Jennifer Smith
Gallatin,TN
Summary
Client-focused and organized professional with advanced degree and diverse experience in customer service, business management and project coordination. Collaborative communicator to quickly build relationships with both clients and staff. Known for innovation and creative problem-solving abilities to address business challenges.
Overview
21
21
years of professional experience
Work History
Center Director
Bright Horizons Family Solutions LLC
Goodlettsville, Tennessee
11.2024 - Current
- Led daily operations to ensure consistent quality in child care services.
- Managed budgets and resources to support center activities effectively.
- Oversaw compliance with health and safety regulations in the facility.
- Fostered positive relationships with families to promote community engagement.
- Managed daily operations of the center including scheduling, customer service, safety protocols.
- Identified areas of improvement and implemented corrective measures where necessary.
- Oversaw recruitment, hiring, training and supervision of staff members.
- Maintained a safe, secure and healthy environment for all employees and visitors.
- Hired and coached staff on all center policies and procedures to effectively handle full roster of children.
- Created and managed plans for emergencies, security concerns, natural disasters and medical incidents.
- Analyzed data regularly to identify trends that could improve efficiency or effectiveness of services provided by the center.
- Developed and deepened relationships with center children and families.
- Ensured compliance with applicable laws, regulations and policies regarding personnel management, health and safety standards.
- Conducted regular staff meetings to discuss department objectives and goals.
- Resolved customer complaints in an effective manner while maintaining quality standards.
- Monitored financial performance of the organization against established targets.
- Planned special events such as seminars, workshops and conferences held at the center.
Business Manager
Bright Horizons Family Solutions
Goodlettsville, TN
09.2020 - 10.2024
- Maintained accurate financial records to support fiscal responsibility.
- Ensured up-to-date files for all children, enhancing data integrity.
- Managed enrollment procedures to streamline student integration.
- Oversaw employee shift allocation, optimizing workforce distribution.
Education Coordinator
Bright Horizons Family Solutions LLC
Goodlettsville, TN
08.2018 - 09.2020
- Provided guidance and support to teaching staff regarding curriculum development and instruction techniques.
- Organized meetings with faculty members to discuss curricular needs of students in the program.
- Collaborated with instructors to identify areas where improvements could be made in existing course materials or curriculum design.
- Instructed participants on the use of technology related to educational programs.
Lead Teacher, Infant Room
Bright Horizons Family Solutions LLC
Goodlettsville, TN
05.2009 - 03.2020
- Monitored classroom instruction on a regular basis through observation, feedback, and collaboration with teachers.
- Maintained an open line of communication with administrators regarding curriculum implementation and program initiatives.
- Ensured compliance with state standards by incorporating them into lesson plans.
- Served as a mentor for new teachers during their onboarding process.
- Organized activities to promote physical, mental and social development of each child.
- Maintained secure and disciplined classroom to provide positive learning environment.
- Arranged classrooms to facilitate optimal education for student groups.
Substitute/Floater Teacher
Bright Horizons Family Solutions LLC
Goodlettsville, TN
05.2005 - 05.2009
- Provided instruction in place of absent teachers, following lesson plans and instructions for classroom management.
- Maintained a safe, organized and disciplined learning environment for students of all ages.
- Fostered a positive learning environment that promoted mutual respect.
- Collaborated with regular teachers to ensure continuity of instruction.
Education
Bachelor of Science - Family And Consumer Sciences
The University of Tennessee - Martin
Martin, TN12-2005
Skills
- Staff training
- Strategic planning
- Client relationship management
- Business development
- Policy implementation
- Documentation and reporting
- Customer service
- Employee scheduling
- Staff management
Education and Training
other
Timeline
Center Director
Bright Horizons Family Solutions LLC
11.2024 - Current
Business Manager
Bright Horizons Family Solutions
09.2020 - 10.2024
Education Coordinator
Bright Horizons Family Solutions LLC
08.2018 - 09.2020
Lead Teacher, Infant Room
Bright Horizons Family Solutions LLC
05.2009 - 03.2020
Substitute/Floater Teacher
Bright Horizons Family Solutions LLC
05.2005 - 05.2009
Bachelor of Science - Family And Consumer Sciences
The University of Tennessee - Martin