Jennifer Smith

• 40hrs (9am-5:30pm CST)
• Provides leadership, advice and subject-matter expertise in tasks, projects and assignments related to healthcare personnel's inquiries.
• Collaborate and communicate with a wide range of medical clinicians across multiple disciplines (i.e) Medical doctors, nurse practitioners, physician assistants, psychologists, psychiatrists, social workers, clinical pharmacists, and nursing staff) to accomplish team goal setting to ensure medical care to patients is met
• Determines the nature and responds to inquiries from patients concerning a variety of medical, personal, and administrative matters
• Provide clinical inquiry responses to health related, disease control and prevention issues, current outbreaks and other events
• Perform data science work that requires extraction of knowledge from various surveillance systems and programs: analysis; improved understanding and communication; development/visualization of new concepts; and/or processes that add value to health services delivery and the decision-making process.
• Refers medical questions concerning patient's condition, progress or treatment to the nurse and/or physician
• Receives telephone calls and visitors to the area of assignment (i.e., inpatients, families, and friends of patients)
• Some examples of phone calls may include availability of and procedures for obtaining medical assistance
• Queries callers to obtain pertinent information necessary to determine the primary need and area of interest, provides assistance or makes referrals to other staff members, various departments/care lines, and/or patient services such as patient travel, notification of appointment, etc.
• Performs advanced database searches
• Compose documents, reports, and correspondence
• Respond to medical personnel and clinicians in both verbal and written formats
• Experience in medical discipline
• Clinical knowledge of and experience in CDC topics
• Working knowledge of Microsoft office and utilize software programs.

• 30 hrs (hrs varied 8:00 am- 8:00pm CST)
• Gathered information about including name, age, religious preference, address and state of residence, get in touch with individuals to be interviewed in their own home or office by mail , phone, or in person
• Submit completed tasks to a supervisor, review data for accuracy and efficiency
• Utilize phone to assist people in filling out the questionnaires, and find and record addresses and households.

• 40hrs (8:00am-4:30pm CST)
• Utilized complex systems to provide excellent customer service in a work from home environment in support of customer with high demands for privacy, confidentiality, precision, advanced technology and customer service skills
• Provide in -depth analysis to financial assistance
• Take inbound calls, chats, emails and document contacts in CRM for the Perspecta Client.

• 40hrs (hrs varied 7:00am- 7:00pm CST)
• In a call center environment, enroll federal civilian employees and retired uniform service member and family members in dental and vision plans
• Provide excellent customer service through active listening on inbound calls and attention to detail.

• 40hrs (9:00 am -4:30 pm CST)
• Perform all contract administration functions ensuring contractor compliance with contract provisions.
• Perform detail financial management utilizing logistics and computer file systems
• Perform cost/price analysis, including review of cost breakdowns to determine reasonableness and conformance to applicable regulations, directives and policies.
• Analyze diverse financial management to apply technical methods, techniques and procedures to resolve specific financial transaction problems
• Verified and evaluated data; Acquire life insurance policies, financial debt management and retirement.
• Provided leadership and training for new agents regarding industry best practices and company policies.

• 40hrs (8:00am-4:30PM CST)
• Organized and detail-oriented Teller with cash handling and customer service experience. Proven expertise in general accounting and finance concepts. Astute professional providing well-rounded customer service with strong communication skills, sales experience and deep knowledge of banking industry.
• Perform cost/price analysis, including review of cost breakdowns to determine reasonableness and conformance to applicable regulations, directives and policies.
• Identify emerging human capital and management problems and policy issues using mathematical techniques and analytical models.
• Verified and obtained pertinent information to adhere to fiscal regulations
• Utilized experience and judgment to resolve specific problems in financial matters. Maintained balanced cash-box, provided teller referrals, obtain sales leads, utilized computer software, maintained secure access of vault and supplies.
• Identified and reported suspicious behavior to security personnel as appropriate.
• Adhered to financial services security and audit procedures.

• 30hrs ( hrs Varied, 7:00 am-1:00 pm CST weekdays/ weekends)
• Responsible for all pre-ward and post-award functions on assigned contracts; and acquisitions include all types of cost and fixed price contracts primarily for extensive technical services in support of the organization's research programs.
• Skill in recording patient messages and understanding physician requests pertaining to follow-up medical care in internal or external clinics
• Develop formulas and other statistical analysis applied to human capital, workforce, and management issues that influence the direction and scope of studies conducted on a divisional or service-wide level.
• Providing protection to persons and property
• Knowledge of the mission, organization, program and requirements of a rural healthcare delivery system in general and as it relates to the Veterans Health Administration is essential to the performance of these duties

Operate computerized programs and systems in order to enter, modify, and retrieve sensitive medical and patient identifying information (PII) into or from electronic health records, scheduling systems, and/or reports

• Navigate between, various types of office automation equipment and software (i.e
• Computer systems, web-based scheduling programs; insurance collection system; scanning software, multiple line phone systems; electronic faxing programs) to support patient care
• Evaluates patient information and clinic schedule lists to determine whether patient is vested; educating providers about shared patients (those who receive their care at multiple VAs or those who have care in the community) and bringing to the attention of the provider
• Performing duties to manage and plan patient care; setting priorities and deadlines, adjusting the flow and sequencing of the work to meet team and patient needs; activities within include sharing information and collaborating with the medical team to assure continuity of care;
• Administered health promotion program planning, communicated effectively both orally and in writing to promote healthy living, mentored and motivated individuals and groups ,developed leadership skills as an officer, handled administrative paperwork, utilized computer software, delegated tasks to individual soldiers, assemble and disassemble equipment, trained soldiers in the area of physical fitness, evaluated medical staff responsibility.

• 30 hrs (hrs varied; 7:00am-1:00pm CST weekends mostly)
• Leads and coordinates technical, professional and administrative ad hoc teams established to conduct comprehensive studies on patient care in rural and highly rural settings
• Provide authoritative advice and guidance to management in addressing complex issues affecting the procurement program.
• Serve as a team leader and/or expert consultant in the information gathering function.
• Contacts the appropriate staff to assist the patient/family as needed and follows up to assure the patient /family request was completed
• Ensures patient demographic data, insurance verification
• Submits work orders as needed for the unit/clinic Coordinate administrative functions relating to emergency and non-emergency transfers to private hospitals
• Communicate tactfully and effectively, electronically, by phone, in person, and in writing, with internal and external customers
• Advanced knowledge of the technical health care process
• Advanced knowledge of policies and procedures associated with interdisciplinary coordinated care delivery and/or care in the community operational activities that affect patient flow, and patient support care, administrative functions to include, but not limited to appointment cycles, outside patient referrals, follow-up care, overbooking, provider availability, etc
• Serve as an initial point of contact for the units, to include, but not limited to, scheduling patient appointments, tracking, reviewing, and responding to electronic orders,consults, and other elements in the electronic medical record and medical systems
• Utilize practical knowledge of computerized data entry, information processing systems and software related to patient care, the healthcare system's organization and services, basic rules and regulations governing visitors and patient treatment
• Apply, knowledge of standard procedures, utilizing medical records, and medical terminology
• Processed all emergency and non- emergency transfers to private hospitals
• Worked with the team to reinforce the plan of care and self- help solutions and entering appropriate information into the electronic record
• Participated in team huddles and team meetings to manage and plan patient care
• Set priorities and deadlines
• Utilized knowledge of health promotion
• Adjusted the flow and sequencing of the work to meet team and patient needs
• Effectively trained health care providers and patients in health promotion topics, communicated effectively to a wide variety of individuals to promote healthy living
• Planned and directed activities of personnel and units responsible for the inventory of medical supply
• Set priorities and organize work to meet deadlines, ensuring compliance with established processes, policies, and regulations
• Advised commander of organizational administration of supplies and patient evacuation and treatment.

• 40hrs (9:00am- 4:30pm CST)
• Maintained all of local bank's currency, discovered customers financial needs, operated register, obtained teller referrals, secured cash-box, and organized and secured transactions.
• Balanced bank's vault of daily cash for withdrawals and deposits.
• Indirect accounting methods to establish evidence
• Highly complex or unusual accounting problems
• Developed variations to fit specific problems deemed incomplete data
• Validate transactions and resolve inconsistencies in financial transactions.
• Demonstrated expertise in identifying and mitigating potential fraud and transaction risks.

• 30 Hrs (8:00am-2:00pm CST)
• Contacts the appropriate staff to assist the patient/family as needed and follows up to assure the patient /family request was completed
• Ensures patient demographic data, insurance verification
• Accurately and promptly completes patient movement transactions and associated fields of the Patient Treatm when instructed by professional staff
• MSA staff provides guidance to incoming staff at the full performance level, developmental performance level and below
• Answer phones, greeting patients, relaying messages to appropriate staff, scheduling appointments
• Schedule, cancel, re-schedule patient appointments and/or consults
• Coordinate administrative functions relating to emergency and non-emergency transfers to other private hospitals and determines appointment type based on the patient's eligibility status
• Serve as an initial point of contact for the client, scheduling patient appointments, tracking, reviewing, and responding to electronic orders, consults, and other elements in the electronic medical record and medical systems
• Utilize practical knowledge of computerized data entry, information processing systems and software related to patient care, the healthcare system's organization and services, basic rules and regulations governing visitors and patient treatment
• Apply, knowledge of standard procedures, utilizing medical records, and medical terminology
• Set goals establish treatment parameters and schedules and communicate daily with involved parties to determine compliance, mental attitude, therapeutic progression and prognosis
• Implemented/evaluated treatment plans, progress, and coordinates activities to ensure effective and efficient delivery of patient care programs
• Accurately and promptly completes patient movement transactions and associated fields of the Patient Treatment file per when instructed by professional staff
• MSA staff provides guidance to incoming staff at the full performance level, developmental performance level and below
• Knowledge of Health Promotion Program planning including policy, systems, and environmental approaches to apply principles of prevention, ability to communicate effectively, both orally and in writing, with a wide variety of individuals and organizations to influence health promotion
• Administered all safety programs related to cardiac rehabilitation, fitness and aquatics, maintaining a safe and healthful environment
• Instructed individuals and groups in proper implementation and maintenance of conditioning and training programs within the fitness center for aerobic fitness, muscular fitness, body composition and flexibility training
• Discovered clients exercise needs based on previous health history and specific goals
• Reviewed patient progress against expectations and recommended updates to treatment plans.

• 40hrs (8:00 am-5:30 pm CST)
• Advocated the needs of customers, inventory stock, acquired television sells, and operated register.

• 20 hrs (8:00am -1:00pm CST)
• Assist the staff with clerical responsibilities as assigned including but not limited to preparing documents such as routing slips, encounter forms, and action profiles on each patient when applicable, scanning medical information into the computer, copying documents, assisting with data entry etc
• Attended to students, organized paperwork files, utilized typewriter,, and strategized educational plans with professors.

• 20 Hrs (8:00am -1:00 pm CST)
• Acquired professional knowledge in the area of exercise physiology
• Aided in obtaining vital signs for cardiac rehabilitation patients, collaborated with exercise physiologist to develop fitness program to meet the needs of the individual client
• Student Practicum

• 20 hrs (7:00am -12:00pm CST)
• Collaborated with a personal trainer to develop an exercise plan, gained knowledge in nutrition management
• Developed an efficient approach to weight management by matching patients to programs with highest probability of success.Knowledge of available prefabricated protective equipment, skill in the proper fitting of protective equipment, as well as the demonstrated ability taping and wrapping techniques for the reduction of the frequency and severity of injuries.

• 20hrs (8:00am-1:00pm CST)
• Interacted with children, observed skill sets, cared for children, developed comfortable environment.

• 20 Hrs (9:00am-2:00pm CST)
• Aided pharmacist in providing medications, delivered medications, conducted product inventory, and operated register.