Jennifer Smith
Mccordsville,IN
Summary
Dynamic restaurant professional dedicated to maximizing guest satisfaction and driving repeat business through exceptional service delivery. Proven effectiveness in event coordination, staff training, and managing food and beverage operations, ensuring high-quality standards and a positive team environment.
Overview
30
30
years of professional experience
Work History
Assistant Food and Beverage Manager
Westin Indianapolis
Indianapolis, USA
09.2024 - Current
- Maximized hotel food service revenue by fostering exceptional customer satisfaction and actively engaging employees.
- Oversaw food and beverage operations, maintaining consistency in quality and service standards.
- Designed innovative menus and sourced high-quality goods to elevate culinary offerings.
- Liaised with guests, service staff, and kitchen to ensure seamless communication and enhance service delivery.
- Resolved customer complaints efficiently and professionally to enhance guest experience.
- Enhanced operational processes to modernize service delivery and improve overall efficiency.
- Ensured compliance with health, safety, and sanitation regulations across all operations.
RESTAURANT MANAGER
White Lodging Services Corporation
Indianapolis, USA
06.1996 - 08.2024
- Managed daily operations, ensuring efficiency, consistency, and quality in food and service, contributing to positive guest experiences.
- Oversaw private events in OP Italian, leading and training staff on event setup and execution to ensure seamless experiences.
- Opened Op Italian, Room Service and Executive Lounge after covid at the JW Marriott, while still overseeing daily operations in Starbucks.
- Carefully interviewed, selected, trained, and supervised staff.
- Met and greeted customers, encouraging feedback to implement positive changes that enhanced overall restaurant satisfaction.
- Correctly calculated inventory and ordered appropriate supplies.
- Reconciled cash and credit card transactions to maintain accurate records.
- Provided contact information for inquiries
Education
Hospitality Management - Hospitality Management
Ivy Tech Community College of Indiana
Indianapolis, IN08-1999
Skills
- Food quality assurance
- Event management
- Client relationship management
- Inventory management
- Team leadership
- Effective communication
- Adaptability to change
Timeline
Assistant Food and Beverage Manager
Westin Indianapolis
09.2024 - Current
RESTAURANT MANAGER
White Lodging Services Corporation
06.1996 - 08.2024
Hospitality Management - Hospitality Management
Ivy Tech Community College of Indiana