Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Jennifer Smith

Temecula,CA

Summary

Dynamic General Manager with a proven track record at Gourmet Italia, excelling in operations management and team leadership. Successfully implemented cost-saving measures, enhancing profitability while fostering a positive work environment. Skilled in vendor relationships and staff training, driving employee satisfaction and customer loyalty through effective communication and problem resolution.

Overview

16
16
years of professional experience
1
1
Certification

Work History

General Manager

Gourmet Italia
08.2016 - Current
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
  • Developed and implemented strategies to increase sales and profitability.
  • Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
  • Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
  • Implemented operational strategies and effectively built customer and employee loyalty.
  • Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
  • Provided thoughtful guidance to personnel in navigating and resolving snags in productivity.

Assistant Food and Beverage Manager

Barona Resort and Casino
09.2009 - 05.2016
  • Assisted in menu development, incorporating seasonal ingredients and trending flavors to appeal to a diverse clientele.
  • Maintained open lines of communication with kitchen staff to ensure timely execution of orders during peak service periods.
  • Optimized restaurant layout by monitoring traffic flow patterns during high-volume periods, making adjustments as needed.
  • Implemented cost control measures to effectively manage expenses without compromising quality or customer satisfaction levels.
  • Mentored junior team members, fostering professional growth opportunities through guidance and constructive feedback.
  • Conducted regular performance evaluations for staff members, identifying areas of improvement and creating action plans accordingly.
  • Assisted in the recruitment, selection, and onboarding of new team members, ensuring a seamless integration into the existing workforce.
  • Managed employee scheduling, ensuring adequate coverage during peak hours while minimizing labor costs where possible.
  • Responded to customer complaints, addressing concerns, and distress with amicable interactions.
  • Maintained highest standards for beverage quality and service.

Education

General Education -

Patrick Henry High School
San Diego, CA
06.1999

Skills

  • Leadership and team building
  • Problem resolution
  • Operations management
  • Team player
  • Efficient multi-tasker
  • Effective leader
  • Time management
  • Training and coaching
  • Team leadership
  • Staff management
  • Customer relations
  • Staff training
  • Inventory control
  • Customer relationship management

Certification

RBS

Timeline

General Manager

Gourmet Italia
08.2016 - Current

Assistant Food and Beverage Manager

Barona Resort and Casino
09.2009 - 05.2016

General Education -

Patrick Henry High School

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