Jennifer Smith

As a General Manager(GM) for Wienerschnitzel i'm responsible for overseeing all aspects of the restaurant's operations, including staff management, ensuring quality food service, maintaining financial stability, upholding customer satisfaction, and adhering to company standards, all while ensuring a smooth and efficient daily running of the restaurant.

Key responsibilities of a Wienerschnitzel GM include:

Staff Management:

Hiring, training, and supervising all restaurant staff members.
Creating employee schedules and managing labor costs.
Performance evaluations and disciplinary actions when necessary.
Operations Oversight:

Ensuring compliance with food safety and hygiene regulations.
Monitoring food quality and consistency.
Managing inventory levels and ordering supplies.
Overseeing kitchen operations and coordinating with the kitchen staff.


Customer Service:

Addressing customer complaints and resolving issues promptly.
Maintaining a positive and welcoming atmosphere for customers.
Implementing strategies to enhance customer satisfaction ®
Financial Management:

Analyzing sales and profit reports.
Managing budget and controlling expenses.
Implementing cost-saving measures where necessary.
Marketing and Promotions:

Participating in local marketing initiatives.
Implementing promotional campaigns to increase sales
Compliance and Reporting:

Ensuring adherence to all company policies and procedures.
Completing required reports and documentation.

• Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
• Developed and implemented strategies to increase sales and profitability.

• Performed daily QA walkthroughs to assure and verify that GMPs are being properly adhered to throughout the facility
• Monitored plant operations to ensure sanitary operational procedures are followed per plant and industry standards
• Performed pre-operational audits to ensure proper company sanitation and quality standards were met
• Inspection of incoming raw materials and review of COAs and COCs as required
• Initiated and completed the hold process for non-conforming product, raw materials, and other materials as required
• Revision and completion of disposition when determined
• Verification of batch formulas and product labels ensuring activities have been met with proper completion
• Performed equipment calibration as assigned
• Performed environmental swabbing for bacteria and pathogens
• Preparation of documentation to have swab samples sent to third party for analysis
• Daily audits performed to Identify and report food safety issues during raw and finished product processing
• Conductions of investigations into food safety issues, foreign material detection and identification and consumer concern reports
• Audits to production records for completion and compliance with proper plant and third party audit documentation practices
• Worked with QA team to meet plant specific, customer and 3rd party quality guidelines
• Responsibilities included to serve as a resource to production employees for product quality, food safety, and regulatory adherence
• Support of food safety program, quality standards, and efficacy of plant manufactured products

• Tasked with maintaining a profitable store
• Daily training of Team Member safety and sanitation procedures to minimize the spread of Covid-19 and other food borne/contact surface bacterial infectious outbreaks
• Product and merchandise orders, inventory control and training for Team Member assistance
• Responsible for P&L budget and projection adherence
• Earned and retained the #1 position in new customer 'Rewards Program' agreements from start to end date of employment
• Initial employment title was Team Member
• Promoted through two positions to Assistant Store Manager within two months of employment
• General Manager role offered for newest store opening
• Unfortunately, the times required to progress in the position would not work with current family needs

• Responsible for all areas of operation (interviews, hiring, training, coaching, terminations, etc..)
• Held all team members accountable to work efficiently and effectively by continuous customer service, work station and positive guest dining experience training
• HACCP, proper cook to/holding temperatures, and scheduled hand wash times strictly adhered to providing a safe and healthy food service establishment
• Team member scheduling to properly cover all working shifts, as well as adequate coverage assuring a positive guest experience
• Daily assessment of SOS (Speed of Service) and Guest Engagement Surveys to keep our teams focused to provide the best customer experience possible
• Maintained a clean and sanitized working environment for team members and guests to ensure a safe and memorable workplace/dining experience
• Employed as Shift Supervisor role
• Promoted to Assistant Manager after one year of service

• Maintained positive guest relations daily by quality guest interactions, assistance and adherence to airline protocols
• Baggage claim assistance working with misplaced guest's luggage concerns to achieve a positive resolution
• Received eight monthly 'Shining Star' awards throughout employment
• Boarding guest check in, luggage weights/measurements, luggage fee collections and direction to assigned airline gates
• Boarding gate guest flight tickets authenticated/confirmed to assure proper airline capacity
• Grounded airline units relocated by pushback/'tug' to assigned arrival/departing gates
• Flight guest luggage intake, categorization and adherence to strict arrival location to maintain and bolster airline's reputations
• Flight crew communications to assure correct holding gates were safely reached

• Maintained a clean and organized work area to assure management and I would find all required financial documents when needed
• Efficient guest direction and assistance when completing their visit to assure the highest level of satisfaction when leaving our location
• Various monthly recognition awards earned
• POS(Point of Sale) operations and closing shift recaps
• General store appearance maintenance
• Shelf facing products, sales floor sanitation and organization, guest assistance, etc.
• Filled customer online orders while upholding expected quality assurance guidelines
• Categorized and stocked merchandise as needed