Jennifer Silva
Pompton Plains
Overview
9
9
years of professional experience
Work History
Social Media Manager & Marketing Director (Freelance)
Horner Group
02.2024 - Current
- Strategic marketing leader with hands-on experience as a Social Media Manager, Content Creator, and Director of Marketing.
- Proven success in building and scaling brand presence across digital platforms through data-driven campaigns and compelling content.
- Expert in content strategy, creative direction, and cross-platform storytelling that drives engagement and conversion.
- Led end-to-end marketing initiatives, from concept to execution, increasing visibility, audience growth, and ROI.
- Skilled at managing teams, collaborating across departments, and overseeing agency/influencer partnerships.
- Strong analytical mindset with the ability to interpret performance metrics and pivot strategies for maximum impact.
- Passionate about brand development, audience connection, and pushing creative boundaries to meet business goals.
Service Advisor/Customer Representative
Drivers Autocentre Maryhill/Horner Group
12.2022 - 11.2024
- Provided excellent customer service by promptly addressing inquiries both in person and over the phone.
- Accurately estimated repair costs and labor times for a variety of automotive services.
- Assisted customers with basic insurance claims, ensuring proper documentation and communication with providers.
- Prepared detailed invoices and processed payments efficiently and accurately.
- Assigned repair tasks to technicians by evaluating job complexity and matching with appropriate skill sets.
- Built strong, lasting relationships with customers through clear communication, personalized service, and consistent follow-up.
Wait Staff
Erickson Living - Overlook Restaurant
04.2016 - 07.2021
- Provided attentive and personalized dining service to residents in a high-volume senior living environment.
- Responsible for opening and closing duties, including setting up and cleaning the dining area to maintain a welcoming atmosphere.
- Seated and served residents efficiently, managed food and beverage orders using a POS system, and ensured timely delivery of meals.
- Performed table resets, roll-ups, and bussing to maintain smooth service flow.
- Built meaningful relationships with residents through consistent, friendly, and respectful interactions.
- Collaborated with team members to ensure seamless, high-quality dining experiences and uphold community standards.
Clerical Staff
Pequannock Township Board of Education
08.2017 - 09.2018
- Performed a variety of administrative tasks, including organizing and filing important documents and maintaining accurate digital records for schools across the district.
- Supported daily operations by entering and managing school data using district computer systems.
- Assisted with mail handling and distribution to ensure timely communication within the office and schools.
- Took on assigned projects in elementary schools, including organizing and inventorying books and educational materials.
- Maintained clear and effective communication with office staff to support a collaborative and efficient work environment.
Education
Master of Arts - Egyptology
University of Manchester
Remote06.2026
Bachelor of Arts - Archaeology
University of Glasgow
Glasgow, Scotland06.2022
Skills
- Digital Marketing & Social Media Strategy
- Content Creation (Canva, Meta Suite, Buffer)
- CRM & Customer Service
- Analytical Reporting & KPI Tracking
- Social media management
- Proficient in various computer software
- Artifact analysis
- Historical research
- Data collection
- Zooarchaeology
- Teamwork and collaboration
- Friendly, positive attitude
- Attention to detail
- Organization and time management
- Problem-solving
ARCHAEOLOGICAL EXPERIENCE
- Fieldwork at Roman Ruins of Tróia, Portugal (April 2022)
- Excavation, site drawing, and context documentation
- Artefact recovery, processing, and illustration
- Photography and archival cataloging
- Laboratory experience
Timeline
Social Media Manager & Marketing Director (Freelance)
Horner Group
02.2024 - Current
Service Advisor/Customer Representative
Drivers Autocentre Maryhill/Horner Group
12.2022 - 11.2024
Clerical Staff
Pequannock Township Board of Education
08.2017 - 09.2018
Wait Staff
Erickson Living - Overlook Restaurant
04.2016 - 07.2021
Master of Arts - Egyptology
University of Manchester
Bachelor of Arts - Archaeology
University of Glasgow
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