Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Vizit Growth Principals Award, Customer Obsessed
Timeline
Generic
Jennifer Sikorski

Jennifer Sikorski

Pittsburgh,PA

Summary

Dynamic Senior Customer Success Manager at Vizit Labs with expertise in relationship management and data-driven decision making. Successfully managed a $1.7M portfolio, enhancing customer training and driving product adoption. Proven track record in CRM implementation and customer advocacy, fostering organic growth and optimizing client experiences.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Senior Customer Success Manager

Vizit Labs
10.2023 - Current
  • Manages $1.7M portfolio comprising 26 accounts with mix of strategic global and midcap clients
  • Develops healthy and positive customer relationships with emphasis on strategic value delivery
  • Co-led implementation of company's first Customer Success Manager CRM system
  • Assigns new accounts to CSM team using strategic segmentation (based on ACV, opportunity, account tier)
  • Enhances customer training and enablement to maximize product adoption
  • Evaluates and analyzes customers' needs to provide tailored solutions
  • Builds trust and transparency with customers through proactive communication
  • Focuses on guiding customers from adoption to optimization and expansion stages of the customer journey
  • Serves as customer advocate by developing use cases for product enhancements or escalating support issues
  • Encourages organic growth and expansion for customers within the software ecosystem
  • Promotes customer loyalty by measuring sentiment and product usage - NPS scores

Enterprise Customer Success Manager

Bontera
02.2021 - 05.2022
  • Managed 20 enterprise accounts totaling $1 million in revenue
  • Managed complex projects from start to finish
  • Submitted enhancement requests and bugs to development team
  • Presented case studies to marketing
  • Developed positive customer relationship

Insight Specialist | Key Account Management

First Insight
11.2019 - 07.2020
  • Created and executed customers' online tests, including the collection and detailed organization of online assets from customer
  • Reviewed data inputs for quality control
  • Communicated directly with customers to coordinate on-time and successful completion of product/experience tests
  • Identified the customers' business needs and communicated the proper value proposition
  • Worked with customer to align product testing project timeline with product life-cycle

Assistant Property Manager

Brentmoor Penn Center
04.2011 - 05.2013
  • Followed up on delinquent tenants and coordinated collection procedures.
  • Coordinated move-ins and move-outs, ensuring smooth transitions for both tenants and property management team.
  • Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
  • Completed final move-out walk-throughs with tenants to identify required repairs.

Education

Master of Science - Project Management

St Mary's University Minnesota
Winona, MN
05-2020

Bachelor of Science - Journalism

West Virginia University
Morgantown, WV
08-2012

Skills

  • Data-driven decision making
  • Customer advocacy
  • Relationship management
  • Upselling strategies
  • Project Management
  • Software Development
  • Enterprise Resource Planning
  • Staff and User Training
  • Process Improvement
  • Salesforce
  • JIRA
  • Zendesk
  • Churn Zero
  • Gainsight
  • Catalyst
  • Cross-team communication
  • Customer Segmentation
  • Account Assignment
  • CRM Implementation

Accomplishments

  • Achieved cross team alignment, working with a team of 7,introducing Catalyst to establish an official customer journey and numeric health score for the Vizit book of business.
  • Orchestrated strategic success plan for a global homeopathic pharmaceuticals company that resulted in 10% conversion rate increase and $6,300 weekly revenue lift on Amazon
  • Led enterprise-wide deployment of Vizit platform for a top 5 global alcohol beverage company across 4 countries, achieving 95% adoption rate and accelerating 3 markets to optimization stage within first 2 months
  • Spearheaded Amazon A/B testing initiative for 24 SKUs that generated $99,108 in incremental sales within 45 days, projected to deliver $556K annualized revenue with industry-standard decay rates
  • Developed comprehensive success plan in partnership with leading home appliance manufacturer, implementing Amazon A/B testing initiative for 24 SKUs that generated $99,108 in incremental sales within 45 days, projected to deliver $556K annualized revenue
  • Pioneered visual content optimization strategy for major petcare brand resulting in 9.44% conversion rate increase, delivering $90.2K weekly revenue lift and $1.71M projected annual revenue growth

Certification

  • Certified Customer Success Manager Level (CCSM) I
  • Certified Customer Success Manager Level (CCSM) II
  • Clickup Novice Certification

Vizit Growth Principals Award, Customer Obsessed

Received Customer-Obsessed excellence award for exemplifying Vizit's core growth principle by consistently prioritizing customer success and earning trust through measurable business outcomes

Timeline

Senior Customer Success Manager

Vizit Labs
10.2023 - Current

Enterprise Customer Success Manager

Bontera
02.2021 - 05.2022

Insight Specialist | Key Account Management

First Insight
11.2019 - 07.2020

Assistant Property Manager

Brentmoor Penn Center
04.2011 - 05.2013

Master of Science - Project Management

St Mary's University Minnesota

Bachelor of Science - Journalism

West Virginia University

Similar Profiles

CREATE PROFILE
Jennifer Sikorski