Summary
Overview
Work History
Education
Skills
Timeline
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Jennifer Silich

Boise,ID

Summary

Driven and compassionate with natural ability to connect with all individuals. Well-equipped to support all walks of life with understanding of needs. I am committed to improving quality life for all clients and foster interpersonal values and work ethics. Years of customer service roles, scheduling, and assistant work. Reliable, dependable, emphasizing on team collaboration and healthy positive environments.

Overview

8
8
years of professional experience

Work History

Care Worker

Private Home
02.2024 - 12.2024


  • Interacted with patients and families while demonstrating high standards of performance, teamwork, and compassion.
  • Ensured timely administration of medication, following strict protocols to maintain patient safety.
  • Managed clients'' personal hygiene routines including bathing, dressing, grooming tasks alongside maintaining a respectful demeanor.
  • Offered respite care services for family members needing temporary relief while caring for their loved one.
  • Supported the development of self-care skills in individuals recovering from illness or injury through guided practice programs.
  • Developed strong relationships with patients'' families, keeping them informed about progress and addressing concerns as needed.
  • Coordinated meal planning and preparation based on individual dietary requirements, promoting healthy eating habits among patients.

Medical Customer Service Associate

Norco Medical
08.2021 - 09.2023
  • Appointment scheduling for improved patient experience and increased daily patient volume.
  • Participated in regular team meetings to share best practices, discuss challenges, and strategize ways to improve service quality.
  • Achieved a high level of customer satisfaction by consistently providing friendly, professional service that met or exceeded expectations.
  • Provided backup support to other areas within the department during peak times or staff shortages, demonstrating flexibility and strong teamwork skills.
  • Diagnosed medical equipment failures over phone with customer regarding oxygen, CPAP and hospice concerns and orders.

Paraprofessional

West Ada School District
09.2016 - 11.2019
  • Oversaw students in classroom and common areas to monitor, and support lead teacher.
  • Improved classroom management by assisting teachers with behavioral interventions and monitoring student progress through DTT, PECS and reinforcement systems.
  • Supervised students during non-instructional periods such as lunch, recess, or field trips, ensuring safety at all times.
  • Enhanced student support by delivering one-on-one and small group assistance in various subjects.
  • Fostered a positive learning environment by establishing strong rapport with students, parents, and faculty members.

Education

Bachelor of Science - Behavioral Sciences

Grand Canyon University
Phoenix, AZ
02-2026

Skills

  • HIPAA regulations
  • Direct client care
  • Behavior management
  • Special education support
  • Computer skills
  • Documentation
  • Time management expertise
  • Active listening techniques
  • Problem-solving
  • Strong interpersonal skills

Timeline

Care Worker

Private Home
02.2024 - 12.2024

Medical Customer Service Associate

Norco Medical
08.2021 - 09.2023

Paraprofessional

West Ada School District
09.2016 - 11.2019

Bachelor of Science - Behavioral Sciences

Grand Canyon University

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Jennifer Silich