Jennifer Smith

• Answered phone and routed calls, delivering messages to staff and greeting visitors.
• Ensured customers received professional service through prompt responses to their inquiries, taking into account their needs and budget in order to advise them on which materials suited their project. Addressed concerns effectively, and built strong relationships.
• Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
• Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
• Helped with the design and selection of customers' interior spaces, ex. ( bathroom, kitchen, patio, living and bedroom areas ).
• Completed work orders and scheduled appointments to have customers' areas in home measured. Emailed estimates and when approved by client, ordered the material to ensure availability and delivery time.
• Interacted with various suppliers in order to have most current products in showroom floor.

• Delivered high level of care providing and leading planned activities and supervision to children and youth in compliance with organization's rules and policies and approved child guidance and youth development techniques.
• Spanish tutoring to youth.
• Created and provided weekly lesson plans for the art class I instructed on a daily basis and sustained documentation of all activities that were carried out in which youth were involved.
• Instructed special art classes aimed at homeschoolers.
• Organized and prepared a yearly exhibit of youths' artwork. Enlisted a panel of judges to select the most outstanding pieces created in my class to compete in the Boys and Girls Clubs of America National Fine Arts Competition. The winning pieces would go on to compete at the European level and then winners who were selected advanced to nationals in the U.S.

• Handled customer inquiries and suggestions courteously and professionally.
• Maintained loan collateral documentation and loan files on all unsecured loans for the 60 banking centers in Europe.
• Received and processed new loans.
• Verified loan and security agreements.
• Processed department of Motor Vehicle requests and new vehicle collateral documents requiring exceptional attention to detail.
• Managed correspondence to customers and administrative tasks which included maintaining customer files.

• Collected room deposits, fees, and payments, logged reservations for incoming guests.
• Welcomed each new arrival pleasantly and confirmed reservations and identification.
• Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
• Handled financial transactions accurately, ensuring proper billing and payment processing.
• Responsible for securingand accounting for cash at end of shift
• Collaborated with housekeeping to maintain room readiness, enhancing guest comfort.
• Provided customers assistance and orientation on use of facilities and equipment on post as well as any information

pertaining to their needs such as tourist information.