Jennifer Smith
Riverview,FL
Summary
6-20 Licensed Adjuster Strong academic experience in Education. Quickly learn and master new skills and ideas; equally successful in both team and self-directed settings; and proficient in Microsoft Office applications. Extensive background in customer service, claims handling and leadership.
Overview
17
17
years of professional experience
Work History
Claims Examiner
TypTap Insurance
06.2020 - Current
- Leveraged strengths in communications, customer service and time management
- Weekly Claim Closures; Average 10
- Knowledge of several policy forms including HO3, DP3, HO6 and Wind Only
- Ability to make coverage determination that affect the outcomes of customers claims
- Negotiate claim settlements with AOB companies, roofing contractors, Public Adjusters and Attorneys.
Personal/Group Fitness Trainer/ Gym Manager
Anytime Fitness
02.2020 - 07.2022
- Leveraged strengths in communication, customer service, sales and marketing
- Ability to lead a group of 10 or more
- Work one on one with clients of varying abilities
- Maintain club facility per corporate specifications
- Meet or exceed monthly sales/class quotas.
Claims Supervisor
Homeowners Choice Property and Casualty
12.2017 - 02.2020
- Leveraged strengths in communications, customer service and time management
- Ability to make coverage determinations that affect the outcomes of customers claims
- Supervise a team of 5 to accomplish team, department and company wide goals
- Weekly Claim Closures; Average 10 per examiner
- Approve payments and settlement letters
- Create Claims Handling Guidelines for the department
- Train incoming staff on company systems, processes and procedures
- Create and execute presentations for staff meetings and trainings
- Corporate Deposition Representative.
Claims Examiner
Homeowners Choice Property and Casualty
04.2016 - 12.2017
- Leveraged strengths in communications, customer service and time management
- Knowledge of several policy forms including HO3, DP3, HO6 and Wind Only
- Ability to make coverage determination that affect the outcomes of customers claims
- CAT Supervisor during Hurricane Irma
- Managed a team of twelve examiners
- Conducted weekly policy trainings and meetings
- Approved payments and settlement letters.
Claims Support- Supervisor
American Integrity Insurance Group
03.2014 - 04.2016
- Leverage strengths in management, communication, customer service and support
- Manage a team of six members
- Conducted weekly team meetings
- Annual performance reviews
- Answer phone calls, data entry, conduct weekly meetings, claim dispatch.
Customer Service-Team Lead
CatManDo,Inc.
03.2007 - 03.2014
- Leveraged strengths in communications and customer service
- Oversaw duties of four fellow team members
- First Notice of Loss
- Answer phone calls, data entry, incoming mail, claim dispatch
- Created and maintained company guidelines.
Education
Bachelor of Science - Nutrition Science
Kaplan University
11.2011
Bachelor of Science - Secondary Education
University of South Florida
08.2007
Skills
- Claims Processing
- Policy Interpretation
- Written communication
- Interpersonal skills
- Customer service
- Critical thinking
- Attention to detail
- Time management
- Organizational skills
- Investigative skills
- Settlement Negotiations
- Claims Evaluation
- Property Damage Assessment
- Casualty and Property Loss
- Team Leadership
- Coaching and Mentoring
Timeline
Claims Examiner
TypTap Insurance
06.2020 - Current
Personal/Group Fitness Trainer/ Gym Manager
Anytime Fitness
02.2020 - 07.2022
Claims Supervisor
Homeowners Choice Property and Casualty
12.2017 - 02.2020
Claims Examiner
Homeowners Choice Property and Casualty
04.2016 - 12.2017
Claims Support- Supervisor
American Integrity Insurance Group
03.2014 - 04.2016
Customer Service-Team Lead
CatManDo,Inc.
03.2007 - 03.2014
Bachelor of Science - Nutrition Science
Kaplan University
Bachelor of Science - Secondary Education
University of South Florida
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