Jennifer Skelcher

• Assisted patients with bathing, grooming, dressing, and oral hygiene care both in private residences and facilities.
• Monitored clients' overall health and well-being and noted significant changes.
• Provided compassionate and patient-focused care to cultivate well-being.
• Transported individuals to events and activities, medical appointments, and shopping trips.
• Recognized and reported abnormalities or changes in patients' health status to case manager and medical providers.
• Provided safe mobility support to help patients move around personal and public spaces.
• Proven ability to learn quickly and adapt to new situations
• Demonstrated high level of initiative and creativity while tackling difficult tasks

*Rehire Date*

February 2018 to August 2019

• Kept detailed records and properly maintained secure case files.
• Maintained in-depth knowledge of laws and court proceedings.
• Educated team members on updated laws and policies
• Perform criminal research of records held by courts, repositories and databases
• Perform State and federal record searches, federal wants and warrants, work with clients in accordance with FCRA to secure required releases and additional information to complete ordered background screenings.
• Monitoring performance of external research providers i.e. Court runners and other researchers to maintain consistent and accurate reporting to client.
• Handled daily heavy flow of paperwork and cooperated with criminal research department, averaging over 300+ cases per day.
• Earned management trust by serving as key holder, responsibly opening and closing store.
• Used strong analytical and problem-solving skills to develop effective solutions for challenging situations
• Completed paperwork, recognizing discrepancies and promptly addressing for resolution
• Managed time efficiently in order to complete all tasks within deadlines
• Acted as team leader in group projects, delegating tasks and providing feedback

• Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
• Trained new staff members in customer service techniques and hotel operations.
• Introduced customers to resort amenities with pleasant and helpful demeanor.
• Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
• Developed and maintained positive relationships with guests for satisfaction.
• Looked over pending check-ins and payment processes to complete closing procedures.
• Liaised with Breakfast Staff to assist with services and maintain hotel standards.
• Set up and entered financial data into spreadsheets using Microsoft Excel.
• Investigated auditing discrepancies by reconciling cash drop and credit card transactions.
• Trained new staff members in customer service techniques and hotel operations

*Rehire Dates*

August 2019 to November 2019

• Increased per customer revenue with positive selling practices; resulting in selling 50K+ in products and services while operating on sales floor.
• Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
• Evaluated employee performance and conveyed constructive feedback to improve skills.
• Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
• Managed warehouse operations and verified proper shipment procedures.
• Collaborated with various departments to manage timely delivery of orders and avoid delays.
• Controlled finances to lower costs and keep business operating within budget.
• Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
• Labeled and accurately moved customer orders to meet shipment timetables and minimize errors.
• Opened and closed location and monitored operations strategies to maximize business success.
• Handled day-to-day accounting processes to drive financial accuracy.
• Managed all accounts payable and accounts receivable accounts
• Managed account reconciliations with both customers and vendors - resulting in collections of past due balances as well as payments from vendors for over payments processed.
• Optimized customer support by establishing collaborative service environments through targeted operational initiatives.
• Reconciled company bank, credit card and line of credit accounts, investigating and resolving discrepancies to keep accounts audit-ready.
• Inspected account books and recorded transactions.
• Recorded deposits, reconciled monthly bank accounts and tracked expenses.

• Reconciled company bank, credit card and line of credit accounts, investigating and resolving discrepancies to keep accounts audit-ready.
• Developed monthly, quarterly and annual profit and loss statements and balance sheets.
• Aided manager in examining company finances to develop strategies in reducing costs and maximizing revenues.
• Streamlined bookkeeping procedures to increase efficiency and productivity.
• Reduced financial discrepancies, effectively reconciling bank accounts and organizing information into accounting software.
• Managed and responded to correspondence and inquiries from customers and vendors.
• Registered transactions and data on accounting database to track history and safeguard information