Jennifer Skrbin
Gibsonia,PA
Summary
Experience includes 8 years of managing operations, staffing and inventory control in a retail store setting. I have personally hired, trained and coached staff and built highly qualified teams. I also coordinated with owners and managers to review financial reports, implement changes and achieve business goals. I have a proven record of successful merchandising and prioritizing customer satisfaction. I am a goal-driven Assistant Store Manager with 8 years of consistently exceeding revenue and profit goals while controlling inventory shrinkage and loss percentages. I am highly experienced in monitoring inventory levels, overseeing merchandising and coordinating stock rotation to minimize obsolescence.
Overview
22
22
years of professional experience
Work History
Assistant Store Manager of PRO Sales and Building Materials
Lowe's Home Improvement
10.2023 - Current
- Responsible for creating notable customer experience for our PRO contractors
- Developed relationships with vendors to facilitate timely product delivery.
- Implemented loss prevention tactics to deter thefts while maintaining a welcoming environment for all customers.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing merchandise displays.
- Conducted regular performance evaluations of team members while providing constructive feedback.
- Increased customer satisfaction by providing exceptional service and addressing concerns promptly.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
Assistant Store Manager of Specialty Sales
Lowe's Home Improvement
10.2021 - 10.2023
- Created an environment around sales in installations for Lowe's
- Ensured my team hit metrics that the company outlined for them to achieve
- Scheduled staff and assigned employees shift to meet departmental and business needs
- Created promotional signage and displays.
- Responded to customer concerns to raise customer satisfaction ratings.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Analyzed customer feedback and implemented strategies to improve customer experience.
- Assisted in recruiting, hiring and training of team members.
Assistant Store Manager of Operations
Lowe's Home Improvement
09.2017 - 10.2021
- Assisted customers, answered questions and resolved problems
- Scheduled staff and assigned employees shift to meet departmental and business needs
- Measured goal achievement by evaluating daily cash flow, reviewing sales reports and producing financial statements
- Trained staff in daily duties, supervised and provided feedback, resulting in improved performance and customer satisfaction
- Recruited, interviewed and hired qualified employees to provide top-quality service
- Oversaw inventory receiving, stocking, pricing and returns by coordinating with vendors and directing employees
- Oversaw daily operations by delegating tasks, managing shift changes and conducting keyholder duties to open and close business
- Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability
- Assisted in overall day-to-day store operations, including continuous development of effective store associates to achieve desired sales and results
- Coached and developed store associates through formal and informal interactions.
Front End Support Manager
Lowe's Home Improvement
02.2017 - 09.2017
- Scheduling my staff to best cover the needs of the business
- Ensured my team delivered customer service
- Ensured that the associates asked for credit and surveys
- Trained cashiers and all front-end associates in customer service initiatives.
Department Manager of Building Materials
Lowe's Home Improvement
10.2016 - 02.2017
- My responsibilities included maintaining the department according to company standards and ensuring the continuing positive experiences of contractors and DIY customers
- I also worked directly with my team to instill in them responsibility for keeping the department, and surrounding departments, clean, safe and easy to shop.
Receiving Clerk
Lowe's Home Improvement
01.2016 - 10.2016
- Prepared accurate shipping orders and bills of lading to direct and route materials
- Reviewed work orders to monitor deliveries for accuracy
- Compared shipment contents with paperwork to support inventory accuracy and records management
- Performed inspections of shipment contents, verifying accuracy against invoices and manifests
- Organized storage areas to maximize movement efficiency and minimize labor
- Ensuring that all freight and customer orders coming into the store are received correctly and located in the correct areas of the store, as well as acting as the backup RTM clerk and delivery coordinator.
Installed Sales Coordinator
Lowe's Home Improvement
01.2014 - 01.2016
- Scheduled and managed installations, including contacting installers and customers throughout the process
- Ensuring materials were ready for installer pickup or delivery
- Facilitated customer satisfaction through proper preparation of materials and follow-up communication with customers and installers
- Responsibility for coordinating the installations and the installers for the store, including ensuring the timely resolution of customer questions or issues and ensuring the greatest customer satisfaction of our install services.
Cashier/Cash Office Clerk
Lowe's Home Improvement
11.2010 - 01.2014
- Assisted with purchases, locating items and signing up for rewards programs
- Welcomed customers to the store
- Operated cash register collected payments and provided accurate change
- Processed returned items in accordance with store policy
- Assisted customers to find appropriate products, answered product questions and provided product solutions.
Nursing Assistant
UPMC Passavant Hospital
08.2008 - 10.2010
- Direct patient care includes bathing, feeding, ambulating, changing clothes and other soiled linens
- Also, as much physical therapy as possible such as walking, getting out of bed into a chair
- Conducted routine checks on standard patient vitals, including blood pressure, blood sugar and heart rate
- Documented information in patient charts and communicated status updates to nursing care team
- Documented patient intake and dietary requirements, also assisting with feeding and monitoring
- Responded to patient alarms and needs-assessment requests to identify courses of treatment.
Cashier, Pharmacy Cashier, Photo Assistant
Rite Aid
07.2002 - 08.2008
- Cashier, customer service, merchandising, stocking shelves, and resetting planograms
- I am also HIPPA trained and certified to be a pharmacy cashier.
Volunteer
V.A. Hospital of Aspinwall
06.2004 - 07.2006
- I worked in two different departments in the hospital
- On Mondays and Wednesdays, I helped organize the Bingo nights for the patients
- I helped prepare food and set up the tables
- I then assisted in transporting the patients who were unable to walk to the Recreation Hall
- On Thursdays, movie nights were held in the Recreation Hall, and I prepared snacks and beverages and transported patients
- I also worked in the pharmacy, where I helped the pharmacy technicians organize the medications for the patients.
Education
High School Diploma -
Shaler Area High School
Pittsburgh, PA06.2006
Skills
- Records management
- Customer relations
- Strategic Planning
- Records maintenance
- Customer Service
- Workforce Management
- Supervision and training
- Recruiting and hiring
- Employee development
- Schedule management
- Purchasing and planning
- Assignment Delegation
- Supplier Monitoring
- Staff Development
Timeline
Assistant Store Manager of PRO Sales and Building Materials
Lowe's Home Improvement
10.2023 - Current
Assistant Store Manager of Specialty Sales
Lowe's Home Improvement
10.2021 - 10.2023
Assistant Store Manager of Operations
Lowe's Home Improvement
09.2017 - 10.2021
Front End Support Manager
Lowe's Home Improvement
02.2017 - 09.2017
Department Manager of Building Materials
Lowe's Home Improvement
10.2016 - 02.2017
Receiving Clerk
Lowe's Home Improvement
01.2016 - 10.2016
Installed Sales Coordinator
Lowe's Home Improvement
01.2014 - 01.2016
Cashier/Cash Office Clerk
Lowe's Home Improvement
11.2010 - 01.2014
Nursing Assistant
UPMC Passavant Hospital
08.2008 - 10.2010
Volunteer
V.A. Hospital of Aspinwall
06.2004 - 07.2006
Cashier, Pharmacy Cashier, Photo Assistant
Rite Aid
07.2002 - 08.2008
High School Diploma -
Shaler Area High School
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