Jennifer D. Skelton
Port Wentworth,GA
Summary
Punctual individual enthusiastically handling activities of daily living and meals in home and institutional environments. Conscientious and attentive professional available to work any shift and holidays. Skilled in ambulation assistance and patient transportation. Compassionate caregiver offers 2 years of experience assisting others. Committed to delivering top-notch care, administering medication and maintaining safe environments. Knowledgeable of care documentation practices. Dedicated multiple jobs brings 2-year background visiting patients in-home and conducting physical assessments, dressing wounds and assisting with bathing and grooming activities. Polite and courteous professional with in-depth knowledge of CPR and first aid. Committed to collaborating with physicians and families to provide quality patient care. Well-qualified Personal Care worker skilled in delivering top-quality home care support. Effective at ambulating patients, meeting personal grooming needs and administering medications. Detail-oriented in maintaining clean and organized personal areas to support daily living safety. Healthcare professional and home companion with strong history of providing support to clients within business environments to deliver comprehensive administrative assistance. Providing knowledge of clerical tasks, project support, scheduling, time management, assignment prioritization and customer service. Quickly resolving issues, handling conflicting priorities, remaining flexible and striving to exceed organizational goals. Trained home health with experience, skill and independently judgment to confidently handle clients' home health needs. Demonstrated success in working with clients of different backgrounds and needs. Certified in First Aid, CPR and BLS. Experienced in multiple jobs with over 20 years of experience in various. Excellent reputation for resolving problems and improving customer satisfaction.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Home Health Care Provider
Independant
Port Wentworth, GA
02.2022 - Current
- Assisted patients with dressing, grooming and feeding needs, helping to overcome and adapt to mobility restrictions.
- Completed household management tasks for clients within private home settings.
- Assisted patients with handling daily chores and errands by transporting to appointments, cleaning personal spaces and purchasing supplies.
- Provided patients with assistance in completing daily tasks, reducing daily burden on family members.
- Provided assistance to clients by handling household cleaning duties, managing schedules and transporting to and from medical appointments.
- Monitored progress and documented patient health status changes to keep care team updated.
- Interacted kindly with patients and families and displayed positive, outgoing attitude, resulting in establishment of long-term, professional relationships.
Member Service Representative
AAA
Savannah, GA
07.2017 - 11.2020
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Assisted members with correcting account, service and system issues by educating on required forms and technical processes.
- Learned internal systems and related service role duties to provide skilled team backup in handling customer demands.
- Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions.
- Followed up with customers regularly via phone and email to obtain payments and schedule services.
- Researched and rapidly resolved client conflicts to maintain key accounts.
- Maintained updated knowledge of internal processes and industry best practices to optimize service delivery.
- Maintained accurate and current customer account data with manual forms processing and digital information updates.
- Described product highlights and benefits to help guide purchasing decisions.
- Resolved concerns with products or services to help with retention and drive sales.
- Increased revenue by actively listening to customers and proposing optimal product offerings.
- Educated customers about billing, payment processing and support policies and procedures.
- Delivered prompt service to prioritize customer needs.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Investigated and resolved customer inquiries and complaints quickly.
- Recommended products to customers, thoroughly explaining details.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Answered average of 100 calls, emails and faxes per day, addressing customer inquiries, solving problems and providing product information.
Sales Representative
Jcpenney
Savannah, GA
10.2010 - 07.2017
- Increased sales by offering advice on purchases and promoting additional products.
- Achieved monthly sales goals by promoting product benefits and enrolling new clients.
- Retained excellent 100% client satisfaction ratings through outstanding service delivery.
- Trained and mentored new sales representatives.
- Exceeded goals for new accounts in single sales cycle.
Cashier
McDonald's Restaurant
Savannah, GA
06.2008 - 10.2010
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items and join reward programs.
- Restocked and organized merchandise in front lanes.
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
- Collected and authorized payments of guests.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
- Greeted over 100 patients per day.
Education
Certification In Health Science - Nursing
Savannah Technical College
Savannah, GA05.2023
High School Diploma -
Battery Creek High School
Beaufort, SC06.2001
Skills
- Dietary Orders Compliance
- Performance Assessment
- Vital Sign Monitoring
- Client Relationship and Rapport
- Patient and Compassionate
- Personal Care Assistance
- Activities of Daily Living (ADLs)
- Healthcare Education
- Nursing Assistance
- Home Health and Hospice
- Customer Satisfaction
- Emergency Situations
- Quality Control Procedures
- Diabetes Care
- Cardiovascular and Respiratory Evaluations
- Customer Satisfaction
- Emergency Situations
- Medical Reminders
- Creative Thinking
- High Blood Pressure Management
- Quality Control Procedures
- Diabetes Care
- Serving Food
- Sanitizing Surfaces
- Cardiovascular and Respiratory Evaluations
- Customer Satisfaction
- Emergency Situations
- Cardiovascular and Respiratory Evaluations
- Special Needs Care
- Direct Supervision
- Wound Care
- Healthy Lifestyle Promotion
- Ostomy Bag Changes
- Interdisciplinary Care
Certification
- CHHA - Certified Home Health Aide
- HHA - Home Health Aide
- HCA - Home Care Aide
Reading books, traveling, spending time with family
I love to read various books, I have been to many states and out of the USA as well. I have four children 3 boys and one girl
Timeline
Home Health Care Provider
Independant
02.2022 - Current
Member Service Representative
AAA
07.2017 - 11.2020
Sales Representative
Jcpenney
10.2010 - 07.2017
Cashier
McDonald's Restaurant
06.2008 - 10.2010
Certification In Health Science - Nursing
Savannah Technical College
High School Diploma -
Battery Creek High School
- CHHA - Certified Home Health Aide
- HHA - Home Health Aide
- HCA - Home Care Aide
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