Jennifer Sixto
Summary
With a proven track record at SUTTER MEDICAL FOUNDATION, I excel in patient-focused care and EMR/EHR management. Demonstrating strong customer service and healthcare software proficiency, I significantly enhance patient experiences and operational efficiency. My expertise spans across OBGYN, cardiopulmonary, and call center roles, underscoring my ability to adapt and succeed in diverse medical settings.
Overview
10
10
years of professional experience
Work History
OBGYN/ Medical Assistant
Sutter Medical Foundation
01.2016 - 01.2021
- Obtained client medical history, medication information, symptoms, and allergies.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
- Streamlined office operations by managing inventory levels, ordering supplies, and organizing storage areas.
- Assisted in the development of clinic policies and procedures to ensure compliance with industry standards and regulations.
Cardiology-Pulmonology/ Medical Assistant
Sutter Medical Foundation
02.2014 - 01.2016
- Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
- Optimized appointment scheduling processes to minimize conflicts and maximize physician availability for patients.
- Performed EKGs and other diagnostic tests, contributing to accurate and timely diagnoses.
- Managed telephone inquiries by supplying office information, resolving questions, and directing calls to appropriate personnel.
Call Center Representative
Sutter Medical Foundation
02.2013 - 02.2014
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Delivered consistent top-notch performance under pressure during peak calling hours or challenging situations.
- Organized appointments and confirmed insurance coverage.
Referral Coordinator/ Medical Assistant
Bay Area Orthopedic
06.2012 - 02.2013
- Demonstrated strong attention to detail and organizational skills in managing a high volume of referrals while maintaining exceptional levels of patient care.
- Responded to patient inquiries to offer timely updates regarding referral status.
- Called insurance companies to get precertification and other benefits information on behalf of patients.
- Served as a liaison between primary care physicians, specialists, and patients to ensure timely access to needed services.
- Established strong relationships with external providers, facilitating seamless communication and collaboration in patient care.
- Monitored referrals to foster timely completion and followed up with physicians to facilitate.
Front/ Back Office
Hilltop Pediatrics
09.2010 - 02.2012
- Employee of the Quarter March ’11
Education
Associate of Science -
Solano Community College
05-2022
Medical Assistant Certificate - undefined
CSI Career College
Skills
- Patient-focused care
- EMR/EHR
- Knowledge of clinical protocols
- Insurance authorizations
- Clinical documentation
- Healthcare software proficiency
- Scheduling appointments
- HIPAA compliance
Languages
Spanish
Native or Bilingual
Timeline
OBGYN/ Medical Assistant
Sutter Medical Foundation
01.2016 - 01.2021
Cardiology-Pulmonology/ Medical Assistant
Sutter Medical Foundation
02.2014 - 01.2016
Call Center Representative
Sutter Medical Foundation
02.2013 - 02.2014
Referral Coordinator/ Medical Assistant
Bay Area Orthopedic
06.2012 - 02.2013
Front/ Back Office
Hilltop Pediatrics
09.2010 - 02.2012
Medical Assistant Certificate - undefined
CSI Career College
Associate of Science -
Solano Community College
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