Jennifer Singer
New Lebanon,OH
Summary
Detail-oriented medical professional passionate about facilitating excellent patient care. Adept at designing and implementing policies and procedures. Motivated team builder and supervisor focused on driving team collaboration. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
12
12
years of professional experience
Work History
Operations Administrator-Surgical Services
Kettering Health Medical Group
Dayton, Ohio
07.2022 - Current
- Assisted in the development of operational processes and procedures.
- Developed weekly reports on operational performance metrics.
- Provided support to management during decision-making processes related to operations.
- Conducted regular reviews of operational systems and identified areas for improvement.
- Analyzed financial data to track budgeting goals and spending trends.
- Implemented effective strategies to reduce costs associated with operations. Reduced Stamps.com mailing systems throughout many of our practices to reduce monthly fees plus cost of stamps. This saved us $3600.00 each month.
- Managed day-to-day administrative duties for the Providers and staff within the KHMG GNSR-KHMB.
- Created daily schedules utilizing outlook.
- Evaluated and reported on department metrics to upper management.
- Oversaw implementation of procedures, goals and objectives within operations.
- Developed action plans based on analysis findings and implemented solutions.
- Reduced process lags and trained team members on best practices and protocols.
- Built strong operational teams to meet process and production demands.
Practice Manager
Kettering Physician Network
Kettering, OH
05.2019 - 07.2021
- General Surgery/Colon and Rectal service line leader for Kettering Physician Network.
- Created and implemented policies and procedures for effective practice management.
- Coordinated financial operations, budgeting, accounting, expenses and financial reporting tasks.
- Facilitating staff training on network polices and procedures.
- Managed operations in accordance with budget requirements.
- Assist with onboarding of practices to Kettering Physician Network and offboarding of providers.
- Peer Expert on Practice Manager Improvement Team.
- Provides support and training for new Practice Managers within network.
- Conduct monthly staff meetings and POC with provider's and Director.
- Oversees charge entry posting, ensuring all non-scheduled events (surgeries, hospital rounding, nursing home visits) are captured timely and entered in Epic appropriately and timely.
- Daily management and supervision of all functions in office, including satellite locations.
- Regularly evaluated employee performance, provided feedback and assisted, coached and disciplined staff as needed.
- Assisted in the development of operational processes and procedures.
- Developed weekly reports on operational performance metrics.
- Created daily schedules for staff members to optimize workflow efficiency.
- Provided support to management during decision-making processes related to operations.
- Conducted regular reviews of operational systems and identified areas for improvement.
- Implemented effective strategies to reduce costs associated with operations.
- Reduced process lags and trained team members on best practices and protocols.
- Evaluated and reported on department metrics to upper management.
- Provided EPIC support with patients orders for Dr. Thomas Graham, MD
Practice Manager/Surgery Scheduler
Dayton Colon and Rectal Center
Dayton, OH
01.2012 - 05.2019
- Managed the daily operations for 3 surgeons, monthly rotation of surgical residents and various staff across four clinical locations including DCR Surgery Center.
- Supported entire practice's staff, which boosted efficiency and improved overall process flow.
- Collaborated with multi-disciplinary staff to improve overall patient care and response times.
- Initiated training and education programs for staff and providers.
- Coding, billing and process/post insurance payments.
- Monitored budget, monthly expenses and paid invoices in a timely manner.
- Maintains proper protocols for personnel conduct and HIPAA guidelines.
- Schedule office and hospital based medical procedures for patients.
- Completes pre-procedure phone calls and confirms appointment times with patients.
- Ensures patients have proper medical clearance and pre-surgical testing as needed.
- Confirms patients insurance provider and obtains prior authorization or communicates need for prior authorization to appropriate parties as needed.
- Interfaces with appropriate hospital staff to ensure a cohesive working relationship in providing patient care services.
- Assist physicians with patient care and minor office procedures.
- Process and sterilize medical instruments.
Education
High School Diploma -
Dixie High School
New Lebanon, Oh05.2000
Skills
- Workflow Management
- Excellent interpersonal skills
- Policy and Procedure Development
- Strong leadership
- Great organizational skills
- Project Management
- Proficient in EPIC
Accomplishments
- Won 4 months in a row POSC rewards for meeting 90% collection success rate for co-pays and estimates within my practices.
Timeline
Operations Administrator-Surgical Services
Kettering Health Medical Group
07.2022 - Current
Practice Manager
Kettering Physician Network
05.2019 - 07.2021
Practice Manager/Surgery Scheduler
Dayton Colon and Rectal Center
01.2012 - 05.2019
High School Diploma -
Dixie High School
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