Jennifer Skopec
Kansas City,MO
Summary
Insightful Manager with experience directing and improving operations through effective employee motivational strategies and strong policy enforcement. Proficient in best practices, market trends and regulatory requirements of industry operations. Talented leader with analytical approach to business planning and day-to-day problem-solving.
Overview
15
15
years of professional experience
Work History
Client Billing Manager
Milbank LLP
08.2023 - Current
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Developed and maintained relationships with customers and suppliers through account development.
- Accomplished multiple tasks within established timeframes.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
Billing/Client Intake & Compliance Manager
Clyde & Co
06.2023 - 08.2023
- Manage North America Rates and Intake Team to ensure all matters are setup properly based on client guidelines, rate structures and legal compliance
- Oversee integration of clients, matters and files from mergers and lateral hires.
- Work effectively with all Finance & Accounting functions to deliver high quality, accurate, timely, seamless service to attorneys and clients in accordance with established firm policies.
- Monitor team workload to ensure constant coverage of new matter intake and internal/external email request inbox.
- Maintain database of client SLA's, rates and all backup needed for auditing purposes.
- Develop and implement progressive firm processes and policies including but not limited to better 3E usage and access.
- Work in finance systems to setup and maintain clients, matters, timekeepers, and rates.
- All Billing Management functions (stated in prior position)
Billing Manager
Clyde & Co
05.2021 - 06.2023
- Motivate, mentor, and provide leadership to Canadian Billing team, including but not limited to, establishing controls to ensure quality and integrity of billing processes
- Maintain hands-on knowledge of all billing related functions in order to provide proper training, back-up, and support, including, but not limited to bill preparation, bill review, pre-bill review, write off management and exception rate management.
- Monitor workload distribution and overtime requirements, identifying areas where efficiencies of billing function can be improved.
- Review of billing progress including compiling reports and analysis of billing statistics to meet company revenue targets.
- Conduct performance reviews and implement improvement plans.
- Perform testing for billing modules, enhancing new functionality and process improvements.
- Collaborate with attorneys, staff and clients to address any billing questions and concerns.
- Highly skilled in VAT billing and Canadian tax laws.
- Hit and exceeded firm revenue goals by 10% two years consecutively.
- Matter intake and rate setup for all Canadian offices.
Complex Billing Coordinator/Team Lead
Clyde & Co
08.2019 - 05.2021
- Handle all aspects of complex billing procedures for largest firm client and attorneys, including but not limited to preparing transfers, write downs, write offs, time entry edits, address rate issues, respond to client inquiries, etc.
- Execute complex bills, such as multiple discounts by matter, split party billing, delayed split billing, BOA billing and preparation of electronic bills, in a timely matter.
- Research and verify descriptions, amounts, rates, client/matter data and client billing requirements and make appropriate corrections.
- Reconciled cash received with payments recorded in billing system and reported discrepancies.
- Generated daily, weekly and monthly reports for legal teams and senior leadership
- Managed workload across multiple staff to ensure all billing and internal/client requests were handled promptly and accurately.
- Cleaned up aged A/R and increased revenue by 20% with client SLA compliance.
E-billing Specialist
Shook Hardy & Bacon
10.2018 - 08.2019
- Responsible for all aspects of electronic billing of clients including establishing and maintaining relationships with clients e-billing personal and their e-billing vendors.
- Handle all aspects of e-billing cycle including invoice submission, timekeeper rates, appeals, rejections and new client setup.
- Assist in firm conversion to TR e-billing hub.
- Other duties include helping billers complete invoice revisions, creating new LEDES files based off clients’ needs and identifying payment information for receivables.
Billing Coordinator
Polsinelli
06.2015 - 10.2018
- Responsible for billing for 30+ attorneys and complex billing for largest client in firm with 1-3 day turnaround.
- Prepared and distributed invoices and sending monthly reminder statements to clients.
- Create and submit electronic invoices; handle all aspects of e-billing processes.
- Collections of AR older than 60 days. Over 53 million collected in 12-month period.
- Respond to client and attorney billing inquiries promptly and completely while maintaining highest level of customer service
- Create and run specialized reports for attorneys as requested.
- Payment posting and money movement to correct accounts.
- Identified, researched, and resolved billing variances to maintain system accuracy and currency.
Ambulatory Medical Billing Specialist
Cerner
08.2014 - 06.2015
- Collected payments and applied to patient accounts.
- Researched CPT and ICD-9 coding discrepancies for compliance and reimbursement accuracy.
- Examined patients' insurance coverage, deductibles, insurance carrier payments and remaining balances not covered under policies when applicable.
- Liaised between patients, insurance companies, and billing office.
- Investigating cases of rejected and denied claims and ensure that medical facility has correctly billed; made corrections to claims to get them filed correctly and paid.
Patient Care Representative
Apria Healthcare
01.2010 - 06.2014
- Sales of medical supplies and machinery to exceed sales goals.
- Outbound and inbound calls with patients and doctors offices.
- Trouble shooting supplies and equipment issues to help patients use their equipment successfully.
- Trained new and current employees on products and computer systems.
- Special projects assigned by management including consolidating lists, calling special patient lists and cleaning up patients account records.
- Medical Billing and A/R of supplies and equipment.
- Performed 30% higher in sales than another other Patient Care Representative.
Education
Bachelor of Arts - Music Education
University of Missouri - Kansas City
Kansas City, MOHigh School Diploma -
Fulton High School
Skills
- Corporate law
- Real Estate Law
- Business Development
- Performance Management
- Strategic Planning
- Financial Management
- Staff Development
- Complex Problem-Solving
- Litigation
- Analytical
- Highly Skilled in 3E
- Advanced Excel
Timeline
Client Billing Manager
Milbank LLP
08.2023 - Current
Billing/Client Intake & Compliance Manager
Clyde & Co
06.2023 - 08.2023
Billing Manager
Clyde & Co
05.2021 - 06.2023
Complex Billing Coordinator/Team Lead
Clyde & Co
08.2019 - 05.2021
E-billing Specialist
Shook Hardy & Bacon
10.2018 - 08.2019
Billing Coordinator
Polsinelli
06.2015 - 10.2018
Ambulatory Medical Billing Specialist
Cerner
08.2014 - 06.2015
Patient Care Representative
Apria Healthcare
01.2010 - 06.2014
Bachelor of Arts - Music Education
University of Missouri - Kansas City
High School Diploma -
Fulton High School
Similar Profiles
Andre JonesAndre Jones
Porter at Dunlevy Milbank CenterPorter at Dunlevy Milbank Center
APRIL GAETAAPRIL GAETA
Receptionist/ Office Assistant at Canon Business Process Services (Milbank Law Firm)Receptionist/ Office Assistant at Canon Business Process Services (Milbank Law Firm)
Shannon FordShannon Ford
Evening Support Secretary at MilbankEvening Support Secretary at Milbank