Jennifer Smith
Rochester Hills,MI
Summary
Accomplished Supervisor of Buildings and Grounds at Oakland Community College, I leveraged operations management and interpersonal skills to enhance team productivity and customer satisfaction. By fostering continuous improvement and implementing efficient workflows, I significantly contributed to organizational goals, demonstrating a commitment to excellence and leadership.
Overview
12
12
years of professional experience
Work History
Supervisor of Buildings and Grounds
Oakland Community College
05.2017 - 12.2023
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
- Assisted with room rentals and setups for both internal and external customers.
- Implemented safety protocols to minimize workplace accidents and maintain compliance with industry standards.
- Created a positive work environment and provided ongoing feedback to staff members.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Conducted regular reviews of operations and identified areas for improvement.
- Maintained equipment, ordered replacement parts, and performed minor fixes as needed.
- Ordered all cleaning and paper products and maintained storage areas.
- Managed leave requests and completed electronic time sheets in TCP.
Shipping and Receiving Clerk
Oakland Community College
04.2012 - 05.2017
- Received incoming shipments, compared contents against associated records and transmitted to proper department.
- Entered items received and backorder items in Colleague.
- Conducted thorough audits of received merchandise against purchase orders to identify variances in quantity or quality quickly.
- Mentored new team members on shipping and receiving protocols, fostering a collaborative work environment focused on achieving common objectives.
- Collaborated effectively with cross-functional teams to resolve discrepancies in orders or address any issues promptly.
- Packed, secured, labeled and applied postage to materials to prepare items for shipment.
- Utilized forklift or pallet truck to load, unload, transport and store goods.
- Sorted and delivered materials to different work areas and staff.
- Worked effectively with shippers to resolve shipment issues, damaged materials and shortages.
- Factored shipping procedures, rates and routes in making determinations on best shipping methods for materials.
- Corresponded with carrier representatives to make arrangements and provide instructions for shipment and delivery of orders.
- Supported reporting, accounting and recordkeeping staff with accurate updates regarding shipment information.
Education
Associate Degree In Liberal Arts -
Oakland Community College
Auburn Hills, MISkills
- Training and mentoring
- Goal-Oriented
- Staff Management
- Employee Motivation
- Operations Management
- Schedule development
- Policy Enforcement
- Priority management
- Expectation setting
- Software Experience
- Problem-Solving
- Multitasking Abilities
- Attention to Detail
- Time Management
- Excellent Communication, Verbal and Written
- Organizational Skills
- Interpersonal Skills
- Self Motivation
- Continuous Improvement
Timeline
Supervisor of Buildings and Grounds
Oakland Community College
05.2017 - 12.2023
Shipping and Receiving Clerk
Oakland Community College
04.2012 - 05.2017
Associate Degree In Liberal Arts -
Oakland Community College