Summary
Overview
Work History
Education
Skills
Languages
Education and Training
Timeline
Generic

JENNIFER SMITH

Panama City Beach, Florida, United States,Florida

Summary

Motivated professional eager to embrace new challenges. Demonstrates strong work ethic, adaptability, and exceptional interpersonal skills. Proven ability to work independently and rapidly acquire new skills.

Overview

24
24
years of professional experience

Work History

Rideshare Driver

Uber/ Lyft
09.2022 - Current
  • Achieved consistently high customer scores due to exceptional service.
  • Drove passengers from pick-up points to deliver to destination.
  • Maximized passenger satisfaction by maintaining vehicles in safe and clean operating condition.
  • Presented clean and sanitized vehicle to customers for utmost satisfaction.
  • Offered riders information about local attractions and restaurants.
  • Followed safety rules to keep clean driving record with no accidents or incidents.
  • Cleaned vehicle regularly to maintain professional appearance.
  • Used advanced driving techniques to better improve time management and safety.
  • Notified customers of delays to decrease calls to support.

Cashier

Lowes Hardware
02.2016 - 08.2022
  • Achieved consistently high customer scores d
  • Operated cash register or POS system to receive payment by cash, check and credit card.
  • Accepted cash and credit card payments, issued receipts and provided change.
  • Answered customer questions and provided store information.
  • Collected payments and provided accurate change.
  • Delivered high level of customer service to patrons using active listening and engagement skills.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
  • Worked closely with front-end staff to assist customers.
  • Helped customers find specific products, answered questions and offered product advice.
  • Trained new team members in cash register operation, stock procedures and customer services.
  • Processed sales transactions to prevent long customer wait times.
  • Preserved appearance of store by arranging and replenishing displays and merchandise racks.
  • Answered product questions with up-to-date knowledge of sales and store promotions.
  • Learned roles of other departments to provide coverage and keep store operational.
  • Scanned merchandise using point-of-sale system for accurate purchase totals.
  • Helped with purchases and signed customers up for rewards program.
  • Discounted purchases by scanning and redeeming coupons.
  • Directed trash removal and sanitation procedures to keep aisles and register area organized.
  • Verified customer age requirement for alcohol or tobacco purchases.
  • Processed refunds for worn, damaged and broken merchandise.
  • Used suggestive selling techniques to promote add-on sales.
  • Tracked company inventories, moved excess stock and arranged products to improve sales.

Department Manager

Walmart
02.2015 - 03.2022
  • Handled shift overstock, restocking and inventory control.
  • Worked closely with sales associates to complete tasks.
  • Followed safety protocols and company processes and procedures.
  • Kept department on-target to meet sales and profit objectives by minimizing waste and pursuing revenue generation opportunities.
  • Executed targeted merchandising and promotional plans to meet department sales goals.
  • Supported shrinkage and safety awareness, reviewed sales and inventory data, identified trends and prepared reports for management.
  • Modeled supportive leadership qualities, motivating staff to achieve department goals and promote staff participation and team building.
  • Enforced safety rules and other policies to protect employees and minimize company liability.
  • Performed opening and closing duties as part of management team and handled cash management.
  • Exercised discretion and judgment in managing fast-paced environment adapting to change with sense of urgency.
  • Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
  • Balanced workloads to meet targets without overtaxing employees.
  • Utilized excellent math skills to maintain accurate inventory levels.
  • Cultivated talented team of departmental employees through outstanding mentoring, coaching and teaching skills.
  • Delegated work to staff, setting priorities and goals.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Recruited and trained new employees to meet job requirements.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Reviewed completed work to verify consistency, quality and conformance.
  • Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
  • Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
  • Mediated conflicts between employees and facilitated effective resolutions to disputes.
  • Produced thorough, accurate and timely reports of project activities.
  • Organized team activities to build camaraderie and foster pleasant workplace culture.

Housekeeping Team Leader

Academy of Hospitality Industry Attorneys
04.2013 - 02.2015
  • Sanitized and cleaned sinks, mirrors, toilets and showers.
  • Returned vacant rooms to occupant-ready status by deep cleaning, changing linens, restocking inventory and removing trash.
  • Replaced sheets and pillowcases daily and used hospitality corners on beds to provide comfort for guests.
  • Dusted and polished fixtures and cabinet hardware to maintain sparkling appearance.
  • Communicated with maintenance team on damages to repair.
  • Supplied extra towels and toiletries when requested to optimize guest comfort.
  • Communicated with customers about requests for additional supplies or cleaning services.
  • Maintained well-stocked and well-organized service carts to support efficient and timely cleaning services.
  • Rendered detailed and timely cleaning services while working in fast-paced environment with multiple interruptions.
  • Maintained clean floors throughout property by sweeping, scrubbing and waxing.
  • Adhered to daily cleaning schedules and updated as needed based on demand.
  • Cleaned rugs and upholstery using vacuums and fabric shampoo when necessary.
  • Swept and damp-mopped private stairways and hallways.
  • Inspected furniture for damage or stains in between guest stays.
  • Prepared rooms for meetings and arranged decorations, media equipment and furniture for social or business functions.
  • Monitored cleanliness of lobby, swimming pool and other common areas.
  • Waxed and polished wood furnishings to restore faded appearance.
  • Delivered ironing boards, baby cribs and rollaway beds to guests' rooms.

Customer Service Associate

Jamaican Urban Transit Company
09.2001 - 03.2013
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.
  • Followed policies and procedures to meet or exceed established performance requirements.
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
  • Educated customers on special pricing opportunities and company offerings.
  • Maintained customer privacy and protected company operations by keeping information private and confidential.
  • Recommended and initiated product offerings to meet customer changing needs.
  • Promoted brand and marketing campaigns to create interest with customer.
  • Used collateral material and documents to share information about services, products and promotions.

Education

Some College (No Degree) - Customer Service, Housekeeping And Food And Bevera

Heart Trust. NVTC
Jamica WI

High School Diploma -

Clarendon College
Jamaica, WI
06.1992

Skills

  • Planning and documentation skills
  • GPS proficiency
  • Regulatory compliance in driving
  • Transporting special needs individuals
  • Driver's license validity
  • Effective communication skills

Languages

English
Professional

Education and Training

other,other

Timeline

Rideshare Driver

Uber/ Lyft
09.2022 - Current

Cashier

Lowes Hardware
02.2016 - 08.2022

Department Manager

Walmart
02.2015 - 03.2022

Housekeeping Team Leader

Academy of Hospitality Industry Attorneys
04.2013 - 02.2015

Customer Service Associate

Jamaican Urban Transit Company
09.2001 - 03.2013

Some College (No Degree) - Customer Service, Housekeeping And Food And Bevera

Heart Trust. NVTC

High School Diploma -

Clarendon College

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