Jennifer Smith
Mccordsville,IN
Summary
Dynamic restaurant professional with extensive experience at Westin Indianapolis, excelling in customer service and team coordination. Proven track record in enhancing guest satisfaction and increasing repeat business through exceptional event management and staff training. Skilled in maintaining high-quality standards while fostering a positive work environment. I have extensive background in private dining. I can set the room, lead the team and execute service.
Overview
29
29
years of professional experience
Work History
Restaurant Supervisor
Westin Indianapolis
09.2024 - Current
- Oversaw booking of private events in Ten Hands and helped execute them.
- Handled guest complaints professionally, resolving issues to enhance overall satisfaction levels.
- Improved customer satisfaction by ensuring consistent quality of food and service.
- Coordinated team members with focus on productivity, efficiency and enhancing customer experience.
- Supervised staff to confirm that all food and beverage orders were promptly and accurately prepared.
- Hired, trained and mentored staff to meet and exceed high quality standards.
- Monitored health and safety standards to maintain a clean, safe working environment.
- Increased repeat business through excellent customer service, maintaining strong relationships with patrons.
Restaurant Manager
White Lodging Services Corporation (312)494-9301
06.1996 - 08.2024
- Oversaw private events in OP Italian. I led and trained the staff on how to set the event and how to execute the event.
- Opened Op Italian, Room Service and Executive Lounge after covid at the JW Marriott, while still overseeing daily operations in Starbucks
- Correctly calculated inventory and ordered appropriate supplies.
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Reconciled cash and credit card transactions to maintain accurate records.
Education
No Degree - Hospitality Management
Ivy Tech Community College of Indiana
Indianapolis, IN08-1999
Skills
- Skilled in multitasking
- Managed private events
- Client support
- Effective team coordination
- Customer service expertise
- Team development
Timeline
Restaurant Supervisor
Westin Indianapolis
09.2024 - Current
Restaurant Manager
White Lodging Services Corporation (312)494-9301
06.1996 - 08.2024
No Degree - Hospitality Management
Ivy Tech Community College of Indiana
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