Jennifer Smith
Scottville,MI
Summary
I am a dependable and hardworking professional seeking the opportunity to expand my skills and contribute to my community's success. Skilled in effective communication and data entry, I excel at resolving issues and improving processes, consistently achieving high productivity standards while fostering a friendly environment.
Overview
28
28
years of professional experience
Work History
Patient Access Representative
Corewell Health
Ludington, MI
01.2025 - Current
- Acts as a concierge, greeting and directing patients and visitors to the hospital.
- Registers patients by completing face-to-face interviews to obtain demographic, insurance, and medical information.
- Performs administrative functions per hospital guidelines, including assisting patients with electronic check-in and check-out, scheduling patient appointments, calling patients, receiving payments, and setting up payment plans, as well as scanning documentation into and updating the patient EMR with accurate and appropriate information.
- Explains policies, procedures, and services to patients, guiding patients through the completion of consent and other required medical forms.
- Maintains department-specific individual productivity standards, collection targets, quality audit scores for accuracy, productivity, collection, and standards for registrations/insurance verifications.
- Collaborates with insurance companies to resolve billing discrepancies and pre-certification issues.
- Prepares daily reports on registration activities, highlighting areas for improvement.
- Works effectively in team environments to manage patient flow, reduce wait times, increase productivity and improve patient satisfaction.
Office Manager
Tnt Unlimited
Orlando, FL
11.2009 - 06.2015
- Oversaw daily office operations, ensuring smooth workflow across all departments.
- Managed correspondence by organizing incoming mail and handling phone inquiries efficiently.
- Performed bookkeeping tasks, including bank statement reconciliation and journal entry creation.
- Organized schedules and delegated tasks to manage daily workloads effectively.
- Handled confidential information with discretion, particularly regarding sensitive HR matters.
- Maintained office inventory and placed orders for new supplies as needed.
Group Housing Coordinator
Marriott International, Inc.
St. Thomas, USVI
04.2009 - 09.2009
- Facilitated communication between guests and partnering teams to support event success and guest satisfaction.
- Updated the website to include the most up-to-date event information, including room availability, room rates, floor plans, and event contact information.
- Coordinated rooming assignments, including overseeing check-in/out processes, key distribution, room condition assessments, and billing.
- Compiled monthly reports analyzing occupancy trends, facility usage, revenue generation, and guest satisfaction levels.
Residential Services Coordinator
NuTech NaTional
Maitland, FL
09.2007 - 02.2008
- Coordinated security alarm service calls for installation and repair across national monitoring companies.
- Facilitated scheduling, parts distribution, and client satisfaction through effective liaison with clients and technicians.
- Logged daily alarm activities to maintain comprehensive official records.
- Monitored installations to ensure adherence to budget by tracking technicians' hours and supplies used.
Training Coordinator/Special Event Coordinator
Walt Disney World Resort
Lake Buena Vista, FL
05.1997 - 06.2005
- Established and maintained comprehensive office documentation and manuals.
- Enhanced staff performance through ongoing monitoring and targeted training updates.
- Ensured compliance with company policies and industry regulations during training sessions.
- Implemented process improvements to elevate departmental operational efficiency.
- Mentored employees to boost productivity and address knowledge gaps.
- Advised management on staffing needs and procedural enhancements.
- Developed and executed strategies to promote special events in the park.
- Coordinated event logistics, including venue selection, catering arrangements, and audio-visual setups.
Education
Associate of Science - Culinary Arts
Le Cordon Bleu
Orlando, FL04-2004
Skills
- Effective communication
- Multitasking and organization
- Accuracy and attention to detail
- Logistic Coordination
- Problem-solving
- Conflict resolution
- Friendly and outgoing
- Strong empathy
- Team collaboration
Timeline
Patient Access Representative
Corewell Health
01.2025 - Current
Office Manager
Tnt Unlimited
11.2009 - 06.2015
Group Housing Coordinator
Marriott International, Inc.
04.2009 - 09.2009
Residential Services Coordinator
NuTech NaTional
09.2007 - 02.2008
Training Coordinator/Special Event Coordinator
Walt Disney World Resort
05.1997 - 06.2005
Associate of Science - Culinary Arts
Le Cordon Bleu
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