Jennifer Smith
North Port,FL
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet company goals.
Overview
27
27
years of professional experience
Work History
Member Support Specialist
Weight Watchers International
04.2021 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Handled complaints with prompt, courteous service to uphold professional reputation.
- Verified customer identification and documentation for compliant transactions.
- Assisted members with correcting account, service, and system issues by educating on required forms and technical processes.
- Met customer call guidelines for service levels, handle time and productivity.
- Maintained up-to-date knowledge of product and service changes.
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
- Collaborated with supervisors to escalate and address customer inquiries or technical issues.
Retail Merchandiser
SAS
06.2021 - 01.2022
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Managed inventory levels and product rotation to maximize sales and minimize out-of-stock items.
Patient Service Representative
Lehigh Valley Health Network
11.2019 - 03.2020
- Provided exceptional customer service to patients, answering questions and addressing concerns.
- Verified insurance eligibility and coverage for patients.
- Entered patient demographic and insurance data into electronic medical record system.
- Filed and maintained patient records in accordance with HIPAA regulations.
- Built and maintained positive working relationships with patients and staff.
- Assisted patients in filling out check-in and payment paperwork.
- Answered incoming calls, scheduled appointments and filed medical records.
School Security Officer
Allentown School District
03.2017 - 11.2019
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Conducted regular campus security patrols and handled incidents promptly to maintain overall safety for staff, students and visitors.
- Obtained CPR, First Aid and ALICE certifications in preparation for on-campus emergencies.
- Assisted with fire, hazardous material and active-shooter on-campus drills.
- Documented safety and security incidents using preset guidelines and methods.
- Responded quickly to emergency situations to assess and deflect issues.
- Patrolled internal building spaces and facility grounds to identify and deter threats to assets.
Fitness Center Manager
Lucille Roberts Health Clubs
01.2002 - 10.2005
- Demonstrated strong knowledge of all fitness equipment and explained to customers how to properly use each machine.
- Responded promptly to customer issues and resolved problems through effective communication and decision making skills.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Trained newly hired employees, offering insight into job duties and providing positive feedback on work.
- Verified and submitted timekeeping information for accurate and efficient payroll processing.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Proactively identified scheduling issues and developed quick solutions to promote efficiency and profitability.
Staffing Coordinator
American Medical Staffing
07.1996 - 11.2001
- Collaborated with facilities to determine department's short and long-term hiring needs.
- Developed and facilitated new-hire orientations.
- Conducted reference checks and screening of potential candidates to support onboarding process.
- Set schedules for medical staff by planning and designating shifts and hours.
- Monitored employee attendance and performance to verify punctuality and absences, addressing issues in accordance with company policies and procedures.
- Prepared new hire letters, employee contracts, and company policies.
Education
Associate of Arts - Liberal Arts And General Studies
Lehigh Carbon Community College
Schnecksville, PASkills
- Effective Multitasking
- Verbal and Written Communication
- Problem-solving abilities
- Relationship building
- Technical proficiency
- Data entry accuracy
- Active listening, patience and composure, empathy and understanding
- Client retention
- Calendar Coordination, schedule management
- Incident Response Handling
- Conflict Resolution Skills
- Interviewing Abilities
- HIPAA Compliance
- Medical Terminology
Timeline
Retail Merchandiser
SAS
06.2021 - 01.2022
Member Support Specialist
Weight Watchers International
04.2021 - Current
Patient Service Representative
Lehigh Valley Health Network
11.2019 - 03.2020
School Security Officer
Allentown School District
03.2017 - 11.2019
Fitness Center Manager
Lucille Roberts Health Clubs
01.2002 - 10.2005
Staffing Coordinator
American Medical Staffing
07.1996 - 11.2001
Associate of Arts - Liberal Arts And General Studies
Lehigh Carbon Community College
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