Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic
Jennifer Smith-Daigle

Jennifer Smith-Daigle

Aurora,CO

Summary

Dynamic and engaging individual with a proven track record in educational and historical program development, notably with History Colorado. Excelled in creating memorable visitor experiences and enhancing community engagement through innovative tour designs and educational content. Skilled in historical research and interpersonal communication, effectively boosting visitor satisfaction and participation.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Museum Volunteer

History Colorado
01.2024 - 10.2024
  • Collaborated with other tour guides to provide comprehensive and enjoyable experience.
  • Maintained accurate records of tour members and managed customer paperwork for organizational maintenance.
  • Demonstrated superior professionalism while interacting with customers and vendors.
  • Utilized effective communication and problem-solving skills to quickly resolve customer issues.
  • Entertained tour guests with various props and signs for maximum engagement, fun, and lasting memories.
  • Provided information on various sites throughout area, relaying little-known stories to provide interest.
  • Established positive relationships with tour members through fun and engaging conversation.
  • Furnished customers with unique experiences by developing and creating new tour routes.
  • Informed tour members of safety risks associated with attractions, confirming customer security.
  • Assisted tour members with luggage, bags and maps while handling other helpful tasks.
  • Developed engaging and informative scripts, guiding tour members through attractions.
  • Inspected tour sites for potential hazards and arranged for repairs when needed.

Charity Coordinator, Volunteer

Cherokee Trail High School
08.2021 - 11.2021
  • Defined and integrated roles, responsibilities, and processes for business team and data management organization.
  • Established technical strategy for entire company, accounting for overall business goals, budgetary limitations and resource allocation.
  • Utilized ground-up approach to integrating CRM resources to optimize resource and time allocation.
  • Worked with senior management to define project scope and direction, creating inter-departmental frameworks to drive successful project execution.
  • Collected data and performed customer needs analysis.
  • Monitored product pricing and legal requirements.
  • Deployed internal product development tracking system to monitor up to 40 simultaneous auction items.
  • Spearheaded deployment of websites, social media and mobile applications.
  • Cultivated cooperation through regular meetings designed to foster inter-team camaraderie.
  • Led team of one volunteer developer in analysis and rebuild of software from conception through implementation.
  • Managed 40 individual donated auction items simultaneously from "call for donation" to delivery of item and payment.
  • Created detailed customer database to improve consumer relations and streamline customer outreach initiatives.
  • Supported engaging, fun, and smooth-running events by helping with organization and planning.
  • Maintained clean, neat, and operational facilities to serve program needs.
  • Used strong interpersonal communication skills to convey information to others.
  • Assisted with special events and programs.
  • Communicated with staff members to stay informed about volunteer opportunities and events.
  • Represented organization positively and professionally while providing community with much-needed services.
  • Gathered opinions and support from grass-roots supporters to solidify group position.
  • Maintained internal database of service workers, participants, activities and other relevant details.
  • Tracked service activities and outcomes against outlined plans and goals.
  • Created educational materials to convey important information to service recipients.
  • Cultivated strong network of providers delivering necessary assistance to Cherokee High School Band community.
  • Facilitated community outreach to expand participation and support.

Girl Scout Troop Leader

Girl Scouts of Colorado
08.2011 - 05.2014
  • Assisted in recruitment and hiring of new recreation staff.
  • Trained staff members on conducting events and following safety procedures.
  • Kept track of allergies and dietary restrictions, verifying correct meals and snacks were given to campers.
  • Developed and monitored safety policies and procedures to facilitate safety of participants.
  • Developed and monitored budgets for recreational activities.
  • Implemented and developed programs to promote physical fitness, teamwork and healthy living.
  • Factored-in abilities, needs and interests of participants in development of events and programs.
  • Supervised camper activities to address behavioral issues and promote fun, safety and inclusivity.
  • Resolved conflicts that arose between campers by listening to complaints and finding appropriate solutions.
  • Liaised with community organizations to promote recreational activities.
  • Provided feedback and guidance to program participants regarding progress and development.
  • Provided clear instruction to activity and program participants to deliver fun and maintain safety.
  • Ordered and maintained all recreational equipment.
  • Planned weekly activities schedule for assigned group and facilitated smooth transitions for on-time arrival.
  • Transported and escorted program participants to and from activities and on field trips.
  • Collaborated with other recreation staff in developing new recreational activities.
  • Prepared reports for management regarding status and progress of recreational activities.
  • Monitored participation in recreational activities to provide assistance to participants.

Guest Teacher

Cherry Creek School District
06.2013 - 07.2013
  • Instructed Gifted and Talented students in lesson plans that I created.
  • Promoted positive learning environment in classrooms for students in grades 3rd to 5th.
  • Managed a Gifted and Talented class of up to 15 students at InsideOut, CCSD's GT Summer Camp.
  • Answered questions from students regarding instruction material.
  • Kept students on-task with proactive behavior modification and positive reinforcement strategies.
  • Upheld classroom routines to support student environments and maintain consistent schedules.
  • Maintained day-to-day classroom management and discipline to promote learning initiatives.
  • Shifted between formal and informal methods of teaching to keep students engaged.
  • Evaluated students' understanding of course material through class presentations.
  • Created and developed lesson plans to meet students' academic needs.
  • Met with students, parents and administrators to address and resolve students' behavioral and academic issues.
  • Participated in department meetings to provide input to colleagues about student achievement and improvement.
  • Adapted teaching methods and materials to meet students' varying needs.
  • Increased educational expertise and knowledge by participating in instructor-oriented workshops.
  • Implemented reading and writing workshops to increase student literacy and support school reading programs.
  • Helped students explore concepts with engaging, learning-focused activities.
  • Worked with staff members and teachers to design comprehensive and individualized plans to optimize student education.
  • Fostered student curiosity and interest through creative hands-on activities.
  • Boosted cultural awareness by incorporating children's literature from world cultures.
  • Developed and implemented classroom routines to address varying student needs.

Education

Bachelor of Arts - Anthropology

University of Colorado At Boulder
Boulder, CO
06-2000

Skills

  • Disability awareness
  • First aid training
  • Audiovisual equipment
  • Adaptive learning
  • Exhibit installation
  • Guided tours
  • Emergency procedures
  • Safety and security
  • Strong organizational skills
  • Documentation and reporting
  • Problem-solving abilities
  • Group management
  • Interpersonal communication
  • Presentation skills
  • Quality assurance
  • Speech clarity
  • Monitor group safety
  • Public relations
  • Cultural awareness
  • Teamwork and collaboration
  • Active listening
  • Group tours
  • Educate visitors
  • Educational tours
  • Onsite tours
  • Promotional materials distribution
  • Public speaking
  • Guest flow
  • Historical tours
  • Local arts and culture
  • Visitor relations
  • Interpersonal skills
  • Historical research

Accomplishments

-Raised my 3 neurodiverse children, including twins

-Perform in ballet and jazz dances twice a year for the past ten years

-

Certification

-Cognitive Archaeology Graduate Certification from University of Colorado, Colorado Springs, 2018

-The Floss, Fascia Flossing Level 1 Certification, 2025

Timeline

Museum Volunteer

History Colorado
01.2024 - 10.2024

Charity Coordinator, Volunteer

Cherokee Trail High School
08.2021 - 11.2021

Guest Teacher

Cherry Creek School District
06.2013 - 07.2013

Girl Scout Troop Leader

Girl Scouts of Colorado
08.2011 - 05.2014

Bachelor of Arts - Anthropology

University of Colorado At Boulder

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Jennifer Smith-Daigle