Jennifer Smith
Moncks Corner
Summary
Dynamic professional with a proven track record at Publix Supermarkets Store, enhancing customer satisfaction and reducing wait times through efficient order processes and excellent service. Skilled in product presentation and verbal communication, I excel in environments requiring a strong work ethic and interactive skills. Achieved significant contamination risk reduction, underscoring my commitment to quality and safety.
Overview
25
25
years of professional experience
Work History
Deli Specialist
Publix Supermarkets Store
12.2022 - Current
- Led employee training sessions on safe food handling practices, reducing the risk of contamination incidents significantly.
- Assisted team members with various tasks to maintain smooth operations during peak hours.
- Enhanced customer satisfaction by providing personalized deli recommendations and maintaining a clean and organized workspace.
- Streamlined order-taking process for improved efficiency and reduced wait times for customers.
- Provided excellent customer service by promptly addressing concerns and offering suitable solutions.
- Prepared visually appealing and delicious platters for special events, boosting overall catering orders.
- Increased sales through effective upselling of premium deli products and side dishes.
- Trained new employees on deli operations, ensuring consistent quality standards across the team.
- Reduced food spoilage by implementing proper storage techniques and conducting timely stock rotation.
- Maintained a high level of product knowledge to educate customers about flavors, ingredients, and pairings effectively.
- Performed regular equipment maintenance checks to prevent downtime and ensure efficient operation.
Front Office Administrator
Berkeley County School District
01.2021 - 08.2021
- Responded to inquiries from callers seeking information.
- Managed front office operations, ensuring a welcoming environment for clients and visitors alike.
- Kept reception area clean and neat to give visitors positive first impression.
- Prepared mail and packages for shipment, pickup, and courier services to expedite delivery.
- Provided clerical support to company employees by copying, faxing, and filing documents.
Administrative Assistant
AMC Theaters
06.2000 - 08.2003
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
- Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
- Organized office events such as holiday parties or team-building activities, promoting a positive company culture and boosting employee morale.
Education
Medical Billing And Coding Specialist - Medical Billing And Coding
Ashworth College
Norcross, GA06-2019
High School Diploma -
Faith Academy
Stockbridge, Ga12-2002
Skills
- Product presentation
- Merchandising displays
- Upselling strategies
- Cross-selling products
- Recipe development
- Strong work ethic
- Customer service
- Verbal and written communication
- Interactive communication skills
- Flexible schedule
- Data entry
Timeline
Deli Specialist
Publix Supermarkets Store
12.2022 - Current
Front Office Administrator
Berkeley County School District
01.2021 - 08.2021
Administrative Assistant
AMC Theaters
06.2000 - 08.2003
Medical Billing And Coding Specialist - Medical Billing And Coding
Ashworth College
High School Diploma -
Faith Academy
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