Jennifer Skaj
Columbus,OH
Summary
Detailed and analytical Operations/Office Manager - Freight Broker/Dispatcher with over 23-years professional experience in a fast-paced office setting. Possesses critical thinking and managing time to meet strict deadlines in fast-paced environment. A creative problem solver, perfectly matched with dynamic energy and personality. Successful in building relationships and communicating across all levels of an organization.
Overview
26
26
years of professional experience
Work History
Freight Broker - Operations/Office Manager
TransCargo Unlimited, Inc.
01.2001 - Current
- Managed an effectively ran and completed everyday business activities on my own.
- Developed strong relationships with carriers and shippers, fostering trust and loyalty.
- Implemented new software tools that streamlined workflow processes, leading to increased productivity.
- Bargained terms and rates with vendors and carriers for favorable shipping conditions.
- Originated and implemented operational processes and procedures, amplifying productivity.
- Tracked shipments and trucks out on deliveries.
- Secured repeat business through consistently meeting or exceeding client expectations regarding both pricing and delivery times.
- Collaborated with team members to resolve challenges and improve productivity.
- Monitored market and negotiated rates based on trends.
- Managed high-volume orders while maintaining strict attention to detail and accuracy in all transactions.
- Enhanced customer retention rates by providing exceptional service and addressing concerns proactively.
- Coordinated shipments, ensuring seamless transportation from origin to destination points.
Patient Access Representative
Nationwide Children's Hospital
09.2019 - 09.2023
- Performed patient scheduling and registration functions to serve as initial contact point for medical office visits.
- Contributed to a positive work environment by fostering strong relationships among colleagues, promoting teamwork, and sharing best practices.
- Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
- Maintained accurate patient records, contributing to a well-organized database for seamless information access across departments.
- Greeted and assisted patients with check-in procedures.
- Participated in ongoing professional development opportunities to stay current with industry trends and best practices in patient access services.
- Verified patient insurance eligibility and entered patient information into system.
Unit Coordinator
Nationwide Children's Hospital
12.2012 - 06.2014
- Identified and facilitated resolution of unit operational problems independently, collaborating with manager to resolve complex problems.
- Transcribed physician orders accurately and alerted nurses to new orders, single orders and stat medications.
- Managed medical emergencies calmly and effectively while activating appropriate codes according to hospital policy; ensuring prompt response from specialized personnel.
- Streamlined patient admissions by efficiently managing and organizing medical records.
- Monitored office supply inventory, analyzing usage patterns and requisitioning supplies and equipment as well as maintenance repair services.
- Trained new Unit Coordinators on unit-specific protocols, contributing to overall team proficiency in delivering exceptional patient care experiences.
- Assisted with processing patient admissions, transfers and discharges.
- Handled confidential patient information with discretion, adhering to HIPAA regulations to protect privacy rights.
- Assisted in ordering and serving patient meals, transporting patients and performing indirect patient care duties at competent level and according to needs of patient population served.
Import and Export Manager
International Services Inc.
01.1998 - 08.2000
- Updated CRM database system with Exporter and Business Model Canvas.
- Maintained open communication with customers and overseas partners to update all parties on order and shipping changes.
- Prepared and processed import and export documentation according to customs regulations, laws or procedures.
- Coordinated sales forecasts and inventory management to ensure adequate stock levels for prompt fulfillment of customer orders.
- Developed strong relationships with international partners, fostering long-term business collaborations.
- Oversaw timely and accurate US Customs filings and related documents to facilitate communications flow.
- Maintained strong relationships with carriers, customs brokers, and clients for smooth coordination of shipments.
- Coordinated shipments, determining timely transport of goods from point of origin to final destination.
- Oversaw cargo claims to investigate and resolve loss or damage issues during transit.
Education
High School Diploma -
Teays Valley High School
Ashville, OH05.1993
Skills
- Account Management
Personal Skills
Professional
Goal Oriented
Self-Motivated
Highly Dependable
Enthusiastic
Multi-tasking
Dedicated
Organized
Team Player
Attentive to Detail
Versatile
Flexible
Honest
Timeline
Patient Access Representative
Nationwide Children's Hospital
09.2019 - 09.2023
Unit Coordinator
Nationwide Children's Hospital
12.2012 - 06.2014
Freight Broker - Operations/Office Manager
TransCargo Unlimited, Inc.
01.2001 - Current
Import and Export Manager
International Services Inc.
01.1998 - 08.2000
High School Diploma -
Teays Valley High School
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