Jennifer Sims
Stuart,FL
Summary
Detail-oriented Housekeeper well-known for thorough and detailed cleaning services. Reliable and quick-paced worker with excellent attention to detail. Offering strong record of industry performance rooted in integrity and hard work.
Overview
32
32
years of professional experience
2
2
years of post-secondary education
Work History
House Cleaner
Self Employed
Jupiter, Florida
01.2014 - Current
- Cleaned residential spaces using eco-friendly products and equipment.
- Organized cleaning supplies and maintained inventory for efficient operations.
- Established and followed detailed cleaning schedules for various client needs.
- Communicated with clients to understand specific cleaning requirements and preferences.
- Inspected completed work to ensure high-quality cleaning standards were met.
- Managed scheduling and client appointments to optimize service delivery.
- Developed positive relationships with clients through reliable and friendly service.
- Cleaned homes following specific and detailed protocols and requests.
- Organized, cleaned and sanitized kitchens, bedrooms, living rooms and bathrooms to tidy and eliminate daily germs.
- Cleaned bathrooms including toilets, showers and bathtubs, sinks and countertops.
- Swept, mopped, vacuumed and polished floors of all types.
- Cleansed kitchen appliances such as microwaves, stoves, dishwashers.
- Sanitized doorknobs, light switches and other frequently touched surfaces.
- Washed windows inside and outside as needed.
- Emptied wastebaskets and replaced liners.
- Dusted furniture, window sills and other surfaces to remove dirt and cobwebs.
- Scrubbed walls with appropriate cleaning solutions to remove marks or stains.
- Washed and dried dishes to maintain clean and orderly kitchen.
- Coordinated home cleaning schedule based on client availability and realistic time constraints.
- Used proper chemicals and cleaning materials to optimal dilution and cleaned specific surfaces followed client requests.
- Provided additional services upon request by customers such as laundry washing, folding, ironing or pet care.
- Operated in-house and portable vacuums to remove dust and debris from hardwood floors, carpets and upholstery.
- Transported trash bags to designated outdoor receptacles for disposal.
- Laundered sheets and other bedding, made beds and fluffed pillows.
- Maintained supplies such as paper towels, toilet tissue, soaps.
- Polished metal fixtures in kitchen and bathroom areas.
- Organized closets according to customer specifications.
- Checked supplies inventory regularly to ensure adequate levels are available at all times.
- Assisted customers in selecting appropriate cleaning products for specific tasks.
- Reported damage or theft of hotel property to management.
Office Assistant
Nobles servicenter inc
Jupiter, Florida
05.2010 - 06.2019
- Managed daily office operations and maintained organized filing systems.
- Coordinated communication between departments and external vendors effectively.
- Assisted in scheduling appointments and managing calendars for staff members.
Risticana pizza
Tony
Easton, MD
02.2010 - 06.2012
- Completed day-to-day duties accurately and efficiently.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Identified needs of customers promptly and efficiently.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Assisted with customer requests and answered questions to improve satisfaction.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Worked with cross-functional teams to achieve goals.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
Server
IHOP
Lake Worth, Florida
04.2004 - 05.2010
- Provided excellent customer service in a fast-paced dining environment.
- Collaborated with team members to ensure smooth restaurant operations.
- Maintained cleanliness and organization of dining and service areas.
Customer Service Representative
NuCo2
Stuart, FL
02.2006 - 10.2008
- Provided exceptional customer support via phone, email, and live chat channels.
- Resolved customer inquiries regarding product features and service options efficiently.
- Maintained accurate records of customer interactions and transactions in the database.
- Collaborated with team members to improve service delivery and customer satisfaction.
- Assisted in training new employees on company policies and customer service protocols.
- Handled escalated issues with professionalism, ensuring a positive customer experience.
- Implemented feedback loops to enhance service processes and product knowledge resources.
- Coordinated with cross-functional teams to address operational challenges effectively.
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
Server
Dennys Restaurant
Royal, Illinois
07.1994 - 05.2004
- Provided excellent customer service in a fast-paced dining environment.
- Collaborated with team members to ensure smooth restaurant operations.
- Maintained cleanliness and organization of dining and service areas.
Education
Associate of Arts - Business Administration
Palm Beach State College
Lake Worth, FL 05.1994 - 05.1996
Palm Beach Lakes High School
West Palm Beach, FLSkills
- Eco-friendly cleaning
- Inventory management
- Cleaning protocols
- Quality inspection
Excellent Customer skills
Timeline
House Cleaner
Self Employed
01.2014 - Current
Office Assistant
Nobles servicenter inc
05.2010 - 06.2019
Risticana pizza
Tony
02.2010 - 06.2012
Customer Service Representative
NuCo2
02.2006 - 10.2008
Server
IHOP
04.2004 - 05.2010
Server
Dennys Restaurant
07.1994 - 05.2004
Associate of Arts - Business Administration
Palm Beach State College
05.1994 - 05.1996
Palm Beach Lakes High School