Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jennifer Smith

Whitsett,NC

Summary

Experienced Administrative Specialist with over 20 years of experience in customer service. Proficient in all areas of clerical work. Excellent reputation for resolving problems, improving customer satisfaction, and driving overall operational improvements. Seeking a challenging new role in a new field of expertise, with room for advancement as pertains to building quality professional relationships and client care.

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Overview

11
11
years of professional experience

Work History

Case Manager

Care Oncology
Richmond, VA
05.2021 - Current
  • Reported social media performances and engaged with digital communities to build positive regard for company.
  • Analyzed and reported social media and online marketing campaign results.
  • Helped patients receive appropriate, high-quality care with reasonable results.
  • Answered incoming calls and emails from potential patients looking for more information
  • Managed reminder system for following up with patients after initial Case Manager Calls
  • Emailed patients and family members scientific information on specific protocol
  • Recorded information in patient chart to determine eligibility for program enrollment
  • Schedule initial patient consults with the Oncologists
  • Corresponded with patients through email and telephone
  • Maintained accurate demographics and records information in patient database
  • Complied with all HIPAA rules for patient privacy


Administrative Specialist

UNC Hospitals- Oncology
Hillsborough, NC
08.2014 - 04.2021
  • Scheduled weekly meetings for 50+ attendees, booked meeting rooms, and prepared meeting agendas
  • Managed electronic records database and handle all file requests
  • Organized incoming and outgoing file movements in efficient and accurate manner
  • Answered and managed 40+ incoming and outgoing calls while recording accurate messages
  • Corresponded with patients through email, telephone, or postal mail
  • Assisted senior administrative team members with completing daily tasks in order to maintain smooth workflow
  • Reviewed incoming correspondence and determined action required and its priority
  • Answered inquiries and addressed, resolved or escalated issues to management personnel to ensure patient satisfaction
  • Scheduled appointments for multiple physicians and booked radiology imaging
  • Identified appropriate solutions to minimize issues and quickly solve problems
  • Collaborated with nursing leaders and supervisors to reduce scheduling errors for lab appointments by conducting WebEx training for colleagues.
  • Trained per diems, floats, and other administrative associates on EMR programs, work flow, and complex scheduling
  • Provided logistical support for programs, meetings, and events, including room reservations, room set-up, agenda preparation, materials printing and calendar maintenance

Administrative Assistant

Crissman Family Practice
Graham, NC
09.2011 - 08.2014
  • Answered and managed 50+ incoming and outgoing calls while recording accurate messages.
  • Sorted, received, and distributed mail correspondence between departments and personnel, including parcel packaging, preparation, and efficient shipping.
  • Checked accuracy and integrity of files and resolved errors.
  • Greeted patients and visitors in-person and via telephone calls.
  • Scheduled appointments for multiple physicians.
  • Provided logistical support for meetings, including room reservations, room set-up, and calendar maintenance.
  • Performed general office duties, including answering multi-line phones, routing telephone calls or messages to appropriate staff, greeting public, typing, proofreading, filing, sorting and handling incoming and outgoing mail.
  • Scanned physical files into digital records.
  • Coached new employees on administrative procedures, company policies and performance standards.
  • Scheduled office meetings and client appointments for team of four medical providers.
  • Prioritized incoming patients by degree of injury or illness.
  • Prepared cash deposits from copayments and made bank deposits.
  • Kept reception area clean and neat to give visitors positive impression of medical office.
  • Located, checked in and pulled medical records for appointments and incomplete patient charts.

Education

Bachelor of Science - Interdisciplinary Studies

Liberty University
Lynchburg, VA
05.2020

Skills

  • Weekly Conference planning for 50 attendees,
  • Conflict resolution
  • Accurate and detail oriented
  • Customer-service oriented
  • Critical thinker
  • Appointment coordination
  • Works well under pressure
  • Knowledge in Microsoft Word, Powerpoint, and Excel

Timeline

Case Manager

Care Oncology
05.2021 - Current

Administrative Specialist

UNC Hospitals- Oncology
08.2014 - 04.2021

Administrative Assistant

Crissman Family Practice
09.2011 - 08.2014

Bachelor of Science - Interdisciplinary Studies

Liberty University

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Jennifer Smith