JENNIFER SINOHUI
Fresno,CA
Overview
25
25
years of professional experience
Work History
Project Coordination Manager
Arborworks Inc.
04.2024 - Current
- Coordinated cross-functional teams to streamline project workflows and enhance collaboration.
- Developed and implemented strategies for process improvement, increasing operational efficiency.
- Managed scheduling and resource allocation to ensure timely completion of projects.
- Facilitated training sessions for staff, promoting skill development and knowledge sharing.
- Analyzed project data to identify trends and drive informed decision-making processes.
- Led team meetings to foster collaboration and drive project progress across multiple stakeholders.
- Oversaw scheduling of resources, ensuring optimal allocation for project execution and timelines.
- Reviewed performance metrics regularly, providing insights for strategic decision-making and process adjustments.
- Managed multiple projects simultaneously while adhering to strict deadlines and budget constraints.
- Acted as liaison between the coordination team and other departments within the organization, ensuring seamless communication and collaboration on all projects.
Lead Project Coordinator
Arborworks Inc
01.2024 - 05.2024
- Led project planning and execution for multiple initiatives, ensuring alignment with company objectives.
- Implemented process improvements that increased team efficiency and reduced project completion time.
- Mentored junior coordinators, promoting best practices in project management methodologies.
- Train tree crew on software and applications.
- resolved constraints maintaining below 60 day age.
PI Admin
Arborworks
07.2021 - 01.2024
- Providing office support, order and supply office supplies and equipment
- Audit and track detailed completed production units for all areas, compile production spreadsheets.
- Take incoming requests for chip drops set up delivery for customers.
- Support for all Pre Inspectors, supply conduct and organize monthly truck inspections for truck maintenance and required PPE, review all inspections by compiling data and record keeping.
- Handled administrative tasks expertly, including updating accounts and producing professional business correspondence.
- Improved communication between departments with the implementation of efficient information-sharing tools and strategies.
- Lead and trained the admin team on Kloudgin system, daily logs, and production numbers.
Tier 2 Customer Service Representative
Alorica
01.2013 - 01.2015
- Accommodated wide-ranging customer experience levels by adjusting technical support strategies.
- Maintained detailed records of daily interactions with customers, including contacts, fulfillment actions, and processing of support agreements.
- Resolved [Number]% of calls with first contact and escalated calls when necessary.
- Met performance targets by guiding calls with excellent communication skills and decisive approach.
- Resolved customer grievances consistently, collaborating with team members to achieve creative solutions.
- Contributed to billing accuracy by determining charges for services requested, collecting deposits, and arranging long-term payment plans.
Contact Representative (accounts management adjustments)
IRS
01.2006 - 01.2010
- Served as primary point of contact for customer inquiries and questions.
- Conducted investigations into reported and identified compliance issues to determine relevance and obtain detailed information.
- Obtain and review information from multi retrieval systems. Calculate correct adjustments according to schedules and compliance all within tax law.
- Handled administrative tasks expertly, including updating accounts and producing professional business correspondence.
- Office admin/Service support cashier
- Led financial audits to ensure compliance with regulatory standards and internal policies.
- Developed detailed audit reports outlining findings and strategic recommendations for management review.
- Collaborated with cross-functional teams to streamline audit processes and improve accuracy in reporting.
- Ensured compliance with regulatory requirements by performing regular audits and staying up-to-date on industry standards.
Selma Auto mall
01.2001 - 01.2006
- Full range of office support to service/parts/and business office.
- Screening phone calls and routing callers to the appropriate party.
- Using computers to generate reports, transcribe minutes from meetings, create presentations, and conduct research.
- Greeting and assisting visitors, sorting mail, record keeping organizing.
- Maintain polite and professional communication via phone, e-mail, and mail.
- Anticipate the needs of others to ensure their seamless and positive experience.
- Warranty cancelations and close/adjust repair orders, collect payments consult customers.
Education
No Degree - General Studies
Reedley College
Reedley, CA06-2023
Skills
- Product trouble shooting, Account updating/Adjusting, Service support, Complaint Resolution, Record keeping, Office management
- Problem-solving
- Time management
- Attention to detail
- Multitasking
- Problem-solving abilities
- Customer service
- Team leadership
Timeline
Project Coordination Manager
Arborworks Inc.
04.2024 - Current
Lead Project Coordinator
Arborworks Inc
01.2024 - 05.2024
PI Admin
Arborworks
07.2021 - 01.2024
Tier 2 Customer Service Representative
Alorica
01.2013 - 01.2015
Contact Representative (accounts management adjustments)
IRS
01.2006 - 01.2010
Selma Auto mall
01.2001 - 01.2006
No Degree - General Studies
Reedley College