Jennifer Slayton
Richmond,VA
Summary
Friendly Call Agent handles fast-paced call center settings.
Knowledgeable Call Center Representative with experience assisting Humana customers. Accomplished in recording accurate information while exceeding customers' expectations in high-volume call center. Gifted in keeping sensitive and confidential information private.
Overview
7
7
years of professional experience
Work History
Call Center Associate
Results CX
10.2021 - Current
- Enhanced customer satisfaction by addressing and resolving issues promptly and professionally.
- Streamlined call handling processes for improved efficiency and reduced wait times.
- Contributed to team success, consistently meeting or exceeding individual call quality metrics.
- Built rapport with customers, fostering positive relationships that resulted in increased loyalty and repeat business.
- Managed high-volume inbound calls, maintaining composure and professionalism under pressure.
- Participated in regular team meetings to stay informed on company updates and share insights with colleagues.
- Demonstrated empathy towards customers facing challenges, offering tailored solutions that met their unique needs.
- Balanced multiple responsibilities concurrently by organizing workload effectively.
HVAC Tech
American Service Corp
09.2016 - 10.2020
- Improved system efficiency by conducting thorough HVAC equipment inspections and maintenance.
- Enhanced customer satisfaction by providing prompt and professional service for all HVAC-related issues.
- Installed new heating, ventilation, and air conditioning systems in residential and commercial buildings with precision and attention to detail.
- Recommended appropriate upgrades to clients'' existing systems, resulting in increased energy efficiency and cost savings.
- Performed comprehensive preventative maintenance on various types of HVAC equipment, prolonging their lifespan.
- Contributed to a safer work environment by adhering to industry safety standards and regulations during all tasks performed.
- Developed strong relationships with clients through exceptional communication skills, leading to repeat business opportunities.
- Kept up-to-date with the latest advancements in the HVAC field through continuing education courses and workshops, ensuring top-quality services for customers.
Education
High School Diploma -
Clover Hill High School
Midlothian, VA06.2003
Skills
- Problem-Solving Skills
- Resolving Issues
- Customer Communications
- Answering Questions
- Gathering Information
- Telephone Etiquette
- Computer Literacy
- Call Handling
- Effective Communication
- Conflict Resolution
- CRM Navigation
- Multitasking
Timeline
Call Center Associate
Results CX
10.2021 - Current
HVAC Tech
American Service Corp
09.2016 - 10.2020
High School Diploma -
Clover Hill High School
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