Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jennifer Simcox

Fraser,MI

Summary

Detail-oriented individual with exceptional communication, leadership, account management, and customer service skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing overall customer experience to create long standing partnerships.

Overview

26
26
years of professional experience

Work History

Vice President of Account Management

CredentialCheck Corporation/Verified Credentials
05.2022 - Current
  • Cultivate strong relationships with key stakeholders and customers to promote collaboration and long-term success.
  • Transform customer experience by designing and executing comprehensive service improvement initiatives aimed at enhancing satisfaction levels.
  • Lead cross-functional teams for the successful completion of major projects, resulting in increased efficiency and client satisfaction.
  • Demonstrate proficient leadership skills to motivate employees and build exceptional teams.
  • Collaborate with executive leadership to develop strategic initiatives and long term goals.
  • Establish and maintain long standing relationships that resulted in over $2,000,000 in expanded growth of accounts through upsell of products.

Senior Director of Client Relationships

Credential Check Corporation
05.2019 - 05.2022
  • Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.
  • Enhanced client experience with existing client base to increase revenue by $1,200,000 through upsell of Random Drug Screen Program and annual client rescreening.
  • Managed phone, queue, and CHAT functionality for Client Relationships Team.
  • Established a culture of continuous improvement by fostering open door policy and empowering employees to voice their ideas.
  • Cultivated a positive work environment that fostered employee engagement, increased retention rates, and boosted overall team morale.
  • Successfully managed NPS and HRO Baker's Dozen Surveys with positive ratings and rankings.


Director of Client Relationships

Credential Check Corporation
11.2016 - 05.2019
  • Handle escalated customer questions and concerns to turn them into a champion of the company.
  • Grew existing client relationships into long standing partnerships.
  • Managed the Client Relationships Team on a day to day basis.
  • Put in place service deliverables to provide exceptional customer service on a daily basis.


Operations Manager

Human Capital Staffing, LLC.
05.1999 - 11.2016
  • Supervised recruiting and operations staff and kept employees compliant with company policies and procedures regarding recruiting and staffing.
  • Led hiring, onboarding and training of new hires to fulfill business requirements.
  • Was responsible for managing client base and coordination of contract to hire, contract, direct hire positions.
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
  • Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
  • Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.

Education

English

Central Michigan University
Mount Pleasant, MI

Skills

  • Client relationship building
  • Team leadership
  • Exceptional service provider
  • Decision-making
  • Critical thinking
  • Coaching and mentoring

Timeline

Vice President of Account Management

CredentialCheck Corporation/Verified Credentials
05.2022 - Current

Senior Director of Client Relationships

Credential Check Corporation
05.2019 - 05.2022

Director of Client Relationships

Credential Check Corporation
11.2016 - 05.2019

Operations Manager

Human Capital Staffing, LLC.
05.1999 - 11.2016

English

Central Michigan University

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