Jennifer Smith
North Port,FL
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet company goals.
Overview
27
27
years of professional experience
Work History
Member Support Specialist
Weight Watchers International
New York, NY
04.2021 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Handled complaints with prompt, courteous service to uphold professional reputation.
- Verified customer identification and documentation for compliant transactions.
- Assisted members with correcting account, service, and system issues by educating on required forms and technical processes.
- Met customer call guidelines for service levels, handle time and productivity.
- Maintained up-to-date knowledge of product and service changes.
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
- Collaborated with supervisors to escalate and address customer inquiries or technical issues.
Retail Merchandiser
SAS
North Port, FL
06.2021 - 01.2022
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Managed inventory levels and product rotation to maximize sales and minimize out-of-stock items.
Patient Service Representative
Lehigh Valley Health Network
Allentown, PA
11.2019 - 03.2020
- Provided exceptional customer service to patients, answering questions and addressing concerns.
- Verified insurance eligibility and coverage for patients.
- Entered patient demographic and insurance data into electronic medical record system.
- Filed and maintained patient records in accordance with HIPAA regulations.
- Built and maintained positive working relationships with patients and staff.
- Assisted patients in filling out check-in and payment paperwork.
- Answered incoming calls, scheduled appointments and filed medical records.
School Security Officer
Allentown School District
Allentown, PA
03.2017 - 11.2019
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Conducted regular campus security patrols and handled incidents promptly to maintain overall safety for staff, students and visitors.
- Obtained CPR, First Aid and ALICE certifications in preparation for on-campus emergencies.
- Assisted with fire, hazardous material and active-shooter on-campus drills.
- Documented safety and security incidents using preset guidelines and methods.
- Responded quickly to emergency situations to assess and deflect issues.
- Patrolled internal building spaces and facility grounds to identify and deter threats to assets.
Fitness Center Manager
Lucille Roberts Health Clubs
Whitehall, PA
01.2002 - 10.2005
- Demonstrated strong knowledge of all fitness equipment and explained to customers how to properly use each machine.
- Responded promptly to customer issues and resolved problems through effective communication and decision making skills.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Trained newly hired employees, offering insight into job duties and providing positive feedback on work.
- Verified and submitted timekeeping information for accurate and efficient payroll processing.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Proactively identified scheduling issues and developed quick solutions to promote efficiency and profitability.
Staffing Coordinator
American Medical Staffing
Breinigsville, PA
07.1996 - 11.2001
- Collaborated with facilities to determine department's short and long-term hiring needs.
- Developed and facilitated new-hire orientations.
- Conducted reference checks and screening of potential candidates to support onboarding process.
- Set schedules for medical staff by planning and designating shifts and hours.
- Monitored employee attendance and performance to verify punctuality and absences, addressing issues in accordance with company policies and procedures.
- Prepared new hire letters, employee contracts, and company policies.
Education
Associate of Arts - Liberal Arts And General Studies
Lehigh Carbon Community College
Schnecksville, PASkills
- Effective Multitasking
- Verbal and Written Communication
- Problem-solving abilities
- Relationship building
- Technical proficiency
- Data entry accuracy
- Active listening, patience and composure, empathy and understanding
- Client retention
- Calendar Coordination, schedule management
- Incident Response Handling
- Conflict Resolution Skills
- Interviewing Abilities
- HIPAA Compliance
- Medical Terminology
Timeline
Retail Merchandiser
SAS
06.2021 - 01.2022
Member Support Specialist
Weight Watchers International
04.2021 - Current
Patient Service Representative
Lehigh Valley Health Network
11.2019 - 03.2020
School Security Officer
Allentown School District
03.2017 - 11.2019
Fitness Center Manager
Lucille Roberts Health Clubs
01.2002 - 10.2005
Staffing Coordinator
American Medical Staffing
07.1996 - 11.2001
Associate of Arts - Liberal Arts And General Studies
Lehigh Carbon Community College