Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jennifer Singleton

Irvington,NJ

Summary

Dynamic professional with extensive experience in budget management and team leadership at the New Jersey Association On Correction. Proven track record in policy development and client assessment, fostering a positive work culture while enhancing service delivery. Adept at advocacy support and conflict resolution, driving impactful outcomes for clients and stakeholders alike.

Overview

8
8
years of professional experience

Work History

Shelter Supervisor

New Jersey Association On Correction
Trenton, NJ
02.2024 - Current
  • Performed administrative tasks such as budgeting, payroll management, hiring and firing decisions.
  • Created a positive work culture by modeling excellent customer service skills with both internal and external stakeholders.
  • Maintained accurate records of all shelter activities.
  • Developed and implemented shelter policies and procedures.
  • Assessed client needs and provided appropriate referrals to outside resources when necessary.
  • Collaborated with other service providers in order to provide comprehensive care for clients.
  • Trained new staff on relevant protocols and procedures pertaining to their roles within the organization.
  • Provided direct service and support by handling referrals for advocacy issues or resolving complaints.

Founder

Embracesations, LLC
Irvington, NJ
02.2021 - Current
  • Create a yearly calendar for monthly distributions to the homeless.
  • Create marketing material announcing monthly distributions; request donations and financial contributions via social media ads and email.
  • Collect, store, and organize all donations, and oversee the preparation and distribution of care packages.
  • Maintain accurate logs of all expenditures to ensure proper allocations of donations and funding, and for reporting purposes.

Driver

Uber
, NJ
01.2017 - Current
  • Customer service is provided through a speedy and successful delivery of food and passengers to their requested destinations.
  • Enhanced customer satisfaction by providing courteous and professional service.
  • Maintained 5-star reviews for "quick and efficient service," "perfect handoff," "friendly service," and "great communication."

Customer Service Associate

Wawa, Inc.
Maplewood, NJ
07.2021 - 04.2023
  • Assisting customers with expedient checkout, as well as providing direct one-on-one assistance at the self-checkout station, as needed.
  • Direct customer service is provided based on general inquiries regarding store merchandise, sales, restrooms, complaints, etc.
  • Assist with overall store presentations, ensuring the timeliness of store signage and promotional postings. Organized merchandise and ensured proper stocking, labeling, and pricing for easy accessibility.
  • Worked as a team player in multiple areas, including Deli, Drink/Coffee Station, and Runner for Mobile/Online orders, in order to prepare direct orders in a timely manner.

Cashier/Shopper

ShopRite of Brookdale
Bloomfield, NJ
01.2018 - 01.2022
  • As a shopper, customer service was provided by completing online orders in a timely manner. Also, I maintained timely communications with customers, providing substitute options, offering monthly promos, and addressing general order inquiries.
  • Checked-out orders for pickup according to the scheduled arrival of customers. Conduct billing, as well as prepare logs to complete check-out orders for customers who prefer delivery.
  • As a cashier, customer service was provided through an expeditious check-out, scanning and bagging orders, collecting payments, and making change.

DVRT Coordinator/ RA Supervisor

New Jersey Association On Correction
Passaic County, NJ
01.2017 - 01.2020
  • As the RA Supervisor, I assisted with various administrative tasks while providing general guidance and supervision to the RA staff.
  • Provided direct support, advocacy, and referrals for non-residential services for callers via the hotline. All calls were documented and filed accordingly. Follow-up and supervision calls, and placements conducted as necessary.
  • Engaged with the staff and management team to ensure compliance with program, state, and federal requirements. Facilitated monthly meetings to provide direct support, ensure programmatic alignment, address programmatic and/or residential concerns, and enhance the level of service while providing a sense of residential security and stability. Maintained recordkeeping of staff attendance, monthly meetings, training, and general supervision.
  • As a DVRT Coordinator, I worked in partnership with various police departments to build Domestic Violence Response Teams that enabled a timely response to victims and survivors.
  • Conducted ongoing recruitment efforts for volunteers. Provided direct and indirect support to volunteers by way of monthly training and general guidance, as needed.
  • Facilitated and participated in community affairs to increase awareness of the PCWC program and its services. Facilitated informational sessions raising awareness of domestic violence and sexual assault.
  • Maintained daily logs of team participation, training, etc.

Education

Bachelor's of Science - Business

University of Phoenix
Jersey City, NJ
11.2015

Skills

  • Budget management
  • Payroll administration
  • Policy development
  • Record keeping
  • Client assessment
  • Team leadership
  • Advocacy support
  • Conflict resolution

Timeline

Shelter Supervisor

New Jersey Association On Correction
02.2024 - Current

Customer Service Associate

Wawa, Inc.
07.2021 - 04.2023

Founder

Embracesations, LLC
02.2021 - Current

Cashier/Shopper

ShopRite of Brookdale
01.2018 - 01.2022

Driver

Uber
01.2017 - Current

DVRT Coordinator/ RA Supervisor

New Jersey Association On Correction
01.2017 - 01.2020

Bachelor's of Science - Business

University of Phoenix

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