Jennifer Sitz
Weatherford,TX
Summary
Professional with proven background in office management, adept at overseeing operations and ensuring optimal performance of assets. Skilled in customer relations, lease negotiations, and property maintenance. Strong focus on teamwork and delivering results, adaptable to changing priorities. Known for problem-solving abilities, effective communication, and strategic planning.
Overview
28
28
years of professional experience
Work History
Account Manager
Self-employeed
01.2023 - 12.2025
- Cultivated strong client relationships to enhance customer satisfaction and loyalty.
- Developed tailored account strategies to meet diverse client needs and objectives.
- Led negotiations for contract renewals, securing favorable terms for clients and organization.
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Conducted regular account reviews to identify areas for improvement and ensure continued success.
- Negotiated contract terms with clients, securing favorable agreements for both parties.
- Developed customized account plans for clients.
- Established long-term customer relationships to enhance client loyalty and satisfaction.
Property Management Specialist
Property Management Specialist
05.1998 - 12.2024
- Oversaw lease administration, ensuring compliance with regulations and accurate record-keeping.
- Developed marketing strategies enhancing occupancy rates.
- Managed tenant relations, addressing concerns and ensuring satisfaction with property services.
- Trained and mentored junior staff in best practices for operations.
- Developed strong relationships with tenants through clear communication, empathetic problem-solving, and attentive customer service.
- Conducted comprehensive applicant screenings to minimize risks associated with problematic tenants or lease violations.
- Proactively managed risk exposure by ensuring proper insurance coverage and adhering to safety regulations.
- Collaborated with leasing agents to attract high-quality tenants and secure long-term leases at competitive rates.
- Coordinated appointments and scheduling.
- Introduced prospective tenants to types of units available and performed tours of premises.
- Facilitated tenant move-ins and move-outs smoothly by coordinating schedules, inspections, and required documentation.
- Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
- Monitored and tracked payments and expenses, providing timely and accurate financial reports.
- Followed up on delinquent tenants and coordinated collection procedures.
- Coordinated with legal counsel as necessary to enforce lease terms or initiate eviction proceedings when warranted.
- Completed final move-out walk-throughs with tenants to identify required repairs and costs.
- Kept properties in compliance with local, state, and federal regulations.
- Implemented preventative maintenance programs to reduce future repair costs and extend the life of building systems.
- Monitored progress of construction and maintenance projects and notified appropriate individuals of project updates, delays, and schedule changes.
Administrative Assistant (Volunteer Work)
Center of Hope
01.2013 - 01.2014
- Provided administrative support in a busy food bank and emergency services setting, handling intake for new applicants and maintaining client records.
- Assisted individuals and families in accessing food, housing, and utility resources.
- Managed front-desk duties, answered inquiries, and ensured a welcoming environment.
- Coordinated referrals with case workers and local agencies.
- Maintained accurate documentation while upholding confidentiality standards.
Education
Medical Coding and Billing Certificate Program - Medical
AAPC
Online11-2026
Skills
- Collection/Reimbursements
- Data Entry
- Microsoft Programs
- Appointment Scheduling
- OSHA Compliance / HIPAA Compliance
- Insurance/ Eligibility Verifications
- Charting/ Documentation
- Referrals/Prior Authorization
- Health Information Management
- Medical Terminology
- Technology Proficiency
- Clear and concise communication
- Reliability / Time management
- Payment collection
- Attention to detail
- Business administration
- Critical thinking/ Problem-solving
- Organizational skills
- Team collaboration
- Adaptability and flexibility
- Relationship building / interpersonal skills
Timeline
Account Manager
Self-employeed
01.2023 - 12.2025
Administrative Assistant (Volunteer Work)
Center of Hope
01.2013 - 01.2014
Property Management Specialist
Property Management Specialist
05.1998 - 12.2024
Medical Coding and Billing Certificate Program - Medical
AAPC