Jennifer Smith
Fredericksburg,VA
Summary
Adept at medical billing and coding, I significantly reduced billing errors and optimized revenue generation at Reverent Billing Service. My expertise in ICD-10 proficiency and exceptional customer service skills have led to timely reimbursements and enhanced patient satisfaction.
Overview
12
12
years of professional experience
Work History
Medical Billing and Coding
Reverent Billing Service
10.2023 - Current
- Developed a comprehensive understanding of ICD-10-CM, CPT, and HCPCS codes to ensure proper use in medical coding assignments.
- Provided exceptional customer service to patients, addressing their concerns regarding insurance claims or billing issues with empathy and professionalism.
- Processed insurance company denials by auditing patient files, researching procedures, and diagnostic codes to determine proper reimbursement.
- Maintained patient confidentiality by adhering to strict HIPAA regulations during all aspects of the coding and billing processes.
- Collaborated with healthcare providers to obtain necessary documentation for accurate code assignment and claim submission.
- Reduced errors in medical billings, effectively addressing discrepancies and rectifying issues promptly.
- Optimized revenue generation through diligent monitoring of denied claims, resubmitting corrected information when needed.
- Monitored trends in medical billing denials, implementing corrective actions to prevent future occurrences of similar issues.
- Assisted in maintaining smooth office operations by managing essential administrative tasks such as recordkeeping and data entry.
- Established positive relationships with insurance companies, facilitating open communication lines for efficient claim processing.
- Maximized productivity through effective time management, prioritizing tasks based on urgency and importance.
- Achieved timely reimbursements from payers by submitting clean claims that adhere to payer-specific guidelines.
- Utilized active listening, interpersonal, and telephone etiquette skills when communicating with others.
- Communicated with insurance companies to research and resolved coding discrepancies.
- Reviewed patient charts to better understand health histories, diagnoses, and treatments.
- Correctly coded and billed medical claims for various hospital and nursing facilities.
- Communicated effectively with staff, patients, and insurance companies by email and telephone.
Medical Billing
Rappahannock Foot And Ankle Specialists
10.2012 - 10.2023
- Contributed to staff training initiatives, sharing knowledge of best practices in medical billing procedures and systems usage with new team members.
- Kept abreast of industry trends and changes in medical billing practices, ensuring continuous improvement to the department''s processes.
- Provided medical billing and coding duties.
- Provided essential support to the medical billing team, allowing for a more efficient and effective overall operation within the department.
- Negotiated payment plan arrangements with medical billing departments on behalf of the patients experiencing financial hardship.
- Reduced errors in medical billing by conducting regular audits and providing staff training on insurance policies.
- Monitored changes in insurance policies, keeping abreast of updates affecting medical billing procedures and informing staff accordingly.
- Demonstrated exceptional attention to detail in all aspects of medical billing work, resulting in fewer errors and a higher level of accuracy for both internal records and external claims submissions.
- Monitored trends in medical billing denials, implementing corrective actions to prevent future occurrences of similar issues.
Education
High School Diploma -
Stafford Senior High School
Fredericksburg, VA06.1993
Skills
- Medical billing and coding
- Process and performance improvement
- HIPAA Compliance
- Payment posting
- Claim submission
- Insurance Verification
- Patient Billing
- CPT Knowledge
- Denial Management
- ICD-10 Proficiency
- Medicare and Medicaid process
- Bill payment
- Collections Management
- Insurance Billing
- Medical Billing
- ICD-10
- Insurance Claims
- Medical Terminology
- Claims review
- Billing and Collection Procedures
- Customer Service
- Electronic Claims
- Electronic Health Record Software
- Medical claims submission
- Collection calls
- Claims Processing
Timeline
Medical Billing and Coding
Reverent Billing Service
10.2023 - Current
Medical Billing
Rappahannock Foot And Ankle Specialists
10.2012 - 10.2023
High School Diploma -
Stafford Senior High School
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