Jennifer Smaczniak
Depew
Summary
Energetic and dependable, known for maintaining composure and professionalism in high-pressure environments. Equipped with foundational knowledge in security protocols and safety procedures, including threat detection and emergency response. Committed to ensuring safety and security of all individuals while contributing to secure environment.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Waitress
Polish Villa
Cheektowaga, NY
01.2017 - 08.2024
- Provided exceptional customer service in fast-paced dining environment.
- Collaborated with kitchen staff to ensure timely food delivery and guest satisfaction.
- Managed multiple tables efficiently, prioritizing tasks to enhance dining experience.
- Trained new waitstaff on menu knowledge and service protocols.
- Handled cash transactions accurately, maintaining financial integrity at point of sale.
- Implemented suggestions for improving workflow, resulting in enhanced operational efficiency.
- Resolved customer complaints professionally, fostering positive dining atmosphere.
- Maintained cleanliness and organization of dining areas to meet health standards.
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
Transportation Security Officer
Transportation Security Administration, TSA
Buffalo, NY
04.2022 - Current
- Conducted thorough security screenings to ensure passenger safety and compliance with regulations.
- Monitored passenger behavior and identified potential security risks in real-time.
- Collaborated with law enforcement agencies to resolve security incidents effectively.
- Utilized advanced screening technologies to enhance detection capabilities and improve efficiency.
- Facilitated communication between team members to promote a cohesive work environment and effective incident response.
- Enhanced passenger safety by conducting thorough security screenings and inspections of luggage and individuals.
- Assisted passengers with special needs or disabilities during the security screening process, ensuring their comfort and dignity were maintained at all times.
- Detected potential threats by utilizing advanced screening technology, such as X-ray machines and metal detectors.
- Maintained a high level of situational awareness during peak travel times, enabling quick response to potential issues.
- Promoted a positive customer service experience while enforcing strict adherence to federal regulations regarding air travel safety measures.
- Used explosive detection machines and chemical swab systems to identify potential hazards.
- Authenticated boarding passes, identification, and passports to prevent fraudulent travel.
- Engaged in casual conversations with individuals to assess and analyze behaviors.
- Discretely observed behavior and demeanor of travelers and staff to screen for suspicious actions.
- Interacted with public to give directions, explain rules, and regulations and respond to inquiries.
Education
General Studies
Erie Community College
Williamsville, NY09-2019
High School Diploma -
Lancaster Central High School
Lancaster, NY06-2017
Skills
- Integrity and honesty
- Customer service and assistance
- De-escalation techniques
- Policy enforcement
- Security equipment operation
- Passenger communication
Work History
Polish Villa | Waitress |
2954 Union Rd. Buffalo, NY 14227
1/2017 - 8/2024
U.S Department of Homeland Security
Transportation Security Administration | Transportation Security Officer
Part-time
Buffalo Niagara International Airport - 4200 Genesee St. Buffalo NY 14225
4/2022 - 8/2024
Band: SV D 00 - SV F 01
Hours per week: Approx. 20 hrs.
U.S Department of Homeland Security
Transportation Security Administration | Transportation Security Officer
Full-time
Buffalo Niagara International Airport- 4200 Genesee St. Buffalo NY 14225
8/2024 - Present
Band: SV F 01 - SV F 02
Hours per week: 40 hrs.
Certification
OJT Coach | 1/2025 - Present
Certified OJT Coach/Monitor
- Certified to train new hires on every aspect of the job
- Effectively complete paperwork to log progress of the trainee as well as make notes and keep track of the day
- Approve of all decisions made by trainee during the OJT period
- Communicate progress with the training department
- Relay feedback to supervisors and/or management about the progress and the trainees abilities or concerns
Passenger Support Specialist ( PSS ) | 10/2024 - Present
- Trained to provide on-the-spot assistance to travelers with disabilities, medical conditions, or those needing extra help navigating security checkpoints
- Takes into consideration peoples needs to better assist them
- Assist with screening, answer questions, and provide guidance to ensure a smooth, respectful experience.
Timeline
Transportation Security Officer
Transportation Security Administration, TSA
04.2022 - Current
Waitress
Polish Villa
01.2017 - 08.2024
General Studies
Erie Community College
High School Diploma -
Lancaster Central High School