Summary
Overview
Work History
Education
Skills
Affiliations
Certification
Timeline
Generic
Jennifer Smith

Jennifer Smith

Denver

Summary

Experienced Hospitality & Event Management Professional

With a proven track record at Bartenders4you LLC, I specialize in venue management, event planning, catering and beverage sales, and team leadership, consistently elevating client satisfaction through innovative event solutions and meticulous attention to detail. My expertise in event coordination, venue operations, and catering sales has played a key role in driving business growth, ensuring seamless execution of events—from corporate functions to high-profile, seven-figure weddings.

A results-driven professional, I excel in event sales, venue sales, and hospitality management, leveraging strategic planning and leadership to create unforgettable experiences. Recognized for my ability to collaborate effectively, adapt to dynamic environments, and deliver outstanding customer service, I am dedicated to exceeding expectations and achieving exceptional results.

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Overview

16
16
years of professional experience
1
1
Certification

Work History

Catering and Events Manager

Bartenders4you LLC
11.2007 - 02.2024
  • Negotiated contracts with clients, ensuring mutually beneficial terms for both parties involved.
  • Conducted post-event evaluations to identify areas of improvement and implement necessary changes.
  • Achieved consistent on-time delivery of catering orders by implementing efficient scheduling systems.
  • Improved staff productivity by developing comprehensive training programs focused on skill development and time management techniques.
  • Ensured strict adherence to health and safety regulations through regular inspections and employee education initiatives.
  • Addressed any client concerns promptly leading to positive feedback from satisfied clients.
  • Contributed to business expansion efforts by participating in industry trade shows and networking events for exposure within the local market area.
  • Collaborated closely with culinary teams to create customized menus that delighted guests while adhering to dietary restrictions.
  • Successfully managed multiple simultaneous events without compromising quality or exceeding budget constraints.
  • Developed strong relationships with vendors, resulting in cost savings and reliable services.
  • Streamlined event management processes for increased efficiency and improved customer experiences.
  • Coordinated logistics for seamless event execution, including venue selection, setup, teardown, and transportation of materials.
  • Enhanced client satisfaction by meticulously planning and executing high-quality catering events.
  • Collaborated with sales teams to secure new business opportunities and increase revenue growth.
  • Reduced waste expenses by implementing effective inventory control measures.
  • Managed budgets and resources effectively, ensuring maximum value for clients and the company.
  • Maintained excellent food quality standards by creating menus tailored to specific client requirements.
  • Increased repeat business from satisfied customers due to exceptional service delivery during events.
  • Implemented innovative marketing strategies to attract new clientele and expand business reach.
  • Managed administrative logistics of events planning, event booking, and event promotions.
  • Utilized job-related software to create standard guidelines, calendars and budgets for each event.
  • Managed staff schedules and maintained adequate coverage for all shifts.
  • Motivated staff to perform at peak efficiency and quality.
  • Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
  • Developed unique events and special promotions to drive sales.

Venue Manager

Rustic Gardens Wedding Venue And Event Center
01.2012 - 01.2018
  • Enhanced customer satisfaction with excellent communication, problem-solving skills, and timely resolution of issues.
  • Managed staff scheduling, hiring, and training to ensure a high level of service quality at all times.
  • Evaluated customer feedback on a regular basis to identify areas for improvement within venue operations and implemented necessary changes accordingly.
  • Supervised events from start to finish using effective crowd control methods.
  • Implemented and enforced safety policies and procedures to manage risks and prevent accidents and mishaps.
  • Increased event bookings by developing and maintaining strong relationships with clients and vendors.
  • Increased repeat business by consistently providing exceptional customer service to clients throughout the planning process, event execution, and post-event followup.
  • Developed annual budgets for the venue operations, closely monitoring expenses to ensure profitability targets were met or exceeded.
  • Optimized space utilization within the venue by designing flexible floor plans that could accommodate various types of events ranging from intimate gatherings to large-scale functions.
  • Improved revenue generation by creating unique event packages tailored to the needs of different client segments.
  • Maintained accurate notes of changes and requests for each event and ascertained allocation.
  • Established positive working relationships with local authorities such as police departments and licensing boards to ensure compliance with regulatory requirements.
  • Facilitated seamless transitions between events by efficiently managing setup and breakdown processes for each engagement held at the venue.
  • Implemented business strategies, increasing revenue, and effectively targeting new markets.
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
  • Negotiated price and service with customers and vendors to decrease expenses and increase profit.
  • Streamlined venue operations for better efficiency and cost reduction by implementing new management systems.
  • Ensured smooth execution of events by coordinating logistics, catering, audio-visual equipment, and other essential services.
  • Coordinated with cross-functional teams to ensure seamless event execution, leading to positive guest experiences and strong client relationships.
  • Maintained updated knowledge of industry trends, competitor offerings, and market demands to inform strategic decisions about future event offerings at the venue.
  • Inspected facility daily for overall cleanliness and to check supply quantities for reordering and restocking.

Education

Associate of Arts -

Tyler Junior College
Tyler, TX
01-1996

Skills

  • Food presentation
  • Menu development
  • Venue selection
  • Event design
  • Team leadership and supervision
  • Deadline management
  • Guest relations
  • Schedule management
  • Project management
  • Client meetings
  • Transportation and logistics planning
  • Crisis management
  • Vendor coordination
  • Social media management
  • Event marketing
  • New business development
  • Vendor and contract negotiations
  • Budget management
  • Vendor relationship management
  • Vendor management
  • Event sales
  • Wedding trends proficiency
  • Event staff management
  • Catering management
  • Customer service-driven
  • Sales and promotion
  • Managing events start to finish
  • Vendor service coordination
  • Teamwork and collaboration
  • Customer service
  • Time management
  • Attention to detail
  • Multitasking
  • Excellent communication
  • Critical thinking
  • Customer satisfaction
  • Organizational skills
  • Team leadership
  • Adaptability and flexibility
  • Relationship building
  • Supply ordering and management
  • Work Planning and Prioritization
  • Employee supervision
  • Scheduling staff
  • Operational efficiency
  • Events planning trends
  • Project oversight
  • Business growth

Affiliations

  • NACE
  • ILEA

Certification

  • TIPS (Training for Intervention Procedures) Alcohol Certification – Health Communications, Inc.
  • Professional Bartender's License/Certificate – State-specific boards or recognized bartending schools.
  • Alcohol Server Certification - Training for Intervention Procedures (TIPS).
  • ServSafe Food Handler Certification - National Restaurant Association.
  • ServSafe Alcohol Certification - National Restaurant Association.

Timeline

Venue Manager

Rustic Gardens Wedding Venue And Event Center
01.2012 - 01.2018

Catering and Events Manager

Bartenders4you LLC
11.2007 - 02.2024

Associate of Arts -

Tyler Junior College

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Jennifer Smith