Summary
Overview
Work History
Education
Skills
Timeline
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Jennifer Smith

Jennifer Smith

Kenosha,WI

Summary

Dynamic hospitality professional with extensive experience, adept at complaint resolution and quality control. Proven ability to enhance customer satisfaction through effective communication and process improvement strategies. Skilled in data management and team collaboration, consistently delivering exceptional service and maintaining high operational standards.

Overview

2
2
years of professional experience

Work History

Bartender

Route 20
12.2023 - 08.2024
  • Adhered to state laws regarding alcoholic beverage services and customer regulations.
  • Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
  • Kept bar presentable and well-stocked to meet customer needs.
  • Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.

Server and Bartender

The Chartroom
07.2023 - 12.2023
  • Cultivated warm relationships with regular customers.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
  • Served food and beverages promptly with focused attention to customer needs.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.

Administrative Data Input/ Lost & Found

World Music Festival
05.2023 - 07.2023
  • Applied effective time management techniques to meet tight deadlines.
  • Demonstrated leadership skills in managing projects from concept to completion.
  • Participated in team projects, demonstrating an ability to work collaboratively and effectively.
  • Provided professional services and support in a dynamic work environment.
  • Gained extensive knowledge in data entry, analysis and reporting.

Guest Service Agent

Benchmark Hospitality
03.2023 - 06.2023
  • Communicated problems regarding guest rooms to housekeeping services and maintenance personnel.
  • Streamlined check-in process to decrease wait times and increase customer satisfaction.
  • Investigated guest challenges and sources of dissatisfaction to offer timely resolution.
  • Collected room deposits, fees, and payments.

Shift Supervisor

Delta Marriott
06.2022 - 04.2023
  • Enforced company policies and regulations with employees.
  • Responded to and resolved customer questions and concerns.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.

Education

High School Diploma -

Reuther Central High
Kenosha
01-2006

Skills

  • Quality control procedures
  • Process improvement strategies
  • Research and data collection
  • Information verification
  • Data transcription
  • Records retrieval
  • Complaint resolution
  • Scheduling
  • Account management
  • Account updating
  • Money handling
  • Executive management support
  • Retail store support

Timeline

Bartender

Route 20
12.2023 - 08.2024

Server and Bartender

The Chartroom
07.2023 - 12.2023

Administrative Data Input/ Lost & Found

World Music Festival
05.2023 - 07.2023

Guest Service Agent

Benchmark Hospitality
03.2023 - 06.2023

Shift Supervisor

Delta Marriott
06.2022 - 04.2023

High School Diploma -

Reuther Central High

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