Jennifer Smiley

• Handled tenant complaints promptly and appropriately, calling in repairmen and other support services.
• Followed up on delinquent tenants and coordinated collection procedures.
• Completed final move-out walk-throughs with tenants to identify required repairs.
• Maintained original leases and renewal documents in digital and hardcopy format for property management office.
• Verified income, assets and expenses and completed file tracking sheet for each applicant.
• Maintained operational facilities attractive to potential tenants by organizing regular maintenance, major repairs and capital improvement projects.
• Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
• Performed month-end reports

(From Gaines Investment Trust to MEB Property Management. Transferred from Ventana to 201 West)

• Kept accurate records of all resident and tenant correspondence.
• Followed up on delinquent tenants and coordinated collection procedures.
• Completed final move-out walk-throughs with tenants to identify required repairs.
• Processed security deposit refunds.
• Verified income, assets and expenses and completed file tracking sheet for each applicant.
• Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
• Showed apartments to potential tenants and answered questions regarding community.
• Inspected common areas for cleanliness and notified maintenance of overflowing trash.
• Complied with safe housing requirements and contractual obligations by resolving tenant issues and service needs.
• Introduced prospective tenants to types of units available and performed tours of premises.
• Developed policies and procedures for effective property management.
• Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.

(Worked in addition to Ventana for 2 months.)

• Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
• Worked flexible schedule and extra shifts to meet business needs.
• Restocked and organized merchandise in front lanes..
• Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
• Completed inventory counts and ordered merchandise.
• Performed cash, card and check transactions to complete customer purchases.

• Handled tenant complaints promptly and appropriately, calling in repairmen and other support services.
• Followed up on delinquent tenants and coordinated collection procedures.
• Completed final move-out walk-throughs with tenants to identify required repairs.
• Maintained original leases and renewal documents in digital and hardcopy format for property management office.
• Verified income, assets and expenses and completed file tracking sheet for each applicant.
• Worked along side with a builder and Property Owners in a cooperate office.
• Introduced prospective tenants to types of units available and performed tours of premises.
• Coordinated with janitorial and engineering staff on maintenance and upkeep.
• Maintained sufficient number of units market-ready for lease.
• Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
• Evaluated and recommended changes in rental pricing strategies to remain competitive in market.
• Minimized vacancy periods by collaborating with building owners to strategize improvements to marketing initiatives, business plans and tenant outreach programs.
• Prepared specifications, solicited bids and approved subcontracts for building services.
• Trained and motivated leasing staff during bi-monthly trainings.
• Organized and participated in meetings to give residents opportunity to ask questions and provide forum for issues to be addressed.