Jennifer Slorp
Huber Heights,OH
Summary
Energetic and enthusiastic employee offering experience in multiple fields working with the public and following strict regulations. Committed to punctuality and helping to create a relaxing yet challenging work atmosphere. Cultivates trust and rapport with co-workers and clients through excellent communication and interpersonal skills. Looking to grow with a company and find a truly rewarding career.
Overview
12
12
years of professional experience
Work History
Shift Manager
Tim Hortons
02.2019 - 09.2023
- Trained and mentored new employees to maximize team performance.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Kept employees operating productively and working on task to meet business and customer needs.
- Coached crew members to optimize performance and motivate toward more efficient work.
- Exercised composure under pressure and in escalated customer service scenarios.
- Excelled in every store position and regularly backed up front-line staff.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Cooperated with coworkers to improve customer experience and manage storefront.
Store Employee
TrueNorth
05.2016 - 08.2017
- Greeted customers, helped locate merchandise and suggested suitable options.
- Answered customer questions about products and services, helped locate merchandise and promoted key items.
- Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
- Listened to customer needs and desires to identify and recommend optimal products.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
First Assistant Manager
United Dairy Farmers
12.2011 - 07.2013
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
- Orchestrated positive customer experiences by overseeing every area.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Directed training and retraining of employees to boost performance and enhance business results.
- Established team priorities, maintained schedules and monitored performance.
- Effectively supervised staff of 11 personnel by implementing company policies, protocols, work rules and disciplinary action.
Education
No Degree - Medical Assisting
Sinclair Community College
Dayton, OH08.2024
Skills
- Microsoft Access
- Train Employees
- Microsoft Excel
- Cash Handling
- Accurate Money Handling
- Microsoft Internet Explorer
- Microsoft Outlook
- Order Supplies
- Microsoft Office
- Opening and Closing Procedures
- Verbal and Written Communication
- POS Transactions
- Inventory Control
- Coaching and Mentoring
- Customer Experience Management
- Critical Thinking
- Staff Training and Onboarding
- Reviewing Performance
- Interpersonal Skills
Timeline
Shift Manager
Tim Hortons
02.2019 - 09.2023
Store Employee
TrueNorth
05.2016 - 08.2017
First Assistant Manager
United Dairy Farmers
12.2011 - 07.2013
No Degree - Medical Assisting
Sinclair Community College
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