Jennifer Simpler
Philadelphia,PA
Summary
Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
9
9
years of professional experience
Work History
Head Cashier
Home Depot
04.2020 - 07.2023
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Helped customers complete purchases, locate items, and join reward programs.
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Processed both cash and card purchases and returns.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Resolved escalated customer disputes with special actions such as discounts.
- Assisted customers by answering questions and fulfilling requests.
Head Cashier
Giant Food Stores
02.2018 - 04.2020
- Helped customers complete purchases, locate items, and join reward programs.
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Processed both cash and card purchases and returns.
Office Administrator
Aurora Home Care Inc
07.2014 - 04.2016
- Interacted with customers by phone, email, or in-person to provide information.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained electronic and paper filing systems for easy retrieval of information.
- Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
- Applied advanced administrative and analytical skills in overseeing day-to-day operational activities.
- Reconciled account files and produced monthly reports.
- Edited documents to improve accuracy of language, flow, and readability.
Education
No Degree -
Cittone Institute
Philadelphia, PA01.2005
High School Diploma -
Frankford High School
Philadelphia, PASkills
- Cash Handling
- Front-End Supervision
- Time Management Strength
- Adaptability and Dependability
- Team Leadership
- Customer Relations
- Customer Service
- Database Administration
- Microsoft Office
- Organizational Skills
- Customer Service Management
Timeline
Head Cashier
Home Depot
04.2020 - 07.2023
Head Cashier
Giant Food Stores
02.2018 - 04.2020
Office Administrator
Aurora Home Care Inc
07.2014 - 04.2016
No Degree -
Cittone Institute
High School Diploma -
Frankford High School
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