Jennifer Silva
Winooski,VT
Summary
Skilled in identifying customer needs and translating them into requirements to drive process creation and inform stakeholder decisions. Possessing a strong understanding of software and product principles, gained through years of experience in supporting customers in the renewable energy project development and M&A spaces. Developed deep knowledge about solar and storage project needs from a commercial and financial perspective. Early joiner at Euclid Power, cross-trained as a Senior Project Analyst on the M&A team, supporting numerous tax equity transactions and other acquisitions.
Overview
9
9
years of professional experience
Work History
Project Manager, Customer Experience
Euclid Power
03.2024 - Current
- Led the transition of Euclid's enterprise customers from Smartsheet to Euclid's proprietary platform, including training and implementation for 100+ internal and external stakeholders
- Training content creation, rollout and execution planning for both internal and external stakeholders
- Inbound sales management, CRM ownership and Software sales consultation
- Product feedback and coordination with Engineering and Product leadership
- Built strategic fundamental plans for Customer Success, Customer Experience and Support functions
- Transferred platform and institutional knowledge to key stakeholders to decentralize the knowledge base in service of scaling the company
- Contributed to software, sales and professional services strategies, interacting with C-Suite and leadership on a daily basis
- Provided reporting and strategic input for investors, C-Suite and leadership team
Product Operations Manager
Euclid Power
10.2021 - 03.2024
- Founding member of the product team
- User research facilitation and user story codification
- Bug reporting and prioritization of customer needs
- Creation and maintenance of a feature release education program and self-serve resources for internal and external stakeholders
- CRM setup, process creation and maintenance for account management and sales
- Product sales consultation
- Input and attendance at all agile ceremonies
- Cross-team utilization as Senior Analyst on the M&A and Technical Diligence professional services team. Managed a key customer account as the engagement lead and document and data management specialist. Led the data management, software and customer training efforts for 70+ PV projects.
Contract & Freelance Work
Euclid Power
07.2021 - 10.2021
- Smartsheet data, process and architecture management
- Technical diligence support for 12 Solar ground-mount projects in ME
Contract & Freelance Work
RPM Development
05.2021 - 10.2021
- Smartsheet data management, process creation, financial accounting, and training for an affordable housing property management group
Contract & Freelance Work, Operations Data Analyst
Goldman Sachs Renewable Power
03.2019 - 03.2021
- Smartsheet architecture and data management for renewable energy projects
- Stakeholder training
- Business Development support for data management and diagnostic tool ownership
Senior Customer Success Manager
Dealer.com (a Cox Automotive Company)
01.2016 - 12.2017
- Account management and digital advertising implementation and management for a portfolio of 80 French and English speaking FCA car dealerships in Canada
- Client relationship management with an emphasis on retention strategies, including 60% growth in advertising budgets when the advisor role transitioned to strategist.
- Collaboration with product and engineering team to provide user data for French speaking customers.
- Leadership and mentorship of a team of five in-office strategists and training of seven additions within a nine-month period
- Remote training support for strategists, support analysts and management in the Cox Canada Toronto office
- Product presentations for single and multiple rooftop organizations
Education
M.A - French: North American French Studies
University of Maine
05.2015
B.A - French
University of Vermont
12.2011
B.S - Business Management
Skidmore College
05.2004
Skills
- Process creation
- Software implementation
- Smartsheet power user
- Deep Experience with Excel, Salesforce
- Agile Methodology
- Scrum experience
- Project development & tracking
- Workforce training
- Work flow planning
Languages
French
Full Professional
Timeline
Project Manager, Customer Experience
Euclid Power
03.2024 - Current
Product Operations Manager
Euclid Power
10.2021 - 03.2024
Contract & Freelance Work
Euclid Power
07.2021 - 10.2021
Contract & Freelance Work
RPM Development
05.2021 - 10.2021
Contract & Freelance Work, Operations Data Analyst
Goldman Sachs Renewable Power
03.2019 - 03.2021
Senior Customer Success Manager
Dealer.com (a Cox Automotive Company)
01.2016 - 12.2017
B.A - French
University of Vermont
B.S - Business Management
Skidmore College
M.A - French: North American French Studies
University of Maine
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