Jennifer Smith
Fredericksburg,VA
Summary
As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.
Overview
28
28
years of professional experience
Work History
Document Specialist II
GEICO
Fredericksburg, VA
04.2022 - Current
- Operates mail folding and metered mail machine for company wide billing and policy documents
- Implemented quality control measures to improve accuracy of documentation and reduce errors.
- Managed high volumes of documents efficiently, prioritizing tasks according to deadlines and project requirements.
- Safeguarded sensitive information by adhering to strict security protocols when handling confidential documents.
Nutrition Assistant
Morrison Healthcare, Mary Washington Hospital
Fredericksburg, VA
01.2014 - 04.2022
- Nutrition Assistant/ Customer Care Representative
- Answer incoming calls from patients, nurses and other hospital staff regarding meal choices based on doctor selected diet.
- Made visits to patients who are unable to call to select meals
- Patient Advocate for newly admitted patients to ensure they are aware of meal ordering process and has appropriate menu selections for their diet.
- Collaborated with dietitians to implement nutritional plans tailored to patient needs.
Administrative Office Manager
Dominion Interiors Inc
Orange, VA
03.2003 - 12.2013
- Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
- Assisted in scheduling appointments, meetings, and events to optimize staff time management.
- Managed communication between departments to facilitate project coordination and information sharing.
- Maintained filing systems, ensuring accurate documentation and easy retrieval of essential records.
- Promptly received and forwarded incoming communications, such as phone calls, emails, and letters, to appropriate staff.
Owner/ Self Employed
Home Daycare
Woodbridge, VA
01.1998 - 06.2012
- State licensed Home Daycare for 5-7 children each day. Responsibilities included meal preparation, activity planning, toddler education, organization and accurate record keeping. Complied with USDA guidelines when planning and preparing meals. Submitted monthly meal logs and quarterly USDA visits to ensure nutritional standards for the children in my care were met.
Customer Service Representative
Comcast Corp
Manassas, VA
06.2005 - 12.2010
- Answered 80-100 calls daily regarding customer account inquiries and billing discrepancies
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Assisted customers in navigating new products and services, enhancing user satisfaction levels.
Education
General Education Diploma - Alexandria
North Stafford High School
Stafford, VA01.1991
Skills
- Excellent communication
- Proficient problem-solving and deescalation skills
- Multitasking efficiency
- Detail orientated with strong organization
- Consistently have met goals and exceeded expectations
- Effectively handle customer inquiries and concerns, particularly complicated issues and/or situations
- Provided accurate information to ensure resolution of product/service concerns and customer satisfaction
Earlier Employment
- 1996 to 1999 - Advanced Information Networking Systems Fort Belvoir, VA - Imaging Specialist
- 1993 to 1996 - Factory Card Outlet Alexandria , VA - Assistant Manager
Timeline
Document Specialist II
GEICO
04.2022 - Current
Nutrition Assistant
Morrison Healthcare, Mary Washington Hospital
01.2014 - 04.2022
Customer Service Representative
Comcast Corp
06.2005 - 12.2010
Administrative Office Manager
Dominion Interiors Inc
03.2003 - 12.2013
Owner/ Self Employed
Home Daycare
01.1998 - 06.2012
General Education Diploma - Alexandria
North Stafford High School