Jennifer Sloven
References Available Upon Request
Summary
Accomplished and certified Pharmacy Technician with experience in retail pharmacy that thrives in fast-paced environments with strong skills in drug inventory control, prescription management, and patient care. Passionate about transitioning into a hospital setting to further develop a career in healthcare.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Certified Pharmacy Technician
Walgreens Boots Alliance Inc.
06.2023 - Current
- Supported pharmacist in various pharmacy duties such as contacting insurance, clarifying prescriptions with prescribers, and delivering quality patient care.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Worked with computerized and automated systems for dispensing medications and editing new patient profiles.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
Shift Lead Manager
Walgreens Boots Alliance Inc.
01.2021 - 06.2023
- Cooperated with coworkers to improve customer experience and manage storefront.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Coached crew members to optimize performance and motivate toward more efficient work.
- Reviewed documentation such as invoices and shipping paperwork for accuracy and compliance.
- Exercised composure under pressure and in escalated customer service scenarios.
Customer Service Associate
Walgreens Boots Alliance Inc.
01.2021 - 01.2022
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Handled billing and payment issues by following guidelines and resolving disputes.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
Administrative Staff Member
Resources for Human Development, RHD
11.2019 - 01.2021
- Maintained confidential employee documentation on COVID-19 screenings for 200+ employees
- Reviewed and audited client electronic records for inaccuracies and missing information
- Compiled and disseminated compliance reports to program leadership
Education
Bachelor of Science - Cognitive Science
University of Delaware
Newark, DE05.2025
Skills
- Drug Inventory Control
- Prescription Management
- Pharmacy and customer records management
- Pharmaceutical Calculations
Certification
- CPhT - Certified Pharmacy Technician
Timeline
Certified Pharmacy Technician
Walgreens Boots Alliance Inc.
06.2023 - Current
Shift Lead Manager
Walgreens Boots Alliance Inc.
01.2021 - 06.2023
Customer Service Associate
Walgreens Boots Alliance Inc.
01.2021 - 01.2022
Administrative Staff Member
Resources for Human Development, RHD
11.2019 - 01.2021
Bachelor of Science - Cognitive Science
University of Delaware
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