Jennifer Smith
Livonia,Michigan
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
30
30
years of professional experience
Work History
Teller Supervisor/Member Service Representative
Christian Financial Credit Union
Livonia, MI
06.2016 - Current
- Guided customers in selecting appropriate financial products for individual needs.
- Greeted customers with professionalism and friendly and courteous demeanor.
- Contributed to fraud detection support, documenting suspicious activity and reporting flagged transactions.
- Supported exceptional customer service with prompt acknowledgment and accurate account services.
- Investigated and resolved customer complaints in a timely manner.
- Processed ATM deposits and reconciled against reports.
- Responsible for branch opening and closing procedures.
- Supported customer confidentiality and security with stringent discretion.
- Followed department policies and completed required paperwork for each transaction.
- Adhered to security and regulatory requirements surrounding financial transactions.
- Verified customer identification documents for new accounts.
- Cross-sold products and services to customers.
- Completed financial transactions, including deposits, withdrawals, and loan payments.
- Monitored vaults to ensure cash balances were correct.
- Prepared work schedules for staff.
- Answered telephones to assist customers with questions and inquiries.
- Balanced currency, coin and checks in cash drawer at end of shift.
- Counted currency, coins and checks received, by hand, and using currency-counting machine, to prepare them for deposit and shipment.
- Resolved problems and discrepancies concerning customers' accounts.
- Opened new checking and savings accounts, money market accounts and certificates.
- Carried out special services for customers, such as ordering bank cards and checks.
- Identified transaction mistakes when debits and credits did not balance.
- Created connections and developed rapport with customers to provide personalized service.
- Transmitted orders to supply cash to meet daily needs.
- Trained employees on cash drawer operation.
- Disciplined employees to encourage compliance with company policies and procedures.
- Conducted employee performance reviews.
Assistant Branch Manager
SERVICE CENTERS CORPORATION/ CO-OP FINANCIAL SERVICES
Garden City, MI
10.2005 - 04.2010
- Oversee the daily operations of the branch
- Ensure branch meets all set goals
- Order cash for office and ensure cash limits are met at all times
- Make reasonable exceptions to policies and procedures
- Balance daily branch reports
- Balance and replenish ATM
- Oversee completion of all monthly branch reports
- Oversee the ordering of branch supplies
- Oversee all branch audits
- Assist in the collection of branch losses
- Provide problem resolution to members and Credit Unions
- Conduct Annual Performance Appraisals
- Disciplined employees to encourage compliance with company policies and procedures.
- Managed and inspired team members to perform to full potential, driving branch profitability.
- Conduct staff meetings and train new staff
- Assist Branch Manager with the interviewing process
- Provided leadership in absence of branch manager.
- Assigned duties to employees and examined work for accuracy, neatness and timeliness.
- Planned work schedules to maintain adequate staffing levels.
Head Teller
SERVICE CENTERS CORPORATION/CO-OP FINANCIAL SERVICES
Livonia, MI
09.1997 - 10.2005
- Balance daily work
- Balance and replenish ATM
- Order cash and supplies for branch
- Conduct teller audits
- Complete monthly teller reports
- Make reasonable exceptions to policies and procedures
- Write schedules for staff
- Assist with Annual Performance Appraisals
- Assist with employee discipline
- Assist with new teller training
- Perform teller duties as needed
- Handled cash transactions, balanced cash drawers, performed loan payments and issued cashier's checks.
- Handled daily team scheduling and properly staffed shifts.
Teller/Senior Teller
SERVICE CENTERS CORPORATION
Redford, MI
09.1993 - 09.1997
- Assist branch supervisors with daily operation of the branch
- Handled cash transactions, balanced cash drawers, performed loan payments and issued cashier's checks.
- Served large number of customers during high volume shifts and remained composed and professional in stressful situations.
- Welcomed customers and offered pleasant service during entire transaction.
- Kept teller window areas clean, organized and fully stocked.
Education
High School Diploma -
Redford Union High School
06.1993
Skills
- Honest and Dependable
- Attention to Detail
- Customer Service-Oriented
- Quality Control
- Problem Solving
- Verbal and Written Communication
- Strong Sense of Banking Ethics
- Account Services
- Cash Supply Orders
- Safe and Vault Operation
- Payment Processing
- Bank Deposits
- Information Processing
Timeline
Teller Supervisor/Member Service Representative
Christian Financial Credit Union
06.2016 - Current
Assistant Branch Manager
SERVICE CENTERS CORPORATION/ CO-OP FINANCIAL SERVICES
10.2005 - 04.2010
Head Teller
SERVICE CENTERS CORPORATION/CO-OP FINANCIAL SERVICES
09.1997 - 10.2005
Teller/Senior Teller
SERVICE CENTERS CORPORATION
09.1993 - 09.1997
High School Diploma -
Redford Union High School
Similar Profiles
Tyler LeroyTyler Leroy
Bank Teller at Christian Financial Credit UnionBank Teller at Christian Financial Credit Union
Jeaneeka ChevalierJeaneeka Chevalier
Relationship Specialist at 121 Financial Credit Union/ Vystar Credit UnionRelationship Specialist at 121 Financial Credit Union/ Vystar Credit Union
Gema Jade UmutoniGema Jade Umutoni
Business Banking Administrator at Christian Credit Union Ltd.Business Banking Administrator at Christian Credit Union Ltd.