Jennifer SILVA-GARCIA

Pharmacy Manager

Walgreens

01202020 - Current

Managed daily operations of the pharmacy, including staffing, scheduling and inventory control.
Supervised and provided guidance to pharmacy technicians in the preparation and distribution of medication orders.
Ensured that all prescription information was accurately entered into computer system for billing purposes.
Maintained current knowledge of pharmaceutical products available from various suppliers.
Resolved customer inquiries concerning their prescriptions, insurance coverage, pricing or other related issues.
Ordered, received and maintained adequate levels of pharmaceuticals while monitoring expiration dates to prevent waste.
Coordinated with physicians' offices to obtain medical records when needed for prescription processing.
Assisted in resolving conflicts between staff members in a professional manner.
Monitored regulatory changes affecting the practice of pharmacy and updated staff accordingly.
Conducted quarterly reviews of employees' performance against established goals.
Compiled monthly reports on sales figures, inventory levels, customer satisfaction scores and other metrics as required by management.
Maintained high standards for customer service at all times by responding promptly to inquiries and complaints from customers.
Participated in continuing education courses to remain up-to-date on developments in the field of pharmacy practice.
Provided training sessions for new staff members on proper handling techniques for medications and equipment use.
Trained pharmacy interns and newly hired technicians.
Oversaw work activities, performance and service quality of pharmacy staff.
Ordered inventory on weekly basis to meet anticipated demand and reduce backorders.
Checked accuracy and productivity in performance of operational activities to maintain active pace of pharmacy.
Managed weekly schedules and requests for leave.
Assessed safety procedures and federal regulations to maintain pharmacy compliance.
Worked closely with store manager to maintain day-to-day operations.
Ordered supplies needed for pharmacy and kept tabs on inventory levels.
Secured drugs against theft, loss or mismanagement by setting and enforcing effective procedures.
Administered vaccines to immunize patients against communicable diseases.
Communicated with patients with compassion while keeping medical information private.
Dispensed medications after reviewing and interpreting prescriptions from healthcare providers.
Verified prescription information against safety guidelines and insurance limitations to protect patient health and financial interests.
Informed patients and patrons about flu, DTaP and HPV vaccines.
Explained policies, procedures and services to patients.
Built work schedules and staff assignments, taking workload, space and equipment availability into consideration.