Jennifer Smith
108 Melody Lane
Summary
Dynamic housekeeping professional with extensive experience at Blue Light Properties, LLC, excelling in cleaning techniques and customer service. Proven track record of enhancing guest satisfaction through effective training and quality control measures, leading to increased positive feedback. Skilled in workload prioritization and team building, ensuring high standards in all operations.
Overview
14
14
years of professional experience
Work History
Owner/Operator
MAID FOR YOU, LLC
Fayetteville, WV
03.2012 - 01.2020
- Managed daily operations to ensure efficient service delivery and customer satisfaction.
- Developed and implemented training programs for new staff to enhance productivity.
- Implemented quality control measures, improving service standards and reducing complaints.
- Led community outreach initiatives, fostering a positive reputation within the local market.
- Managed day-to-day business operations.
- Increased customer satisfaction by providing high-quality services and timely communication.
- Ensured compliance with relevant regulations, maintaining proper documentation and licensing requirements.
- Kept all building areas and equipment functional and well-organized to promote business performance.
Housekeeping Supervisor
Blue Light Properties, LLC
Oak Hill, WV
02.2022 - Current
- Trained and mentored staff on cleaning techniques and safety procedures.
- Inspected guest rooms and common areas for cleanliness and maintenance issues.
- Developed cleaning schedules to optimize workflow and improve efficiency.
- Coordinated inventory management of cleaning supplies and equipment.
- Placed orders for housekeeping supplies and guest toiletries.
- Communicated repair needs to maintenance staff.
- Trained and mentored all new personnel to maximize quality of service and performance.
- Ensured timely completion of daily tasks, leading to an increase in positive guest feedback regarding room cleanliness.
- Completed schedules, shift reports, and other business documentation.
- Supervised daily housekeeping operations, ensuring adherence to company standards and protocols.
Owner
HONEY MAIDS
Fayetteville, WV
01.2020 - Current
- Managed daily operations ensuring high-quality cleaning services consistently delivered.
- Trained and supervised staff to uphold safety and service standards.
- Developed efficient scheduling systems to optimize workforce productivity.
- Implemented quality control measures enhancing customer satisfaction ratings.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
Education
30 Hrs of Credit Toward Diagnostic Medical Sonography - Diagnostic Medical Sonography
The College of West Virginia
BeckleySkills
- Cleaning and sanitation
- Guest relations
- Customer service-focused
- Customer service
- Cleaning techniques
- Cleaning practices
- Workload prioritization
- Window cleaning
- Dusting furniture
- Invoice processing
- Housekeeping
- Team building
Timeline
Housekeeping Supervisor
Blue Light Properties, LLC
02.2022 - Current
Owner
HONEY MAIDS
01.2020 - Current
Owner/Operator
MAID FOR YOU, LLC
03.2012 - 01.2020
30 Hrs of Credit Toward Diagnostic Medical Sonography - Diagnostic Medical Sonography
The College of West Virginia