Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jennifer Smith

Lakeland,FL

Summary

Dynamic and compassionate professional with a proven track record in hospital and nursing home facilities, excelling in patient care and communication with patients as well as family members. Known for strong communication skills and adaptability, I foster trust and understanding while advocating for clients' needs. Committed to enhancing patient care and community support through empathetic engagement and reliable service.

Overview

19
19
years of professional experience

Work History

Administrator

Lakeland Coffee & Chit-Chat
Lakeland, FL
12.2023 - Current

I started a private women’s group on Facebook for women who have experienced a loss of a loved one, loss of a spouse or just looking for friends.

I plan weekly events for us to get together and have coffee or lunch, feed the homeless, crochet, play MahJong or make a craft. We have 48 ladies in our group.

Insurance Claims Specialist

GEICO
Lakeland, FL
03.2016 - 12.2018

Process insurance claims when a customer was in an automobile accident.

  • Analyzed claim documentation for accuracy, identifying discrepancies to facilitate timely resolutions.
  • Collaborated with policyholders and medical providers to gather necessary information for claims processing.
  • Educated clients on policy coverage and claim procedures, fostering understanding and trust in services offered.

CNA

Coffee Regional Medical Center
Douglas, GA
06.2010 - 07.2016
  • Provided direct patient care, including assistance with daily activities and mobility support.
  • Monitored vital signs and reported changes to nursing staff for timely intervention.
  • Assisted in the implementation of individualized care plans tailored to patient needs.
  • Advocated for patients' rights and needs, ensuring a compassionate and supportive environment.
  • Assisted patients with daily living activities, promoting independence and dignity.
  • Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
  • Enhanced patient satisfaction by providing compassionate and attentive care.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.

CNA

Shady Acres Convalescent Center
Douglas, GA
01.2007 - 12.2010
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
  • Provided emotional support for patients during challenging times, fostering a positive healing environment.
  • Cared for residents in assisted living facility and delivered high-quality support to meet needs.
  • Reduced patient stress levels through effective communication and active listening skills.
  • Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
  • Participated in fun group activities with patients to boost mood, improve overall memory, and provide light entertainment.

Education

CNA Certification & License -

CNA Training Inc.
Orlando, FL

Skills

    Compassionate

    Patient

    Reliable

    Positive Attitude

    Strong Communication Skills

    Adaptability to changing needs

    Trustworthy

    Attentive

    Empathetic

    Capable of assisting with daily activities

Timeline

Administrator

Lakeland Coffee & Chit-Chat
12.2023 - Current

Insurance Claims Specialist

GEICO
03.2016 - 12.2018

CNA

Coffee Regional Medical Center
06.2010 - 07.2016

CNA

Shady Acres Convalescent Center
01.2007 - 12.2010

CNA Certification & License -

CNA Training Inc.