Jennifer Smith
Richmond,VA
Summary
Driven healthcare professional with over 19 years of experience working at a Level II Trauma Center Emergency Department, excelling in staff development, administrative efficiency, and interdepartmental collaboration. Demonstrated expertise in healthcare management and effective communication, significantly enhancing patient satisfaction and operational workflows. Proven ability in training and mentoring, with a keen focus on quality improvement and privacy compliance.
Overview
19
19
years of professional experience
Work History
Mary Washington Healthcare
ER Patient Access Senior Registrar
08.2005 - Current
- Assist with associate training and serves as a resource to Registrars and Clinical staff.
- Assist with coordinating department schedules to ensure adequate staffing levels for optimal efficiency.
- Review workques to perform audits and provide constructive and quality assurance feedback to associates.
- Interfaces courteously and effectively with all departmental customers and clinical staff to provide assistance.
- Serve as a liaison between patient, family members and healthcare providers, addressing concerns promptly and compassionately.
- Armband the patient upon completion of the quick check in function and confirm the identity using two identifiers.
- Improve patient satisfaction by efficiently collecting patient demographic information, collecting and verifying insurance information.
- Determine patient financial needs, responsible for collection of copays, deductibles and deposits. Refer eligible patients to proper county, state, or federal agencies to obtain financial assistance.
- Secure patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
- Held previous position of ER Registrar from date of hire August 2005 until promotion to ER Senior Registrar March 2020.
Education
High School Diploma -
William Byrd High School
Vinton, VA06.1991
Skills
Training and mentoring
Administrative Skills
Quality Improvement
Schedule Management
Staff Supervision
Staff Development
Multitasking Abilities
Medical Terminology
Timeline
Mary Washington Healthcare
ER Patient Access Senior Registrar
08.2005 - Current
High School Diploma -
William Byrd High School
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