Jennifer Skelton
Customer service manager/Guest relations
Coral Springs,FL
Summary
Driven and compassionate professional with a diverse background in educational support, customer service excellence and a true team player. I believe in myself and those around me to enhance operational efficiency and foster positive outcomes.
Overview
25
25
years of professional experience
Work History
ESE Paraprofessional
Imagine North Lauderdale Elementary School
08.2021 - 07.2024
- Collaborated with teachers to adapt lesson plans and ensure accessibility for all learners, resulting in increased student engagement and success.
- Developed strong relationships with students by providing empathetic support during difficult transitions or challenging moments throughout their educational journey.
- Monitored student progress through regular assessments and adjusted instructional techniques accordingly, ensuring academic growth.
- Facilitated communication between parents, teachers, and administrators about student needs and achievements, enhancing overall educational experience.
- Helped maintain an open line of communication between parents and the ESE Specialist. Many times needing to rely on my customer service skills to keep families happy with how their child/children are progressing.
Front Desk Assistant
Central Bark Doggy Daycare
03.2017 - 07.2021
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention. Gave tours of our facility and trained new staff.
- Maintained a professional and welcoming front desk area, setting a positive first impression for our customers and their fur babies.
- Facilitated smooth operations during peak times with effective multitasking skills, managing multiple guest interactions simultaneously.
- Participated in continuous learning opportunities such as workshops or conferences, staying informed on industry trends and best practices.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
- Helped maintain a positive working environment between the staff by keeping an "open door policy". Communication is the key!
Caregiver
Asa Jones
03.2012 - 02.2018
- I left my career in Broward County Schools to take care of my grandfather, who had been diagnosed with dementia. I was happy to be his companion, as he was my hero.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted with dressing guidance, grooming, meal preparation, medication reminders and doctor appointments.
- Performed housekeeping duties to maintain cleanliness standards.
Education
N/A - Psychology Teacher Education
Valencia College
Orlando, FLDiploma -
Marjory Stoneman Douglas High School
Parkland, FL06.1993
Skills
Strong Customer Service
Computer Literate
Team Player
Great Under Pressure
Positive Attitude
Motivated
Accomplishments
Non-Instructional Employee of the Year 2010
Forest Glen Middle School
Timeline
ESE Paraprofessional
Imagine North Lauderdale Elementary School
08.2021 - 07.2024
Front Desk Assistant
Central Bark Doggy Daycare
03.2017 - 07.2021
Caregiver
Asa Jones
03.2012 - 02.2018
N/A - Psychology Teacher Education
Valencia College
Diploma -
Marjory Stoneman Douglas High School
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