JENNIFER L. SMALL

• Reviewed and filed financial documents, coded accounting entries for data processing and posted daily receipts and payments in accordance with all corporate protocols.
• Maintained and processed client and vendor accounts, invoices and deposits.
• Completed payroll for employees and maintained detailed records of procedures.
• Monitored, verified and approved invoices and reviewed balances using financial software to assess balance sheet for variances.

• Establish, communicate and deliver clear objectives for all lessons, units, and projects for students grades k-12 in the absence of their regular teacher. Review lesson plans & actively engage in the students learning.
• Protect the safety of all students & assigned areas. Enforce administrative policies and rules governing students while fostering a positive learning environment

• Delivered HR departmental support for high volume hiring and onboarding of employees for the MaineHealth system (22k+ employees).
• Coordinated and organized pre-employment requirements for new hires, rehires and internal transfers for medical clearance, professional licensing/education, background checks, and Federal DHS employment authorization (I-9, USCIS, EAD).
• Compiled training summaries, corporate compliance requirements & departmental staffing changes to the executives, directors, managers and HRIS.
• Managed the week-to-week data collection of new hires/transfers to ensure start dates could be met during a time of high turnover & increased demand due to COVID.
• Updated HR information systems and kept employee files up to date and accurate.

Execute administrative functions of the business office, reporting directly to the President, Vice President and Operations Manager.

• Managed administrative support for day-to-day operations of 8 seasonal restaurants and pubs ($4M revenue). Completed company cash banking deposits.
• Responsible for all HR and payroll operations for 350+ employees, including international J-1 hires. Ensured compliance with all State, Federal, International laws, and regulations for employees.
• Reviewed and audited schedules, time sheets, wage computation, and tip claims to accurately process payroll; detected and reconciled hours/ payroll discrepancies.
• Managed timely payments & accuracy of AR/AP, budgets, and business ledgers for each venue; tallied & processed timely payments for State of ME sales tax.
• Presented a professional, welcoming presence to all employees, visitors and vendors to the executive business offices; managed company email & multiline telephone system, filtering flow of messages/callers to the executive office.
• Organized employment records, AP/AR, WC and vendor licensing files.

• Designed and implemented safe, functional training programs for individual clients and group exercise programs that motivate and engage members of all levels of fitness for bootcamp, cycling, stretching, yoga and weight training classes.
• Interacted with individual participants in group fitness settings to cultivate and maintain positive relationships. Developed member relationships to identify needs and address feedback with the executive leadership team to build membership satisfaction & retention.
• Planned, directed & implemented new fitness programs such as the “Indoor Triathlon”, Century 100-mile and Half-Century 50-mile indoor rides, & Run Your First 5K. Coordinator and trainer for “The Mainiac” Sprint Triathlon.
• Demonstrated all swimming strokes and observed athletes carefully to correct technique & obtain maximum benefits while preventing injuries. Implemented training strategies to bolster individual and team performance.
• Maintained equipment, facilities and inventory to avoid accidents, mishaps and damage.

• Effectively managed schedules for multiple providers in family practice and urgent care, providing effective coverage for both offices. Oversee accuracy of medical coding, patient billing, insurance verification, pre-authorizations and scheduling for specialists, diagnostic testing, imaging.

• Provided exceptional care for all clients in the family practice and walk-in/urgent services offices.

• Managed high volume calls and e-mail communications with providers, extenders, and nursing staff to address and meet patient inquiries and requests, prioritizing urgency.

• Protect security of medical records and patient information to ensure that confidentiality is maintained.

• Resolve or clarify codes or diagnoses with conflicting, missing, or unclear information by consulting with doctors or other providers for insurance reimbursement. Oversee accounts receivable and address collection issues.

• Clinical experience includes phlebotomy, culture collection, patient triage, basic medical lab procedures (U/A, CBC, CMP, microscopy, rapid strep and flu) and sample preparation for transport to off-site labs. Clean and restock exam rooms. Assisted physicians and extenders in various aspects of family practice and urgent care. Calibrate and audit laboratory equipment and supplies. Deliver diagnostic and lab reports to providers and provide follow up communication and care with patients including calling in prescriptions.