Jennifer Smith
Bakersfield,CA
Summary
Committed to bringing proven success in healthcare roles. Dedicated to providing client safety and comfort through continuous focused care. Skilled at assisting with daily living activities and meal preparation with passion for community contribution. Friendly professional commended as physically strong, patient individual with calm demeanor. In-depth understanding of medical terminology, medical tools and equipment operations, Committed to providing top-notch care to disabled, impaired and chronically ill individuals. Reliable experience offering exceptional care in home environments. Passionate about supporting ideal patient progress by monitoring medication reactions, observing behaviors, and teaching habits for maintaining health and wellbeing. Focused dedication to patient safety, wellness and happiness.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Security Guard
M & S Security
Bakersfield, CA
08.2023 - Current
- Conducted daily security patrols of assigned areas.
- Enforced safety regulations and monitored access control points.
- Investigated suspicious activity and reported findings to management.
- Inspected buildings for fire hazards, unsafe conditions, or unauthorized persons.
- Provided customer service assistance to staff and visitors in a professional manner.
- Identified potential security risks and recommended corrective actions.
- Interacted with law enforcement officials to report incidents or violations of laws and regulations.
- Completed incident reports regarding violations of policies or procedures.
- Patrolled parking lots and garages ensuring all vehicles were properly parked in designated areas.
- Answered questions from the public regarding facility rules and regulations.
- Provided escorts for employees entering and exiting the building after hours.
- Secured personnel and premises by inspecting buildings and patrolling property.
- Addressed problems quickly and reported clear information while working under minimal supervision.
- Followed established security and safety procedures and posted orders to include enforcement of company rules, policies and regulations.
- Surveyed multiple CCTV feeds to closely monitor important areas on grounds.
- Investigated reported incidents to protect company assets.
- Monitored access control systems and key code records for suspicious activities.
- Wrote reports outlining thefts, unauthorized access violations or other unusual occurrences to help support later criminal or civil actions.
- Provided friendly and professional assistance to employees, visitors and customers.
- Monitored building and property entrances and exits to detect intrusions and protect assets.
- Completed required shift logs and reports, highlighting routine activities, suspicious circumstances and critical incidents.
- Identified suspicious activity to determine appropriate response.
Direct Care Staff Member
Valley Achievement Center
Bakersfield, CA
11.2020 - 08.2023
- Documented client progress and services performed, reporting changes in client condition to manager or supervisor.
- Maintained clean and well-organized environment to promote client happiness and safety.
- Ran errands for clients and drove to appointments to maintain wellness and support daily living needs.
- Organized and administered medications on schedules to alleviate symptoms and improve quality of life.
- Dressed, groomed and fed patients with limited physical abilities to support basic needs.
- Supervised medication administration, personal hygiene and other activities of daily living.
- Improved patient outlook and daily living through compassionate care.
- Planned optimal meals based on established nutritional plans.
- Administered necessary medications as directed by care plan.
- Tracked and reported clients' progress based on observations and conversations.
- Interacted with patients through activities to boost mood and improve overall memory.
- Monitored client behaviors and emotional states, reporting concerns to Supervisor and documenting information in files.
- Helped clients stay happy and healthy by providing mental and emotional support.
Assistant Cook
Pastrami King
Bakersfield, CA
09.2017 - 09.2022
- Set up and performed initial prep work for food items such as soups, sauces and salads.
- Maintained consistent quality and high accuracy when preparing identical dishes every day.
- Established and maintained open, collaborative relationships with kitchen team to maximize efficiency.
- Grilled and deep fried various foods, including meats, potatoes and fish.
- Enforced proper sanitation practices to prevent spoiling or contamination of foods.
- Operated ovens, fryers and mixers safely to prevent kitchen accidents and machinery malfunction.
- Precooked garnishes such as bacon pieces for later use to top off fresh dishes.
- Sanitized food preparation areas, grills and equipment to avoid cross-contamination from raw items.
- Trained, managed and guided kitchen staff to improve overall performance, service quality and productivity.
Sandwich Maker
Subway
Bakersfield, CA
08.2020 - 10.2020
- Prepared food items such as deli and hot sandwiches to meet customer specifications.
- Performed food preparation tasks by making salads, brewing coffee and tea and slicing meats.
- Organized food items on serving trays and in carry-out packages.
- Kept customer and food preparation areas clean and well-organized for maximum efficiency.
- Organized food preparation stations and replenished supplies regularly.
- Verified orders and bagged items for easy transport.
- Maximized time by restocking counter supplies and condiment stations, cleaning windows and emptying trash cans during slow periods.
- Maintained clean, well-organized and properly sanitized front counter area to greet customers.
- Assisted customers, including answering questions and preparing orders.
- Discussed menu options with customers and offered proactive suggestions to meet individual needs and drive sales.
- Took orders, prepared foods and processed payments in full-service establishment.
- Maximized customer satisfaction by quickly addressing and resolving complaints with food or service.
Dispatcher
Advanced Automated Communications
Bakersfield, CA
09.2019 - 08.2020
- Reported delays, accidents or other traffic and transportation situations.
- Communicated with individuals within inbound call center setting to complete dispatch support.
- Tracked all changes in computer system to keep records current and accurate.
- Answered customer requests with information about product availability, shipping information and status updates.
- Monitored dispatch board and adjusted call priorities regularly based on caller needs.
- Scheduled and dispatched over a hundred daily roadside assistance calls based on caller locations and available employees.
- Kept detailed and updated records of calls in physical and electronic databases.
- Quickly determined locations and needs for high volume of hourly callers to accurately send for assistance.
- Collaborated with others to discuss new opportunities.
Driver
Lyft
Bakersfield, CA
07.2016 - 09.2019
- Transported clients to specified destinations safely and on-time.
- Planned optimal routes to minimize delays and maximize time efficiency.
- Interacted with customers pleasantly to meet needs and drive satisfaction.
- Completed pre- and post-trip safety inspections to record and report any defects and malfunctions.
- Followed safety rules to keep clean driving record with no accidents or incidents.
- Inspected vehicle before and after every trip to assess performance and maintenance requirements.
- Demonstrated professional conduct with clients to deliver outstanding customer service.
- Consulted with customers to gain feedback and address concerns with products or services.
- Cleaned vehicle regularly to maintain professional appearance.
- Offered riders information about local attractions and restaurants.
- Utilized GPS to optimize routes and continuously meet estimated delivery times.
- Achieved consistently high customer scores due to exceptional service.
Driver
Uber
Bakersfield, CA
06.2016 - 09.2019
- Transported clients to specified destinations safely and on-time.
- Planned optimal routes to minimize delays and maximize time efficiency.
- Delivered goods and services to customers on time and in excellent condition.
- Interacted with customers pleasantly to meet needs and drive satisfaction.
- Completed pre- and post-trip safety inspections to record and report any defects and malfunctions.
- Followed safety rules to keep clean driving record with no accidents or incidents.
- Demonstrated professional conduct with clients to deliver outstanding customer service.
- Consulted with customers to gain feedback and address concerns with products or services.
- Documented daily mileage, gas and other data to log in.
- Cleaned vehicle regularly to maintain professional appearance.
Karaoke DJ
Powerup Entertainment
Madera, CA
08.2014 - 02.2016
- Found and researched stories and cutting news to maintain accuracy of station.
- Utilized well-developed communication, active listening and engagement skills when interviewing guests, speaking with callers and taking song requests.
- Met with clients and discussed options for music and particular songs for each special event.
- Called out to guests via microphone, encouraging dancing and participation in upbeat songs at weddings and other celebrations.
- Commented on music and other matters, including weather and on-site conditions and announcements.
- Maintained organization of music and media libraries.
- Coordinated games, contests and other competitions, performing duties such as asking questions and awarding prizes.
Dispatcher
Action Towing
Clovis, CA
09.2013 - 06.2015
- Maintained current knowledge of all personnel in field and all completed deliveries or delays.
- Reported delays, accidents or other traffic and transportation situations.
- Tracked all changes in computer system to keep records current and accurate.
- Oversaw investigation and resolution of customer and vendor issues.
- Answered customer requests with information about product availability, shipping information and status updates.
- Monitored dispatch board and adjusted call priorities regularly based on caller needs.
- Collaborated with others to discuss new opportunities.
Dispatcher
TNT Towing
Fresno, CA
04.2006 - 09.2013
- Maintained current knowledge of all personnel in field and all completed deliveries or delays.
- Reported delays, accidents or other traffic and transportation situations.
- Oversaw investigation and resolution of customer and vendor issues.
- Answered customer requests with information about product availability, shipping information and status updates.
- Reviewed routes, daily traffic and weather conditions to adjust plans, meeting daily requirements and service needs.
- Monitored dispatch board and adjusted call priorities regularly based on caller needs.
- Kept detailed and updated records of calls in physical and electronic databases.
- Quickly determined locations and needs for high volume of hourly callers to accurately send for assistance.
Cashier
76 Gas Station
Chowchilla, CA
10.2004 - 02.2006
- Helped customers find specific products, answered questions and offered product advice.
- Operated cash register, collected payments and provided accurate change.
- Assisted with purchases, locating items and signing up for rewards programs.
- Welcomed customers, offering assistance to help find necessary store items.
- Resolved issues with cash registers, card scanners and printers.
- Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
- Processed all sales transactions accurately and promptly to prevent long customer wait times.
- Properly verified customer identification for alcohol or tobacco purchases.
- Received payments and issued receipts.
- Trained new team members in cash register operation, stock procedures and customer service.
- Completed daily recovery tasks to keep areas clean and neat for maximum efficiency.
Shift Manager
Burger King
Chowchilla, CA
02.2000 - 03.2001
- Managed schedules, accepted time off requests and found coverage for shifts.
- Generated reports to assess performance and make adjustments.
- Positioned skilled staff in key areas throughout shift to optimize department productivity.
- Upheld company standards and compliance requirements for operations and cleanliness of all areas.
- Documented receipts, employee hours and inventory movements.
- Enhanced operations and boosted efficiency through employee training, coaching and creating work schedules and assignments.
- Remained calm and professional in stressful circumstances and when dealing with unhappy customers, effectively diffusing situations.
- Recruited, hired and trained new employees, including monitoring and review of individual performance.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
Education
High School Diploma -
Bakersfield Adult Schools
Bakersfield, CA05.2019
Skills
- Housekeeping
- Medical appointments
- Food shopping
- Social skills
- Daily living activities
- Budgeting
- Care plan management
- Behavior redirection
- Client safety and first aid
- Compassionate client care
- Community activities
- Client documentation
- Quality program protocols
- Proper phone etiquette
- Meal preparation
- Medication administration
- Client satisfaction
- Cash management experience
- Spreadsheet management
- Active listening
Certification
CPR and First Aide
QBS Training
Guard Card
Mace Certification
Strength
Following Directions
Conflict Resolution Proficiency
Customer Service
Always wanting to learn more.
Computers
References
Cindy Smith- Pastrami King 1-661-342-0672
Ramona Ramirez- Burger King 1-559-223-4530
Nichole Leon- 1-559-269-1320
Timeline
Security Guard
M & S Security
08.2023 - Current
Direct Care Staff Member
Valley Achievement Center
11.2020 - 08.2023
Sandwich Maker
Subway
08.2020 - 10.2020
Dispatcher
Advanced Automated Communications
09.2019 - 08.2020
Assistant Cook
Pastrami King
09.2017 - 09.2022
Driver
Lyft
07.2016 - 09.2019
Driver
Uber
06.2016 - 09.2019
Karaoke DJ
Powerup Entertainment
08.2014 - 02.2016
Dispatcher
Action Towing
09.2013 - 06.2015
Dispatcher
TNT Towing
04.2006 - 09.2013
Cashier
76 Gas Station
10.2004 - 02.2006
Shift Manager
Burger King
02.2000 - 03.2001
High School Diploma -
Bakersfield Adult Schools