Jennifer Smith
Asheville,NC
Summary
Proven achiever with extensive experience at the Department of Veteran Affairs, adept in HIPAA compliance and patient communication. Excelled in enhancing patient satisfaction through efficient scheduling and fostering trust via exceptional service. Skilled in Microsoft Office and conflict resolution, demonstrating professionalism under pressure.
Overview
12
12
years of professional experience
Work History
Advanced Medical Support Assistant
Department of Veteran Affairs
2022.10 - Current
- Maintain strict compliance with HIPAA regulations, ensuring the protection of sensitive patient information.
- Promote effective communication among medical staff by serving as a reliable liaison between physicians, nurses, and administrative personnel.
- Manage high call volume, addressing patient inquiries and concerns with professionalism and empathy.
- Provided exceptional customer service to patients, visitors, and colleagues, fostering a welcoming environment at all times.
- Enhance patient satisfaction by efficiently managing appointment schedules and providing timely reminders.
- Assist in training new staff members on clinic policies, procedures, and software systems for seamless integration into the team.
- Provide backup support to office staff by completing billing and filing tasks, answering phones and scheduling appointments.
- Works efficiently in Microsoft Word, Teams, Outlook, Excel, Powerpoint, Internet, Blue Vista, CPRS, Vista GUI, ICB(Insurance Capture Buffer), CTM(Consult Tracking Manager), CMRQ (Clinical Message Relay Queue).
- Schedule CT/PET scans for veterans.
- Schedule Oncology,Hematology and Radiation Consults.
- Schedule Chemo Infusion Chairs, Provider appointments and Lab Chairs.
- Check in patients for Oncology, Radiation, Infusion, Nutrition, and Palliative appointments.
- Capture Insurance Information to ensure Proper and timely Payments.
- Respond to alerts by Lead or Supervisor regarding clinic cancellations.
- Send requests to Clinical Profiler for LEAF requests.
- Scan Blood Sheets into CPRS via Vista Capture and send to ROI to be filed.
- Schedule and coordinate Bone Marrows to ensure that all parties are aware of procedure date and time.
Medical Assistant/Director of Scheduling/Consults
Asheville Pulmonary & Critical Care Associates
2013.01 - 2022.10
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Performed phlebotomy (Arterial Blood Gas)tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures and run controls with great care to ensure proper results for the doctors.
- Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
- Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
- Maintained strict adherence to infection control protocols by following proper sterilization techniques for medical equipment.
- Optimized appointment scheduling processes to minimize conflicts and maximize physician availability for patients.
- Contributed to positive health outcomes by educating patients on preventative measures, treatment plans, and follow-up care instructions.
- Streamlined office operations by managing inventory levels, ordering supplies, and organizing storage areas.
- Empowered patients through education on self-management techniques for chronic conditions.
- Completed EKGs and other tests based on patient presentation in office.
- Taught patients about medications, procedures, and care plan instructions.
- Oriented and trained new staff on proper procedures and policies.
Education
Medical Office Administration - Medical Technology
AB-Technical Community College
Asheville, North Carolina08.2002
Skills
- Conflict resolution techniques
- Patient Communication
- HIPAA Compliance Understanding
- Medical billing experience
- Appointment Scheduling Expertise
- Professionalism and Ethics
- Type 80 WPM
- Critical Thinking
- Check-In and Check-Out Procedures
- Computer Skills: Microsoft Teams, Teams, Excel and Outlook, Vista Gui and Blue Vista, CPRS, ICB, CTM, CMRQ, VSE.
- Experience in ACD phones, copiers, scanners and fax machines.
- Well versed with Policies and Procedures.
- Works well under pressure
Additional Information
Completed Introduction to the 4 Essential Roles of Leadership 03/21/2024
Received Highest Score on End of Year Review by Kenneth Tony Vess
Consistently get 100% on Monthly Audits
Participated in Processes to change Current Infusion Chair Grids
Have Received 2 VA Gratitude Messages one being from our Chief Of Staff in Has Todd Adkins another from Keisha Chambers, RN
also have received 20+ Grow Awards/Shining Lights from Veterans and/or their families
Created a flow Chart to track our Daily Veteran Count to track the increase in volume in the Oncology Clinic
Timeline
Advanced Medical Support Assistant
Department of Veteran Affairs
2022.10 - Current
Medical Assistant/Director of Scheduling/Consults
Asheville Pulmonary & Critical Care Associates
2013.01 - 2022.10
Medical Office Administration - Medical Technology
AB-Technical Community College
Similar Profiles
Rebecca McKeeRebecca McKee
Legal Administrative Specialist at Department of Veteran Affairs, Veteran Benefits AdministrationLegal Administrative Specialist at Department of Veteran Affairs, Veteran Benefits Administration
RAQUEL DAYRAQUEL DAY
Vocational Rehabilitation Counselor at Department of Veteran AffairsVocational Rehabilitation Counselor at Department of Veteran Affairs
Delilah FootmanDelilah Footman
Medical Support Assistant- Series: 0679 GS: 05 at Department of Veteran Affairs- 40 Hours WK FTMedical Support Assistant- Series: 0679 GS: 05 at Department of Veteran Affairs- 40 Hours WK FT